DX Freight Reviews - www2.dxfreight.co.uk

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Latest Reviews

★☆☆☆☆

“Incompetent”

Written on: 01/11/2016

After ordering a new custom built bike through an online bike retailer, it was dispatched via DX freight on an overnight service. The following day, it didn't arrive, and I gave them the benefit of the doubt - maybe they were just really busy. Halfway through the following day I'd received no courtesy call or email letting me know if was on it's way or why it was late. After THREE days of chasing DX Freight, including finding the local depot number and calling them directly, it transpired that… Read Full Review

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★☆☆☆☆

“Failed delivery”

Written on: 11/10/2016

Failed delivery of 7 doors from Wickes. No communication, nobody answered phone at local depot. Consignment delivered next day with no explanation or apology… Read Full Review

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★☆☆☆☆

“Incompetent and dishonest”

Written on: 28/09/2016 by kelvin273 (1 review written)

I ordered goods for next day delivery from Worktop Express. They consigned them via DX. They gave an estimated delivery time between 08.00am and 18.00pm. Not very good in itself but hey ho! I accepted the risk of that. I had run out of work and needed the goods to continue by 2.00pm. So I sat in the front window and waited. The delivery had not arrived by 16.45pm so I rang the supplier, who (after calling DX Bury depot) told me that DX had tried to deliver at 15.29pm and there was nobody… Read Full Review

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★☆☆☆☆

“Awful service, unreliable and rude.”

Written on: 31/08/2016 by KoleBrewer (1 review written)

We ordered some goods through Wickes, and the order was split, so some of it was being delivered by DX freight. We received a text from DX at 07:48 30/08/16 to say a delivery is on its way and this gave tracking details. I was in all day and tracked this all day with no change from 08:00 stating 'out for delivery from Bury.' After 18:10 and it had not turned up I rang Wickes customer services and they told me that an attempt had been made at around 13:40? Well I was in all day and there was… Read Full Review

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★☆☆☆☆

“zero service”

Written on: 03/08/2016

Only delivered one of the two packages I should have received and that was seven hours after dispatch (which was the last update on the tracking system). Tracking system is all but useless. Absolutely no response to my comments made on their website. I paid for next day delivery, to be told that the missing item will be delivered as soon as possible tomorrow, is not really good enough, an approximate time window could be given. Mistakes and errors can happen and, annoying though they are, can… Read Full Review

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★☆☆☆☆

“Absolutely Useless”

Written on: 10/05/2016 by 358Sutherland (1 review written)

The service provided by this delivery firm is useless. They left a card in my door to say I was out when they wanted to deliver. I rang the phone number on the card to arrange delivery as requested, but they never answer the phone (4 separate 10 minute phone calls on 4 separate days). The card also left an email address to arrange delivery, but all my emails bounced back on 3 separate days. The tracking website is hopeless and gives no real information. They have both my landline and… Read Full Review

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★☆☆☆☆

“Broken Promises”

Written on: 17/09/2015 by Teagan337 (1 review written)

Received an e-mail from DX on 15th September informing me my order from Wiggle would be delivered the next day. It never came. Received a second e-mail from DX on 17th September reminding (?????) me that my order would be delivered that day by 12:00. Suffice to say it wasn't, nor was it by 18:00 that day. I'm still waiting for it to be delivered and for the next e-mail from DX promising a delivery date that will come and go without any delivery. This company are incompetent and have caused me… Read Full Review

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★☆☆☆☆

“A week late and damaged”

Written on: 05/08/2014 by GazzerUK (26 reviews written)

Dreadful service from this outfit. Collected a day late. Delivered a week later. Supposed to be next day. No tracking. Customer service have no clue and don't care. Item arrived damaged. Would never use this company ever again. Utterly bad service from start to finish… Read Full Review

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★☆☆☆☆

“Awful service, do not use”

Written on: 01/08/2014 by SallyAnnCarr (0 reviews written)

Awful, horrific, terrible, unprofessional company - call themselves a courier company when they are unable to deliver is beyond me. Nothing but hassle for 2 months without resolution. - please be aware D X Frieght should not be used/trusted. Our first delivery was battered, unusuable and delivered in the back of someones car, 2 weeks late. The 2nd delivery which was supposed to rectify the 1st was never delivered - this has caused a lot of hours being spent attempting to negotiate with DX… Read Full Review

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