Customer Service is dreadful

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Hermes Parcel Delivery
★☆☆☆☆
1.2
6.0% of users recommend this

rqCullen187's review of Hermes Parcel Delivery

“Customer Service is dreadful”

★☆☆☆☆

written by rqCullen187 on 16/04/2015

Parcel from Asos due today - Hermes left a slip saying it had been left in my "outbuilding" and the driver had written "backyard" underneath. I have no outbuilding or backyard at my property. Went onto live webchat with Hermes (as they offer no phone number) and guy was just copying and pasting paragraphs to me, wasn't a real conversation. He said I had to speak to Asos. How would Asos know where their driver did or did not leave my parcel? It's not their fault? Hermes wanted nothing to do with it. An hour after speaking to them they texted to say my parcel had been successfully delivered followed up by an email saying the same. I searched inside and around my wheelie bins and still nothing. What a joke!

Luckily Asos have been supportive and helpful but I would probably reconsider using Asos again purely because they use Hermes. They are awful. Avoid at all costs. Stick with DPD or Royal Mail.

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