Collect+ Reviews - www.collectplus.co.uk

Victoria House, 49 Clarendon Road, Watford, WD17 1HP
★★☆☆☆
2.4 / 5
37% of users recommend this
  • Value For Money

Description (provided by business)

Send, collect and return your parcels early ‘til late, 7 days a week. CollectPlus is the largest store-based parcel service in the UK, designed to make your life easier. No more wasted Saturdays or lunchtime queues, just the freedom to get on with your day. Our services: Send - If you sell online, or want to send a gift to a loved one, our send service is perfect for you. Return - Changed your mind? Return your unwanted purchases to over 260 retailers. Collect - Shop with your favourite brands online and collect your purchases at your local store.
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Latest Reviews

★☆☆☆☆

“Lose your items and don't payback in full”

Written on: 22/11/2014 by LitzyWalton (1 review written)

I sent a clearly labelled and meticulously packed item with collect plus, after 10 days it became apparent the recipient wasn't hoping to get it. The tracking history showed it never left their southern delivery hub. After weeks of back and forth non-nonsensical, unreassuring messages I was awarded a 'full refund' however the cheque received is lower than the total I had to refund my buyer… Read Full Review

Mrchock's Comment

Written on: 24/11/2014

i have had the same thing phone the company help like " it was escalated to the investigations team ...LOL i had the "collecting agents phone number " drivers personal number as she called to check if in AND she never knew item was lost she told me the system ITS LEFT IN A public storage locker depot DREADFUL .. DONT know why they are still surving i have lost two parcels in late 6 months and one last Christmas arrived 4 weeks later

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Anonymouse2014's Comment

Written on: 24/11/2014

I think the best (worst) message I got was

"Sorry for the continued delay, we've contacted the warehouse and haven't had a response"

It's their warehouse, their own warehouse being unable to efficiently communicate with HQ should not be the customers problem nor a valid excuse!

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★☆☆☆☆

“Terrible service they charge to smash your items”

Written on: 13/11/2014 by 1957Fournier (1 review written)

Do not use this company if you want your parcel to arrive in one piece. They charged me six quid to smash my item and now wont give me a refund. Based on my experience do not use Collect plus… Read Full Review

Mrchock's Comment

Written on: 24/11/2014

my items were collected but the tracking show NOT collected the shop where items is dropped off is NOT secure so package must have been stolen DO NOT USE unless your item is not valuable i lost a drill and the company only refunded the postage costs item is where ... ? COLLECT+ should real the reviews fully and IMPROVE THE SERVICE ... help line guy at first seem helpful but after 20 minuntes all i knew was he was looking at same Data on the screen as i could get PLEASE USE YODEL i think its same type of company and 10% more = 100% better reliably

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★★★★★

“service”

Written on: 06/11/2014 by WILLOWDALECERAMICS (1 review written)

Used service 4 times for breakable ceramics, each arrived safely within 2 days on standard delivery. EXCELLENT SERVICE! A.E.James… Read Full Review

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★★☆☆☆

“Careless Handling”

Written on: 29/09/2014 by GordonDawson (1 review written)

I fully understand that china items are not insured by Collect Plus but until recently have had relative success in safe delivery of such items. I do make every effort to pack extremely securely with plenty of bubble wrap, foam packaging, taping etc but recently two of my items have been smashed to pieces. I can understand that such items can arrive damaged but it must take a monumental impact to smash something into so many pieces. I am considering changing my courier as, when I pay my… Read Full Review

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★☆☆☆☆

“Posted an item I sold via ebay using collect+ was...”

Written on: 27/09/2014 by bart.tifosi (2 reviews written)

Posted an item I sold via ebay using collect+ was scanned at the shop ok and that is the last anyone (except the person who stole it) saw it. CC says it got picked up and taken to a depot and they will email me when they have news, well that was 72 hours ago and still no response. So yeah an item I sent got "lost" and no one from collect+ can be bothered to tell me the truth, or at least be remotely helpful… Read Full Review

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★☆☆☆☆

“item inclosed arrived at destination an empty box!!!”

Written on: 21/09/2014 by natashaa80 (1 review written)

I am extremely annoyed that i used collect plus to return an unsatisfactory item (medium priced watch), which was definatley in the box when i wrapped it and delivered it to asda hoddesdnn for collect plus pick up!!! i then receive a letter stating that an empty box had arrived at the very.co.uk HQ and that i would not be refunded the £65 (cost of watch) and that i would be charged 3.95 for the empty box and letter to be posted back to my address!!!! I feel very let down and wrongly trusted… Read Full Review

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★☆☆☆☆

“item inclosed arrived at destination an empty box!!!”

Written on: 21/09/2014 by natashaa (1 review written)

I am extremely annoyed that i used collect plus to return an unsatisfactory item (medium priced watch), which was definatley in the box when i wrapped it and delivered it to asda hoddesdnn for collect plus pick up!!! i then receive a letter stating that an empty box had arrived at the very.co.uk HQ and that i would not be refunded the £65 (cost of watch) and that i would be charged 3.95 for the empty box and letter to be posted back to my address!!!! I feel very let down and wrongly trusted… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 16/09/2014 by ashblackhawk (1 review written)

I had send a wooden picture frame which obviously has small glass component to stop photo getting dirty. This constitutes as a "Glass Item" as per collect+ and you are not given any compensation for it !! needless to say that careless guys managed to smash it even when it was bubble wrapped carefully !! Read their draconian terms and conditions very carefully. Useless never to be used again. … Read Full Review

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★☆☆☆☆

“Smashed item and non-existant customer service”

Written on: 16/09/2014 by Fitzsimmons207 (1 review written)

I sent am item with Collectplus which was subsequently damaged. They refused to deal with my claim or give me a decision either way. Not anything like what you'd expect reading their contract, which says they'll deal with claims in five days. I've given up on them, and had to resort to the forums. My advice is that if you're packing a product, don't pack it in a way that you expect people NOT to drop it. I packed a George Foreman grill and they managed to smash it in two places. They… Read Full Review

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★☆☆☆☆

“Misinformed!”

Written on: 21/08/2014 by Kody488 (1 review written)

Informed by email at 1.30pm that my parcel had arrived at my designated Collection Point. Went into town to collect, but the parcel had not, in fact, been delivered to the Collection Point! Wasted journey and a very poor service. Now discovered that Collect+ is jointly owned by Yodel!! That says it all! There have been so many complaints about Yodel's service, I can't help thinking that Collect+ is just a front name, and that it's really Yodel. Doesn't even rate 1 Star!… Read Full Review

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★★★★★

“Fantastic service”

Written on: 11/08/2014 by Dolanuz389 (1 review written)

I am a regular customer at collect plus and also a retail manager with collect plus in my store. As a customer I can't fault collect plus, on the odd occasion I have had a problem the customer service is second to none. As a manager serving collect plus customers, there are teething problems 1,the customers do not always bring their collection code with them, they will often say it belongs to me and I am not leaving the store until you give me the parcel, which leads to the tills coming to a… Read Full Review

By Collectplus

Written on: 08/09/2014

Thank you for this very useful feedback. Would you be kind enough to contact me, and let me have a telephone number, using the e-mail address at the top of the page, marking it for the attention of PhilipM as I would really like to speak to you further about your comments.
Kind regards
PhilipM
Collect+, Head Office

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★☆☆☆☆

“Parcel STOLEN by COLLECT PLUS.Unreliable...”

Written on: 04/08/2014 by nharoon79 (1 review written)

I dropped parcel at drop off point on 28 July and parcel was collect by courier on same date. on 29th july parcel sorted at national hub and kept there for 2 days. I rang collect plus to come to know about parcel status and I was told that parcel is in National hub and will be deleiverd on given time. Parcel was still at national hub till 31st July 2014. I rang on 1st August and got horrible news that parcel has been STOLEN.I could not sleep for 2 days. On Monday 4th August I travelled from… Read Full Review

By Collectplus

Written on: 06/08/2014

Mr Haroon is aware that this matter in under investigation by our Head of Internal Security. We are in contact with him by e-mail.
Collect+, Head Office

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Nharoon79's reply to Collectplus's Comment

Written on: 15/08/2014

I have not recievied full official reply yet

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★☆☆☆☆

“Disgusting service!!!”

Written on: 22/07/2014 by Arianna311 (1 review written)

spend all day in my boiling office waiting for delivery until 9pm. Simply because according to tracking details on website it was loaded onto van this morning 9:24 for delivery.... Around 7pm became suspicious that there is no sign of delivery . Did call Collect Plus several times and all times was told to wait. And now , 9.01pm checked tracking info and its say :Delivery attempted, card left at 18:53, Tue, 22 Jul 2014" LIE , disgusting LIE ! What a ridiculous service !!!!NO CARD left by the… Read Full Review

By Collectplus

Written on: 23/07/2014

Hello Arianna311
I am sorry to read your review and apologise that we have let you down like this. If you would be kind enough to e-mail me at the address shown at the top of the page quoting your tracking reference and your phone number and e-mail I will investigate and reply to you personally.
Kind regards
PhilipM, Collect+, Head Office

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★★★★☆

“Very reliable and competitively priced.”

Written on: 17/07/2014 by xyMcDaniel1983 (1 review written)

Very reliable and competitively priced… Read Full Review

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★★★★★

“Good service at the right price. Parcels have all...”

Written on: 16/07/2014 by bfKeating347 (1 review written)

Good service at the right price. Parcels have all arrived safely… Read Full Review

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★★★★☆

“Good service locally”

Written on: 15/07/2014 by Caldwell364 (1 review written)

Great to be able to take a parcel around to the local Spar shop rather than the PO. You can therefore mail at weekends and evenings which is really useful. Only downside is that there is no low price for the packages that cost £2.80 by mail so sometimes you still have to go to the PO!… Read Full Review

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★★★★☆

“Parcel delivery with Collect+”

Written on: 13/07/2014 by McMahanjt296 (1 review written)

Collect Plus have given me a constant good service. They pick up from my local shop and I will to continue to use this service provided it keeps to a reasonable price, and my parcels arrive with my customers on time. At the moment from my experience Collect+ are doing that and while they remain cheaper than Royal Mail and continue to uphold the same standard of service I would happily recommend them to others. It is very important to me and to most people that parcels are reasonable to send and… Read Full Review

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★★★★☆

“quick and easy”

Written on: 13/07/2014

its easy to use and gives clear instructions. shops who take the parcels are easy to find and is relatively cheap. only thing is i cant link to my ebay account which would be alot easier but the collect+ web site wont load it as yet!! will use again… Read Full Review

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★★★★★

“it,s amazing”

Written on: 12/07/2014 by CarleighMuir (1 review written)

i allways post with royal mail it,s too expensive.when my friend told me about collect plus it,s amazing now i used only collect plus it,s quick cheaper,friendly and easy to use 7 day,s.love it.now most of my friends using this service.they are very happy,i m too.thanks collect plus team.keep calm and carry on… Read Full Review

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★★★★★

“Prompt excellent service”

Written on: 12/07/2014 by Yael257 (1 review written)

Recently used collect+ to deliver from one end of the country to the other and much quicker and more reliable than Royal Mail I've found. Collect+ much cheaper also, so it's a no brainer really… Read Full Review

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