Also known as Yodel...

Have had problems with Yodel for Tesco deliveries in the past and Office now. Unbelievably incompetent. Website is next to useless and cannot find anyone of the (now 3) separate delivery codes. Then 2 telephone calls to their number to be told that redelivery had been booked 5 times for today (it's one parcel). And guess what - no show.

In my case am disabled and have to arrange for carers to be present to open door. For 12 hrs. When I asked call cte for smaller delivery window they told me that they could not do this as this isn't their arrangement with Office. Then asked for depot tel number so I could ring same day to get a rough idea where I was on the delivery schedule. Told No Can Do. Hoever this is eactly what they have been able to do in the past when the retailer has taken over the complaint.So back to Office...

My suggestion to everyone is to bombard the retailer with complaints and let them know that you are considering charging them for the hours you have lost from work or in my case money paid to carers. Contract is with retailer, they are liable and Yodel is their agent. Maybe then the retailers will get the message and use someone else. Anyone will do....