Very poor customer service

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manypaws's review of Taylors Clematis Nursery - www.taylorsclematis.co.uk

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“Very poor customer service”

Written on: 10/10/2017 by manypaws (1 review written)

I am not a novice gardener. I ordered 5 clematis - and unpacked a soaking wet box which had been left outside my door in the pouring rain - no card through letter box. 1 of the plants (most expensive) was wilting so I was very careful when unpacking and planting, however this plant did not recover and following instructions from a member of Taylors staff I checked the stem and found it did not have any roots attached and was brown all through. I sent the requested photos and was told it had been done when unpacking and planting and the words "perhaps it will grow next year" added, it most certainly was not done when unpacking or planting. In my opinion the firm has got your money and couldn't care less. I wouldn't risk any purchase.

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