Very unprofessional company...

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DepositPhotos - www.depositphotos.com
★★★☆☆
3.1
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Guest's review of DepositPhotos - www.depositphotos.com

“Very unprofessional company...”

★☆☆☆☆

written by on 21/06/2014

I have had two very negative experiences with Depositphotos. First, I fell victim to the same issue that many others have complained about: they set up an auto-renew at the end of every month without making it clear. I had to report them to the Better Business Bureau (where there are PLENTY of other complaints registered!) before they agreed to refund the second month. Secondly, my most recent subscription was supposed to run through June 18th, and most people would assume that means midnight of 6/18. They made my account inactive at around 6:00 p.m. on the 18th. When I complained, they said that they went by exactly what time of day I had started my subscription even though there is no mention of that on their site. The customer service rep I communicated with clearly does not understand the term "customer service." They are a very unprofessional company.

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