Collect+ Reviews - www.collectplus.co.uk

Victoria House, 49 Clarendon Road, Watford, WD17 1HP
★★☆☆☆
2.3 / 5
374
34% of users recommend this
  • Value For Money

Description (provided by business)

Send, collect and return your parcels early ‘til late, 7 days a week. CollectPlus is the largest store-based parcel service in the UK, designed to make your life easier. No more wasted Saturdays or lunchtime queues, just the freedom to get on with your day. Our services: Send - If you sell online, or want to send a gift to a loved one, our send service is perfect for you. Return - Changed your mind? Return your unwanted purchases to over 260 retailers. Collect - Shop with your favourite brands online and collect your purchases at your local store.
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Latest Reviews

★☆☆☆☆

“A delivery Service that doesn't deliver. ”

Written on: 11/08/2016 by 13Frazier (1 review written)

Having organised a hen party, I ordered 24 personalised T shirts to be delivered within two days (expected delivery date 10/8/16) unfortunately the hen is tonight 11/08/2016 and Courier + haven't even started the deliver process. I'm now out of pocket, the t shirts are wasted and I have to let 24 girls know they have to buy new shirts. The customer service was appalling, they have no means of resolving such issues as they have no contact with the teams that have the parcel or the team that… Read Full Review

By Collectplus

Written on: 16/08/2016

I am sorry to read that we have let you and the rest of the Hen Party down like this. I am very sorry to read this review of the service that we have provided on this occasion.
I would be happy to investigate the background if I had more information such as the tracking reference or a contact e-mail or telephone number.
We successfully carry millions of parcels each year and all feedback is useful and valuable but I regret that I can only investigate specific instances.
As I cannot add my personal contact details here or request other personal details, then I would invite the reviewer to be kind enough to e-mail this information via our website so we can investigate and look to provide a satisfactory resolution and apology.
PhilipM
CollectPlus Head Office

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★☆☆☆☆

“When is a safe place not a safe place, when you use...”

Written on: 09/08/2016 by Haddoncollectables (1 review written)

Having used Collect Plus to deliver some of my ebay parcels I recently had an item stolen from my buyers door step. He had a card from 'yodel' (had I known this was the delivery firm used I would have kept well clear!,) to say it had been left on his door step 'hidden' behind a recycling bin dragged over to try and hide it. Not suprisingly it was stolen. When told by a collect plus representative that this was not a safe place I should raise a claim. I'm staggered to be told that due to the… Read Full Review

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★★★★★

“100% best service”

Written on: 24/07/2016 by SamLucy14 (1 review written)

Have been using this company for last 5 years and am happy to recommend. My mother comes to visit me in the south west of England, from Scotland 3 times a year. I have her clothing sent on to me via collect+ , she just has to pick up her handbag and get on plane and her items are here when she arrives, She returns home and few days later her clothes arrive. Had 1 issue with an Ebay item and this was solved very quickly, some people say there is cheaper ways, but I believe the service I get is… Read Full Review

By Collectplus

Written on: 28/07/2016

Thank you for taking the time to add such a positive review of our service.
Kind regards
PhilipM
CollectPlus, Head Office

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★☆☆☆☆

“So slow - I could have walked it from Lands End quicker!”

Written on: 20/07/2016 by Seabed (13 reviews written)

Sent an Item back to HighStreet.TV. (Monday) Took a day to collect (Tuesday) Arrived at warehouse Friday.. and been sat in Warehouse marked Deferred Delivery Warehous closed since then.. and that was the following Wednesday!!! Seems like Collect + are in no hurry to get the parcel to it's destination? Avoid using them if you want a quick return… Read Full Review

By Collectplus

Written on: 28/07/2016

I am very sorry to read this review of the service that we have provided on this occasion.
I would be happy to investigate the background if I had more information such as the tracking reference or a contact e-mail or telephone number.
We successfully carry millions of parcels each year and all feedback is useful and valuable but I regret that I can only investigate specific instances.
As I cannot add my personal contact details here or request other personal details, then I would invite the reviewer to be kind enough to e-mail this information via our website so we can investigate and look to provide a satisfactory resolution and apology.
PhilipM
CollectPlus Head Office

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★☆☆☆☆

“Vehicle Breakdown”

Written on: 03/07/2016 by Nigelkoshy (1 review written)

On looking at your tracking website I saw that my parcel had left Nant Garw (near Cardiff)and should have been delivered the very same day 29th June, 2016. However, at 5.16 pm it stated those dreadful words "vehicle Breakdown" and there was going to be a slight delay. Four days on and the tracking status is STILL "vehicle breakdown" believe it or not! Firstly, do you not have any vans that can take the place of the broken van? Dear God, it's not ROCKET SCIENCE!! And so 4 days down the line… Read Full Review

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★☆☆☆☆

“Still not found the parcel ”

Written on: 27/06/2016 by CREcosse (1 review written)

I posted out a used laptop to an address in Essex. The item says delivered and signed for. I have been in Twitter conversation with collect plus since, as the recipient hasn't got the item. I was hoping that it would be located and all solved but nothing yet and that's 7 days now. Contacted them on Twitter again, and they say that the driver is sure it was delivered to the right place, and they are going to now re visit the address and compare signatures etc etc. They are passing around the… Read Full Review

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★☆☆☆☆

“Not happy”

Written on: 09/05/2016 by Angelique315 (1 review written)

After reading so many awful reviews of this company I am anticipating the worst. We bought an item off an ebay seller who used Collect plus. It was supposed to be delivered on 4/5/2016 and we are still waiting for it on 9/5/2016. Normally I would be irritated but not unduly worried, but having read so many very negative comments, I feel sure that our parcel has gone the way of so many others! Unfortunately if it does not arrive some time in the next couple of days we will not be around to… Read Full Review

By Collectplus

Written on: 11/05/2016

I am sorry to read your comments and to learn that you have gained such a poor impression of us from reading mainly adverse reviews. I would direct you to our web page where you might be able to form a different opinion from the responses voluntarily published there.
Our drivers and parcel-handling teams do not deliberately set out to damage or misplace parcels and we comply with all current employment legislation including making CRB checks. However, we accept that, occasionally, parcels can get lost or damaged, which is why we have our compensation scheme and if a sender of a parcel makes a valid claim we will pay them to the level of cover purchased or the value of the item, whichever is the lesser.
If you have not already done so, please contact my colleagues in the customer support team by using the Help tab on our web page and they will investigate what has happened and reply to you more personally.
PhilipM
CollectPlus, Head Office

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★☆☆☆☆

“Worst company ever!”

Written on: 12/04/2016

i have used collect plus several times and never had a problem until now i have had the worst problen ever i sent a parcel on a 48 hour more expensive rate plus the extra signature and then checked the tracking which said it was delived at 12.18 then got a call from the costomer saying he waited in all day and never got it so i contacted collect plus who tried to find it and after 2 days they said it had been droped of at a large parcel return depot and they could not find it when ask about… Read Full Review

By Collectplus

Written on: 12/04/2016

I am sorry to read your comment. I have received your letter and the background is currently under investigation at Head Office. I shall write to you once my investigation is complete.
PhilipM
CollectPlus, Head Office

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★★☆☆☆

“Parcel late in arriving.”

Written on: 02/04/2016 by elisprior (1 review written)

I send a parcel with a golf bag sold on ebay , from the Spar shop, Caernarfon,LL551SE on 29/3/16 at 13.57 pm. The buyer has been emailing me complaining that it has not arrived. It was a light golf bag properly/securely pack but has not arrived on 2/4/16.This is not good , is dissapointing, is poor service.Come on collect+… Read Full Review

By Collectplus

Written on: 04/04/2016

I am sorry to read your comment. If you have not already done so, please provide full details to my colleagues in the customer support team (you do this by using the Help tab on our web page). They will be happy to investigate why the parcel was delayed and will reply to you.
PhilipM
CollectPlus, Head Office

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★☆☆☆☆

“Dreadful - Driver left parcel on front door step!”

Written on: 24/03/2016 by Elaina308 (1 review written)

Drivers have guidelines for leaving parcels unattended. These guidelines clearly weren't followed on my delivery. The driver left the parcel next to the front door, clearly visible from a public footpath which runs adjacent to a busy main road! This was total stupidity and demonstrates a clear lack of care. It would appear that the parcel was taken by a passer by as the parcel wasn't there when the receiver got home. Collectplus have since refunded me £56 of the £118 value as that's all I… Read Full Review

By Collectplus

Written on: 29/03/2016

We accept that items do from time-to-time get misplaced or damaged in transit which is why we have our compensation scheme. However, we apply it equally and consistently to those customer who submit a claim and we pay compensation up to the level of cover purchased or the sale price of the item, whichever is the lesser. Additional cover is available up to £300 for an additional fee of £5. CollectPlus, Head Office

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Industrial_Gypsy's Comment

Written on: 29/03/2016

So it's OK to break your own terms and conditions during the delivery process but not where the compensation is concerned?

Your customers make a considered judgement on insurance
when they place their order based on the terms and conditions on the Collect+ website. Their driver did not adhere to those T&Cs in this case.

Nowhere in those T&Cs does it say that "the parcel will be left in an UNSAFE location" or "handled with NO care or skill" or even "dumped on a public doorstep".

If the T&Cs did say that then I would have purchased the additional compensation.

I'm pursuing this through the correct channels, not on here.

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★☆☆☆☆

“Absolutely dreadful service”

Written on: 18/03/2016 by JamesG787 (1 review written)

Took 9 (NINE) days to deliver a package, using the Standard (2 day) service, a mere 25 miles! Day 0 - I handed it in at a shop (before 9am) Day 1 - Seemed like it was collected by the courier After there were no updates for 2 days I contacted Collect+ to find out the progress. They had no idea where it was and would get the depot to investigate. For several days I was fobbed off with the excuse it takes 2 working days for the depot to investigate. Day 6 - Despatched from the reception depot… Read Full Review

By Collectplus

Written on: 29/03/2016

We are sorry to read that we have let you down like this, Mr Grigor. We have looked at the associated case notes and can see that the customer support team have already replied to you and have refunded the cost of the label as a tangible gesture of apology.
CollectPlus, Head Office

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★☆☆☆☆

“"secure location"”

Written on: 07/03/2016

I just bought an item on ebay which the vendor sent by Collect Plus instead of Royal Mail. Collect Plus reported on it's tracking service that the item had been delivered to customer on a Sunday when we were at home all day. Nothing was received at our home or found anywhere on the property. When I contacted Collect Plus here is the response I got: "Good evening , I am sorry to read your parcel XXXXX has not been delivered. I can confirm that this parcel has been delivered on the 6th of… Read Full Review

By Collectplus

Written on: 11/03/2016

I am sorry to read your comments. As you have not included a tracking reference I regret that I am unable to investigate what happened. If you would be kind enough to contact my colleagues in the customer support team with full details (you can do this using the Help tab on our web pages) then they will contact the manager of the local depot that serves your area, find out what happened and reply to you personally.
PhilipM
CollectPlus, Head Office

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★☆☆☆☆

“worst ever crocks”

Written on: 22/02/2016 by 406Moody (1 review written)

lost half package broke half package refused cover stilol dont have opne pc… Read Full Review

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★☆☆☆☆

“DISAPPOINTING SERVICE”

Written on: 30/01/2016 by MARGARETBELFAST (1 review written)

I sent my parcel on 4th January and was notified it had arrived at my chosen store. When my daughter arrived to collect it the shop owner said he didn't have it. I contacted Collect Plus who told me it was being returned to the depot as I had printed the wrong label. The parcel was to be returned to my home address and when this didn't happen I contacted Collect Plus again and was told the parcel would arrive at my home within the next few days. When this didn't happen I contacted them again… Read Full Review

By Collectplus

Written on: 02/02/2016

UPDATE 5/2/16 - Your cheque in settlement of your claim has been posted today.
PhilipM


I am sorry to read that we have let you down like this. If you have not already done so, please contact my colleagues in the customer support team and they will let you know if the contents are eligible for payment of compensation.
PhilipM
CollectPlus, Head Office

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★☆☆☆☆

“Collect+ Shockingly poor service - Do Not Recommend - BAD!”

Written on: 13/01/2016

Updated: 13th January 2016: **The Collect+ Parcel Has Been Misplaced yet AGAIN** After being promised the situation would be looked at, the parcel has YET AGAIN been "Parcel misrouted, being redirected", so now we are at 8 days since collection and the parcel is still no closer to being returned to it's intended destination - the following is in addition to my first post: 13/01/2016 12:35 Current status: Parcel misrouted, being redirected 13/01/2016 00:49 Processed at National Hub 13/01/2016… Read Full Review

By Collectplus

Written on: 14/01/2016

I am sorry that your parcel has not yet been delivered and I understand how worrying this is for you.

Thanks to you pointing out the delay, we have discovered a minor error with this routing code and although this has now been corrected your parcel will take a day or so longer before it can be confirmed as returned.
If you require a more formal response that you can share with the retailer to explain the delay is not of your making, please let me have your full name and postal address and I will write to you.
I will e-mail you again as soon as I know the parcel has been received.

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★★☆☆☆

“Why Redirect twice?”

Written on: 08/01/2016 by Fleet76 (1 review written)

Why was my parcel redirect twice you was only going 30miles up the road from Basildon to Braintree??? Good job I was sending something back to an eBay seller! Can you use That I first sent it on new years eve???… Read Full Review

By Collectplus

Written on: 11/01/2016

If you would be kind enough to e-mail my colleagues at the customer support team using the link in the Help pages on our website, quoting the tracking reference, they will be happy to investigate and reply to you.
PhilipM
CollectPlus, Head Office

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★★★☆☆

“collect plus parcel delivery”

Written on: 24/12/2015

I have used collect+ many times with good results . they have a link to ebay , from where it takes the delivery address , so printing a label is quite easy . there are plenty of collection points in my area . the tracking system works ok , so you know where the parcel is . however I recently had an issue with a parcel , and so far I am not too impressed with their responses, and there may be issues with the website process. I will update this review when my issue is resolved… Read Full Review

By Collectplus

Written on: 04/01/2016

I am very sorry to read this review of the service that we have provided on this occasion. I would be happy to investigate the background if I had more information such as the tracking reference or a contact e-mail or telephone number. We successfully carry millions of parcels each year and all feedback is useful and valuable but I regret that I can only investigate specific instances. As I cannot add my personal contact details here or request other personal details, then I would invite the reviewer to be kind enough to e-mail our Customer Services Team, via our website, with full details, marking the e-mail for my attention and I shall investigate and reply to you. PhilipM. CollectPlus, Head Office

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Jackdaww's Comment

Written on: 08/01/2016


my very well packed parcel arrived badly damaged, the buyer could not believe it .

my complaint case has been totally stonewalled who seems to have his hands full.

a very substantial percentage of parcels will contain restricted items , so these courier websites must make their policy crystal clear, at the point of sale..

the collect plus website hides the concept of restricted items deep in its t&c.
there is a clearer description in the FAQ , but do you read these if you dont have a question .

my latest parcel was sent by myhermes via parcel2go .

their website clearly prompts you to read the restrictions list at point of sale .

in contrast the collect+ website prompts you to take out MORE insurance cover -- which you would then NOT be able to claim anyway --

mis-selling?

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★☆☆☆☆

“Shoddy service again. - Everdon Road Coventry”

Written on: 11/12/2015 by Claybs270 (1 review written)

Ignorant, rude and aggressive reception.Was told that if I want my parcels in future that I will have to print my number out! Why.... Because I wouldn't give him my phone to take behind the counter to check that I was not lying!! What a load of nonsense! Come on collectplus... You have already contacted this store about how they deal with your customers. It appears to have fallen on deaf ears.Surely you can pick better representatives for your company. Maybe they should spend some time at… Read Full Review

By Collectplus

Written on: 11/12/2015

Thank you for your comments. We shall take this forward again with the storekeeper.

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Carry2709's Comment

Written on: 11/12/2015

Unfortunately, I have another parcel that is due to be delivered to this store. Let's hope there is an improvement in customer service following your discussions with them.

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★☆☆☆☆

“T and C”

Written on: 21/11/2015 by Kenna42 (1 review written)

After they destroyed 2items packed in 4inches of polystyrene, the items had been shipped from USA, and I added more packaging , I asked for a claim form, needless to say I got quoted clause this and that, if you really read the T&C, I do not know how they even call themselves a courier service, as they do not cover ANYTHING, unless its a cuddly toy, I will never use them again, and will pay more for a reputable company… Read Full Review

By Collectplus

Written on: 25/11/2015

Our Terms and Conditions, like any general carrier exclude specific items, including (but not limited to) glass, china, porcelain, marble, musical instruments, antiques, gold and silver bullion, documents, liquids, weapons, money, and fresh food.
As you have not included a tracking reference I regret that I am unable to comment further.
CollectPlus, Head Office

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★☆☆☆☆

“Collect Plus are Yodel masquerading under another...”

Written on: 18/11/2015 by JamesF1111 (1 review written)

Collect Plus are Yodel masquerading under another name. I received a delivery card through my door where the delivery driver had stated he left the parcel in flowers at the front of my house. I live 1.5m from a busy road with an open drive. There was no parcel present so I contacted Yodel who apologised and offered to conduct a driver interview. Several days later I chased for an answer even though I had been assured I would be contacted when they had investigated. The Yodel representative told… Read Full Review

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