good...until you deal with the claim department!!

Interparcel www.interparcel.com
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Templetondw488's review of Interparcel www.interparcel.com

“good...until you deal with the claim department!!”

★☆☆☆☆

written by Templetondw488 on 18/11/2014

I've used for a while...things were ok until they lost a parcel. The Customer Service department is reasonable but the claims department isn't - you hit a brick wall where they make their own rules (which aren't even publicized in their site) and basically they decided what they'll refund you if they lose a parcel...
The real problem is that the company who's responsible for losing or damaging your goods is another (in my case it was CityLink - Interparcel is just a broker) and it is clear that Interpacel policy is to pass loss/damage costs to small customers like myself - they don't hit the biggies like CityLink - who are responsible for losing/damaging your parcel.
So, if things go wrong, Interparcel punish you the user (and the one who generate their income and that of CityLink too!!!)

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