written by FernandoTobin464 on 27/04/2023
I have now bought 4 clematis from Taylors, they are of excellent quality at a brilliant price. The communication from Susy from buying to receiving is great . I'd definitely recommend buying from Taylors as they have a wealth of information and tips. Big thumbs up. Many Thanks
Click here for Amazon Home & Garden productswritten by ClaudiaRitchie327 on 11/01/2023
I wish I had read the reviews, good (some of which are suspiciously adulatory) and bad, before ordering. It is much better to see how a company behaves when things go wrong rather than when things go well. It is clear from other reviews here that the company is not customer friendly. I ordered several clematis from Taylor's. After a few months one failed...it had not survived the winter frosts in spite of being advertised as fully hardy. When I contacted the company for a replacement or refund they didn't want to know emphasizing that it was impossible for them to consider complaints after 14 days of purchase and putting the failure down to every possible circumstance rather than to their own plant's failings. I have bought many plants over the years and they have rarely failed. On the couple of previous occasions when a plant did fail I have had a refund without a problem. It is clear that Taylor's, once it has your money (and the plants are not cheap), is not interested in the customer. So my advice is avoid.
Click here for Amazon Home & Garden productswritten by paulgriffiths on 12/05/2022
I received a damaged plant (severed from its roots) and notified the company the next day as per their terms and conditions, but I received no response. I chased them after one month; they explained that they “have used the same box” for “over 40 years” and, therefore, the plant couldn’t have been damaged in transit; therefore, the fault must lie with myself. After I responded, stating that I had followed their terms and conditions, I again received no response. My experience appears consistent with other reviewers, both with a lack of response or if responding, blaming customers with a rude and arrogant tone. Due to this poor customer service and a lack of honouring their terms and conditions, I strongly advise potential customers not to use this company.
Click here for Amazon Home & Garden productswritten by MargaretHubbard on 08/10/2021
Really well packed and great quality plants. Would definitely recommend.
Click here for Amazon Home & Garden productswritten by on 13/08/2021
I bought 2 of Broughton Star. One died with a fortnight and the other just "faded " away slowly. I have never lost a Clematis in 50 years of gardening. Definitely not worth the money stick to buying cheap ones at least they lived. I did write and ask if they could help but NO help given or offered being a pensioner £35 for 2 plants was awful. The only good thing about it was the packaging was good.
Click here for Amazon Home & Garden productswritten by Florist49 on 28/10/2020
Very pleased with my beautiful clematis plants, the packaging of them was excellent, everything about Taylors was 1sr class. Thankyou
Click here for Amazon Home & Garden productswritten by netleyview on 09/08/2020
I purchased a Madame Julia Correvon. It took ages to arrive and 3 weeks later it was dead. I've 4 other varieties in my garden, and, all thriving. Great disappointment.
Click here for Amazon Home & Garden productswritten by michaelpottage on 30/05/2020
Obviously there are delays at this time, but my orders are arriving on the selected dates. Good plants, great service.
Click here for Amazon Home & Garden productswritten by dodomoore on 28/05/2020
I just bought 3 clematis from Taylors. They were delivered yesterday and were really healthy, beautifully packed, 1 was in flower and 1 was budding. All were a decent size and I'm really pleased and would highly recommend Taylors. They were friendly and helpful when I placed the order, even allowing me to add to it. The plants were delivered a day earlier than expected so that was great!
Click here for Amazon Home & Garden productswritten by Frances334 on 01/05/2020
I would like to take this opportunity to thank you personally for such an exemplary service accompanied with the delivery of a product which has hugely surpassed my expectations of quality and value. This is the 1st time we have ordered from you and we are overwhelmed with the quality of service and product in such difficult and uncertain times. I would like to thank you both and your team for putting an immense smile on my sisters face when she received her Clematis Pamela today accompanied with the immense pleasure it gave to my mum when she received the call from her daughter. Undoubtedly we will be recommending you to friends and family as well as personally ordering from you again. As a key worker myself as well as my mum who is 67 years old and still working despite only recently returning to work following a full shoulder replacement, I applaud you and thank you for your unprecedented service and quality and the pleasure you have brought to us as a family today. Thank you.
Click here for Amazon Home & Garden productswritten by SeniorPro on 27/04/2020
Thankyou so much to all at Taylor’s during this very difficult time. I ordered a Clematis for my 84 year old Father, and the Clematis arrived beautifully packed in wonderful shape and now sits proudly in his front garden. He was absolutely delighted. Thankyou so much and we wish you all well
Click here for Amazon Home & Garden productswritten by Rosehill123 on 12/01/2020
Your service and advice is excellent. My clematis came next day, so securely packaged, and in top condition. A very helpful company, with a wonderful catalogue too. I will be passing on your catalogue to some friends, who are replanting their garden.I especially liked the format online, very easy to follow.
Click here for Amazon Home & Garden productswritten by MaggiP on 05/12/2019
I have used Taylor’s Clematis before and was extremely pleased with the plant and service, so here I am again ordering two more, they did not disappoint plants excellent as was the service. What I really like is that in the parcel they pop in their current catalogue, they have clematis everything, but also the catalogue is filled with tips and answers to clematis questions, it is invaluable. I am thinking that I do not need any more clematis, but of course I will purchase more and they will be from Taylor’s. Thank you for an excellent job.
Click here for Amazon Home & Garden productswritten by Litzy386 on 01/11/2019
My mum bought a clematis from you 2 and a half weeks ago. It arrived, looking ok, the day after she had ordered it. She was so pleased, as it was an xmas present for my sister. However, within a week it was on the decline, and within 15 days of its arrival, it had completely wilted and the leaves had turned black... ie it had Clematis wilt. When my mum phoned to advise the company, she was told it was her fault for not watering it! This is absolutely absurd!! My mum is an amazing gardener, and knows how to look after plants of all varieties! Where is your customer service??? How dare you suggest that its her thats done something wrong?? You obviously knew it was diseased, and thats why it was sent out so quickly! My mum is very upset and distressed by your uncaring, unprofessional attitude. Potential buyers beware of this company!!!!
Click here for Amazon Home & Garden productswritten by GlennieMarsh on 11/10/2019
We were absolutely delighted with the service given by Taylors Clematis and for the good quality of the plants. Our Clematis' arrived very quickly and in perfect condition. They were well packed and all ready to plant out. Taylors web page was easy to navigate but we actually placed our order by 'phone after choosing the varieties we wanted. Five stars all round.
Click here for Amazon Home & Garden productswritten by Malpal on 15/09/2019
Happily took delivery of Joe (cartmanii) & Rosalyn (viticella) today. A nice fit looking couple ! Impressed by the magnificent packaging: must have taken you ages. Delivery spot on. I hope Joe & Rosalyn are compatible because they are going to be entwined with each other up the same trellis fence. Many thanks for pleasant and prompt service and good product. I hope I can keep them thriving ! Thank you
Click here for Amazon Home & Garden productswritten by Armando409 on 07/08/2019
Probably the best clematis grower in the country! I've been dealing with Taylors for many years now and follow them around the country at the various RHS flower shows where they are all there winning their gold medals. They have also supplied the Queen (and even the Queen mother when she was alive) I think that people who leave negative reviews on here after saying that the plants were perfectly healthy on arrival are just making themselves look like - non-gardeners. Clematis are a vine, if anything is wrong with them just cut them back and let them re-grow, they have been around for hundreds of years and are thriving. Just don't let them dry out! - if your going away on holiday make sure you have someone to come and water for you, as you will return to dry plants (that will need cutting back). Don't be put off by the couple of bad reviews on here as im sure they have not even purchased them from Taylors - go ahead and enjoy lots of clematis in your gardens. Happy planting!
Click here for Amazon Home & Garden productswritten by on 04/07/2019
We were pleased to have a particular clematis matching one we already have either side of a gate. The plant seemed good, and we planted and watered with care, and it seemed to be Ok. Then we were disappointed to have it suddenly die after 3 months, with no positive response from the company who said we had not watered it enough. Of course we understand the guarantee is only two weeks, but some consideration towards buying another would have smoothed the way! Disappointed,
Click here for Amazon Home & Garden productsWritten on: 07/08/2019
For a perfectly healthy plant to fail after 3 months there has got to have been something wrong in the garden environment, whether they were lacking in water or whether an animal has urinated in that area (or even a mouse may have nibbled the stems at ground level?) or a few vine weevil in the soil in that area who knows?
In any case you cant expect the company to replace it as it has nothing to do with them. Its exactly the same as any other living thing that you buy, you are responsible for it from the point you buy it.
You wouldn't ring a dog breeder up after buying a puppy 3 months previous and say " This puppy has started limping " can you sort it out for me or give me another one - would you?
written by Woodywoodbine28 on 08/06/2019
Ordered three plants arrived half dead leaves have brown spots on all of them planted them up but they are not looking healthy wasted my money would not buy again plants nothing like they look oil catalogue
Click here for Amazon Home & Garden productsWritten on: 07/08/2019
are you sure that you've got the right company ? all the plants that I have had from them have been fantastic ? brown spots on leaves will just be a bit of mildew and does not effect the growth of a plant. Did you email them about it ? - what did they say?
Written on: 09/01/2023
Basically the company doesn't care!
written by on 24/04/2019
Bought 6 plants. Only 4 have survived. One of the dead clematis was dead shortly after planting. Corresponded with the company and sent picture ps only to be given run around about what I should do to revive it. Followed up recently and they won’t send replacement. Dreadful. I have been very understanding. Obviously ship out duff product no wonder it was buy 2 get 1 free. More like buy 2 get another one dead.
Click here for Amazon Home & Garden productsWritten on: 07/08/2019
Hi, Ive been buying plants from taylors clematis almost every month for the past 3 years, and have always been very happy. At no point in this 3 year period have they ever had a Buy 2 get 1 free deal (or any buy anything get anything free deal) they do not cheapen there selves and offer 'deals' like this. There plants are failrly priced across the board and offer £1 per plant discount on orders of 5 or more plants.
I think you have got your wires crossed with companies here and have submitted a negative review of a decent company.
Written on: 08/08/2019
I haven’t got any wires crossed. It’s you who is making things up. No one would buy clematis every month for three years as you say you have given Clematis don’t survive planting in the heat of summer or depths of winter. I think you’re confused with Plastic Lookalike Clematis. I also have at least a dozen email exchanges with this company who did their best to give me the run around. I’m glad you’re happy but don’t assume everyone has had the same experience.
Written on: 08/08/2019
Also looking at the reviews on here looks like I’m far from the only person whose had a duff experience.
Written on: 26/04/2020
Gabrielle1505 is a family member of taylors hence the comments after neg reviews.
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Philip_John's Comment
Written on: 09/01/2023
This sounds like a paid for review!