Written on: 20/04/2013 by 7587kelly (1 review written)
Well... where to start.....?
Worst service I have EVER known!!!
In brief... VERY BRIEF as my issues were extensive...
1: Their discount code didn't work. Spent ages trying to get it rectified. Was promised the discount would be refunded from the total amount after I paid. How very naive of me to believe this.
2: I am English and live in glasgow and so do not struggle with accents... UNTIL I speak to Snapfish. The are rude, dismissive and dishonest!
3: Upon contacting them to find out where my order was as it was late, I was told that I cancelled my order on the day I made it... NEWS TO ME!
4: After the unexplained cancelling of my order... and the unexplained disappearance of two emails they allege they sent to notify me, they still requested the money from my account 5 days after it was cancelled and the refund allegedly processed!
5: To top it off they tried to fob me off with INVALID BANK TRANSACTION ID'S to 'prove' the imaginary refund was on its way! If I hadn't checked with my bank I would be none the wiser.
I still have no photos and no refund and a HUGE phone bill to add insult to injury.
If you would like either photographs OR your money back when they cancel your order AVOID SNAPFISH AT ALL COSTS!!!
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Written by sarahhart