Collect+ Reviews - www.collectplus.co.uk

Victoria House, 49 Clarendon Road, Watford, WD17 1HP
★★☆☆☆
2.4 / 5
37% of users recommend this
  • Value For Money

Description (provided by business)

Send, collect and return your parcels early ‘til late, 7 days a week. CollectPlus is the largest store-based parcel service in the UK, designed to make your life easier. No more wasted Saturdays or lunchtime queues, just the freedom to get on with your day. Our services: Send - If you sell online, or want to send a gift to a loved one, our send service is perfect for you. Return - Changed your mind? Return your unwanted purchases to over 260 retailers. Collect - Shop with your favourite brands online and collect your purchases at your local store.
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Latest Reviews

★☆☆☆☆

“Never again”

Written on: 16/09/2014 by ashblackhawk (1 review written)

I had send a wooden picture frame which obviously has small glass component to stop photo getting dirty. This constitutes as a "Glass Item" as per collect+ and you are not given any compensation for it !! needless to say that careless guys managed to smash it even when it was bubble wrapped carefully !! Read their draconian terms and conditions very carefully. Useless never to be used again. … Read Full Review

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★☆☆☆☆

“Misinformed!”

Written on: 21/08/2014 by Kody488 (1 review written)

Informed by email at 1.30pm that my parcel had arrived at my designated Collection Point. Went into town to collect, but the parcel had not, in fact, been delivered to the Collection Point! Wasted journey and a very poor service. Now discovered that Collect+ is jointly owned by Yodel!! That says it all! There have been so many complaints about Yodel's service, I can't help thinking that Collect+ is just a front name, and that it's really Yodel. Doesn't even rate 1 Star!… Read Full Review

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★★★★★

“Fantastic service”

Written on: 11/08/2014 by Dolanuz389 (1 review written)

I am a regular customer at collect plus and also a retail manager with collect plus in my store. As a customer I can't fault collect plus, on the odd occasion I have had a problem the customer service is second to none. As a manager serving collect plus customers, there are teething problems 1,the customers do not always bring their collection code with them, they will often say it belongs to me and I am not leaving the store until you give me the parcel, which leads to the tills coming to a… Read Full Review

By Collectplus

Written on: 08/09/2014

Thank you for this very useful feedback. Would you be kind enough to contact me, and let me have a telephone number, using the e-mail address at the top of the page, marking it for the attention of PhilipM as I would really like to speak to you further about your comments.
Kind regards
PhilipM
Collect+, Head Office

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★☆☆☆☆

“Parcel STOLEN by COLLECT PLUS.Unreliable...”

Written on: 04/08/2014 by nharoon79 (1 review written)

I dropped parcel at drop off point on 28 July and parcel was collect by courier on same date. on 29th july parcel sorted at national hub and kept there for 2 days. I rang collect plus to come to know about parcel status and I was told that parcel is in National hub and will be deleiverd on given time. Parcel was still at national hub till 31st July 2014. I rang on 1st August and got horrible news that parcel has been STOLEN.I could not sleep for 2 days. On Monday 4th August I travelled from… Read Full Review

By Collectplus

Written on: 06/08/2014

Mr Haroon is aware that this matter in under investigation by our Head of Internal Security. We are in contact with him by e-mail.
Collect+, Head Office

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Nharoon79's reply to Collectplus's Comment

Written on: 15/08/2014

I have not recievied full official reply yet

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★☆☆☆☆

“Disgusting service!!!”

Written on: 22/07/2014 by Arianna311 (1 review written)

spend all day in my boiling office waiting for delivery until 9pm. Simply because according to tracking details on website it was loaded onto van this morning 9:24 for delivery.... Around 7pm became suspicious that there is no sign of delivery . Did call Collect Plus several times and all times was told to wait. And now , 9.01pm checked tracking info and its say :Delivery attempted, card left at 18:53, Tue, 22 Jul 2014" LIE , disgusting LIE ! What a ridiculous service !!!!NO CARD left by the… Read Full Review

By Collectplus

Written on: 23/07/2014

Hello Arianna311
I am sorry to read your review and apologise that we have let you down like this. If you would be kind enough to e-mail me at the address shown at the top of the page quoting your tracking reference and your phone number and e-mail I will investigate and reply to you personally.
Kind regards
PhilipM, Collect+, Head Office

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★★★★☆

“Very reliable and competitively priced.”

Written on: 17/07/2014 by xyMcDaniel1983 (1 review written)

Very reliable and competitively priced… Read Full Review

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★★★★★

“Good service at the right price. Parcels have all...”

Written on: 16/07/2014 by bfKeating347 (1 review written)

Good service at the right price. Parcels have all arrived safely… Read Full Review

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★★★★☆

“Good service locally”

Written on: 15/07/2014 by Caldwell364 (1 review written)

Great to be able to take a parcel around to the local Spar shop rather than the PO. You can therefore mail at weekends and evenings which is really useful. Only downside is that there is no low price for the packages that cost £2.80 by mail so sometimes you still have to go to the PO!… Read Full Review

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★★★★☆

“Parcel delivery with Collect+”

Written on: 13/07/2014 by McMahanjt296 (1 review written)

Collect Plus have given me a constant good service. They pick up from my local shop and I will to continue to use this service provided it keeps to a reasonable price, and my parcels arrive with my customers on time. At the moment from my experience Collect+ are doing that and while they remain cheaper than Royal Mail and continue to uphold the same standard of service I would happily recommend them to others. It is very important to me and to most people that parcels are reasonable to send and… Read Full Review

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★★★★☆

“quick and easy”

Written on: 13/07/2014

its easy to use and gives clear instructions. shops who take the parcels are easy to find and is relatively cheap. only thing is i cant link to my ebay account which would be alot easier but the collect+ web site wont load it as yet!! will use again… Read Full Review

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★★★★★

“it,s amazing”

Written on: 12/07/2014 by CarleighMuir (1 review written)

i allways post with royal mail it,s too expensive.when my friend told me about collect plus it,s amazing now i used only collect plus it,s quick cheaper,friendly and easy to use 7 day,s.love it.now most of my friends using this service.they are very happy,i m too.thanks collect plus team.keep calm and carry on… Read Full Review

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★★★★★

“Prompt excellent service”

Written on: 12/07/2014 by Yael257 (1 review written)

Recently used collect+ to deliver from one end of the country to the other and much quicker and more reliable than Royal Mail I've found. Collect+ much cheaper also, so it's a no brainer really… Read Full Review

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★★★☆☆

“Lost parcels”

Written on: 12/07/2014 by Mikaylaj449 (1 review written)

I wish you would also ask my opinion when two of my parcels went missing never to be seen again!… Read Full Review

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★★★☆☆

“Prices increased.....”

Written on: 12/07/2014 by Matthewsif97 (1 review written)

since service launched… Read Full Review

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★★★★☆

“good reliable service”

Written on: 12/07/2014 by KelseyTurner (1 review written)

On the whole great way to send parcels just a shame you cannot send overseas My hermes have managed to ndo it by having them sent to a destination in this country first… Read Full Review

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★★★☆☆

“Great so long as they don't lose a parcel”

Written on: 12/07/2014 by KyraHiggins285 (1 review written)

I have found Collect+ to be a good and cheap means of getting parcels to buyers. The fact that a parcel can be taken to a shop rather than waiting at home is the best aspect of the service. However, they have lost one of my parcels which was well packed and had a label securely attached to it, this was very disappointing, otherwise it is my second choice service after UPS… Read Full Review

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★★★★★

“Excellent, Quick.first class”

Written on: 12/07/2014 by PaxtonVaughan (1 review written)

When ever I want the best service,I always choose CollectPlus… Read Full Review

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★★★★★

“Very good service have used it for a couple of years,...”

Written on: 12/07/2014 by AlaynaMcFadden (1 review written)

Very good service have used it for a couple of years, if there is a problem they are always sorted out very quickly. Very Pleased Thank you… Read Full Review

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★★★★☆

“Excellent alternatine to the POST oFFICE.”

Written on: 12/07/2014 by Timothy1976 (1 review written)

Far more flexible regarding parcel sizes and weights than the extreme conditions of the Post office. Most parcels are delivered within the stated timescales and in satisfactory condition… Read Full Review

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★★★★★

“Good Stuff”

Written on: 12/07/2014 by Dillon430 (1 review written)

Excellent system, so easy to use, not the cheapest courier system but by far the most efficient. I have tried other methods of sending parcels which have not come anywhere near Collect Plus. If there is any kind of problem it is swiftly & efficiently dealt with. Top marks to the Collect Plus Team!… Read Full Review

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