Terrible service/all management in complaint should be fired

On 3/11/16 DHL made a delivery attempt at 12:15 P.M. The carrier left a yellow contract for me to sign if I wanted my package left unattended the next delivery attempt on 3/14/16. The contract leaves DHL not liable for stolen/lost merchandise. On 3/14/16 a FINAL delivery attempt was made at 1:22 P.M. I sent an email to DHL regarding the delivery attempts and the lack of any way to request a pick up from the website which the yellow contracts specifically state can be requested this way. They could not without an account number. I stated this fact and attached a print screen to show this is not possible on the website.  I contacted the DHL Express phone number and she put a request pick up in for me at about 10:10 A.M. on 3/15/16 and called the Ontario, CA station to verify that my package was with the carrier and would be redelivered today 3/15/16 because it was already with the carrier. the person I dealt with stated that the driver would be in my zip code at between 12-3 P.M. and that the request would not take effect until 24-48 hours later. I decided to come home and wait for the rescheduled delivery even though yesterday, 3/14/16 the contract stated it was a final delivery. the person I dealt with also stated that a request could not be done online for the receivers, but only the shippers. This point was not mentioned in the earlier email. I also sent an email on 3/14/16 after the missed delivery requesting the Ontario, CA management contact me. They refused. On 3/15/16 at about 1:07 P.M. I called the 800 number once again to verify redelivery today on 3/15/16. I spoke w/ a guy who stated my package was redirected back to the station and would be available for p/u after 7 P.M. The office closes at 6:00 P.M. I asked him to call the Ontario station along w/his manager.Both refused to call the Ontario station. He refused to put his manager They stated my package was redirected back to the Ontario station for p/u. I received an email on 3/15/16 about 11:00 A.M. stating my package was with the driver for redelivery. At this point, I really could care less if the package gets shipped back to Turkey. I do intend to continue my complaints about the terrible service, customer service, and DHL corporation standards/protocols. The phone number listed for the Ontario station is unlisted for customers. NO CUSTOMER is required to sign any contract w/DHL for delivery. No customer. DHL is holding my package hostage. There also seems to be a lack of communication w/in the organization among their staff. My complaints will continue...