Written on: 24/09/2012
My parcel was sent to this company by Amazon where I paid extra to defiantly have it by 21st September. Arrived in the local depot (Belfast) on the 20th, and went out for a delivery on the 21st (which was good). Except the driver never came. I was informed 8 hours later via their tracking information on their site that it was returned to the depot at 5.36 - but wasn't informed for another 3 hours. So I emailed.
Never heard anything back. Today it went out for another delivery scheduled between 7.30 and 5.30. It is now 10 past 9; tracking site still says it is on the road; but if anything like friday I will be updated later saying it was returned after half 5 to the depot.
This company is fricking useless. I refuse to use any company that offers this crowd as the delivery company, including Amazon.
I did get speaking to Tom from their customer service team who was less from helpful; quote: "If the item is not with you in the next hour, I assume it won't be with you today. However, the system doesn't indicate the item being scanned into the depot and it should be updated in real time. There maybe a delay for our messages appearing on our online tracking." granted this email response was outside of hours, but still less than helpful as his so called "real time" monitoring system will be proven wrong when the online one updates saying the driver returned to the depot over 3 hours ago.
Never using this company again, I would advise everyone to stay well clear.
Amazon is ruining their reputation by using them - I was a loyal customer, and now will never use them after the experience with (sh)CityLink
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