Written on: 20/04/2013 by 7587kelly (1 review written)
Well... where to start.....?
Worst service I have EVER known!!!
In brief... VERY BRIEF as my issues were extensive...
1: Their discount code didn't work. Spent ages trying to get it rectified. Was promised the discount would be refunded from the total amount after I paid. How very naive of me to believe this.
2: I am English and live in glasgow and so do not struggle with accents... UNTIL I speak to Snapfish. The are rude, dismissive and dishonest!
3: Upon contacting them to find out where my order was as it was late, I was told that I cancelled my order on the day I made it... NEWS TO ME!
4: After the unexplained cancelling of my order... and the unexplained disappearance of two emails they allege they sent to notify me, they still requested the money from my account 5 days after it was cancelled and the refund allegedly processed!
5: To top it off they tried to fob me off with INVALID BANK TRANSACTION ID'S to 'prove' the imaginary refund was on its way! If I hadn't checked with my bank I would be none the wiser.
I still have no photos and no refund and a HUGE phone bill to add insult to injury.
If you would like either photographs OR your money back when they cancel your order AVOID SNAPFISH AT ALL COSTS!!!
As rated by real users
" No contact from customer service after complaint email. " Read More
" Photo jigsaw product " Read More
" Awful service " Read More
" Brilliant Company " Read More
Written by sarahhart
" Unique vintage finds " Read More