horrible service

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DPD Express Parcel Delivery
★★☆☆☆
2.0
25.0% of users recommend this

Alexiar380's review of DPD UK Express Parcel Delivery

“horrible service”

★☆☆☆☆

written by Alexiar380 on 02/10/2015

My parcel was lost somewhere in UK depot. None of reps have no clue how to help. Parcel was initiated from Poland and I was told it would take 3-4 working days for deliver. I rang DPD in Poland, they said that they cant help me, and I need to call DPD in UK. I requested to talk to manager , agent told me that i can ring complaint department and gave me number. They show completely lack of interest, they are lazy and ignorant. I rang DPD in UK, one person told me I should to receive information about tracking within 1-2 days, I rang them today and they told me it might take min. 5 days. agents have no clue how to deal with customer queries and they give false information and they are ignorant.

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