DX Freight Reviews - www2.dxfreight.co.uk

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Latest Reviews

★☆☆☆☆

“zero service”

Written on: 03/08/2016

Only delivered one of the two packages I should have received and that was seven hours after dispatch (which was the last update on the tracking system). Tracking system is all but useless. Absolutely no response to my comments made on their website. I paid for next day delivery, to be told that the missing item will be delivered as soon as possible tomorrow, is not really good enough, an approximate time window could be given. Mistakes and errors can happen and, annoying though they are, can… Read Full Review

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★☆☆☆☆

“Absolutely Useless”

Written on: 10/05/2016 by 358Sutherland (1 review written)

The service provided by this delivery firm is useless. They left a card in my door to say I was out when they wanted to deliver. I rang the phone number on the card to arrange delivery as requested, but they never answer the phone (4 separate 10 minute phone calls on 4 separate days). The card also left an email address to arrange delivery, but all my emails bounced back on 3 separate days. The tracking website is hopeless and gives no real information. They have both my landline and… Read Full Review

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★☆☆☆☆

“Broken Promises”

Written on: 17/09/2015 by Teagan337 (1 review written)

Received an e-mail from DX on 15th September informing me my order from Wiggle would be delivered the next day. It never came. Received a second e-mail from DX on 17th September reminding (?????) me that my order would be delivered that day by 12:00. Suffice to say it wasn't, nor was it by 18:00 that day. I'm still waiting for it to be delivered and for the next e-mail from DX promising a delivery date that will come and go without any delivery. This company are incompetent and have caused me… Read Full Review

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★☆☆☆☆

“A week late and damaged”

Written on: 05/08/2014 by GazzerUK (26 reviews written)

Dreadful service from this outfit. Collected a day late. Delivered a week later. Supposed to be next day. No tracking. Customer service have no clue and don't care. Item arrived damaged. Would never use this company ever again. Utterly bad service from start to finish… Read Full Review

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★☆☆☆☆

“Awful service, do not use”

Written on: 01/08/2014 by SallyAnnCarr (0 reviews written)

Awful, horrific, terrible, unprofessional company - call themselves a courier company when they are unable to deliver is beyond me. Nothing but hassle for 2 months without resolution. - please be aware D X Frieght should not be used/trusted. Our first delivery was battered, unusuable and delivered in the back of someones car, 2 weeks late. The 2nd delivery which was supposed to rectify the 1st was never delivered - this has caused a lot of hours being spent attempting to negotiate with DX… Read Full Review

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