HDNL - customer service at it's worst.

Oh if only it were possible to give a no-stars rating. Customer service is obviously not a priority for this company. I ordered a product through Amazon ( who although helpful when I phoned them to report non-delivery are also partly covered by the red mist which has descended because they continue to use this shower). The time slot for my delivery was confirmed on Wednesday as between 7.30-11.30 am on Thursday. So far so good. Not experiencing any delivery problems from Amazon before I was confident that my goods would arrive by 11.30. However 11.30 came and went with no sign of a delivery. The tracking facility on both websites was showing that my parcel was out for delivery so I decided to cut them a bit of slack. Needless to say the parcel never arrived. A phone call to Amazon confirmed that they had been unable to find my address. Funny that, Royal Mail never seem to have any problem. The thing that annoyed me the most was the fact that I never received a phone call to say that they couldn't find me, I wouldn't mind but I live within the sound of Big Ben, not exactly hard to find! This story is to be continued, Amazon have asked them to re-deliver today but I'm not banking on it. I have been told to expect a phone call confirming but I intend to call them first to find out what's going on, if they mess me about today I am cancelling my order and Amazon will have lost a customer. Not that they care I shouldn't think. Don't use this company if you want your goods to turn up on time or if you like customer service that at least meets the call of duty.

In summary, you'd be better getting Postman Pat to deliver your stuff.