written by Chickensue on 29/04/2016
Package ordered from Germany arrived in Uk only 2 days after ordered.Then tracking details stated 'out for delivery' every day from 22/4, then stated 'Recipient not present at delivery address' which was a total lie as I waited in all day. No delivery was attempted, no card was left. I have waited in every day since, each day checking the tracking details, to see parcel is 'Out for delivery'. Today is the seventh day and I am furious, there is nobody to contact unless you want to spend 67p per minute trying to get through to customer services. I tried to contact by email only to be told I had to contact an International business clearing website?? This morning tracking details have not even been updated, still stating 28/4 'Out for delivery'. If I ever order from outside UK again I will make sure that the supplier does not use Hermes, an absolute joke, and very frustrating!
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