Worst courier ever!

The worst couriers ever! I wish companies that used Hermes for cheap delivery (they must be cheap or no one would ever use them) if these companies at least gave us a choice to use another company at least when you genuinely need the item to be delivered in a reasonable time frame you know you would receive it. I ordered a Christmas present November 2016 I finally got it at the end of January 2017! After countless emails and the item being reduced 70% in the sale when I actually received it!
Now we have ordered a parcel from H&M a week ago and need the items for daughters holiday on Saturday and guess what we haven't received anything. After making my daughter miss her school club and end up waiting in for the 3 full days!!! Still no parcel. But apparently, they have tried to deliver it 4 times! They are absolutely lying! Why do they never even post code a card to say they tried? Because they don't try! This is exactly the same thing that happened last time. I didn't realise H&M used Hermes and won't be using them again until they use a different company provider. Major inconvenience caused. AVOID AVOID AVOID