Written on: 02/12/2012
I went to order a photo book from bootsphoto.com not realising that it is actually processed by snapfish. I spent 2 weeks putting together a photo book of my daughters first 2 years for my parents for christmas. When I went to buy my photo book the checkout didn't work and kept receiving an error that said nothing more than
"We're sorry-there's been a system error. Click on the button below to return to Snapfish. If you have a moment, please give us feedback on what you were doing when this happened. This will help us solve the problem. Thanks!"
When I called them (on an 0845 number I might add) I was told my order had been processed twice, I was then told no order had been processed. I was then repeatedly asked what the error was, when it didn't state it in the message.
Several e-mails and phone calls later to no avail, no one would help me, I was even told to start my photo book again and then try!!!
The customer service was none exixtent I was completely ignored. Do not order from there. How dissapointing when I thought I was ordering from a reputable company like Boots.
Avoid at all costs!
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Written by sarahhart