Written on: 02/12/2012
I went to order a photo book from bootsphoto.com not realising that it is actually processed by snapfish. I spent 2 weeks putting together a photo book of my daughters first 2 years for my parents for christmas. When I went to buy my photo book the checkout didn't work and kept receiving an error that said nothing more than
"We're sorry-there's been a system error. Click on the button below to return to Snapfish. If you have a moment, please give us feedback on what you were doing when this happened. This will help us solve the problem. Thanks!"
When I called them (on an 0845 number I might add) I was told my order had been processed twice, I was then told no order had been processed. I was then repeatedly asked what the error was, when it didn't state it in the message.
Several e-mails and phone calls later to no avail, no one would help me, I was even told to start my photo book again and then try!!!
The customer service was none exixtent I was completely ignored. Do not order from there. How dissapointing when I thought I was ordering from a reputable company like Boots.
Avoid at all costs!
As rated by real users
"My first photo book from Pixum" Read More
"No words to describe the incom..." Read More
"A totally frustrating experience!" Read More
"Thanks for your Quality photo ..." Read More
"Lulu screws students over on a..." Read More