Written on: 27/10/2012
I ordered a photo book with pictures from my holiday in during the 50% off photo book promotion. I spent hours ensuring that the right photos in the right order and that looked good and professional. The book was received in good time but with so many issues. Firstly the pictures are so dark, admittedly they are dark photos but they have printed considerably darker than on the screen - I would have lightened them myself had I known!
Second the glue holding the book together is coming off already after 2 looks through the book!
Finally and by far most worryingly the first half of my photo book is someone elses's photos! From a family wedding lots of pictures of children etc... Absolutely shocking.
I have written to complain and asked them to inform whoever it is whose photos I have received. I doubt they will. I had a response in a day asking me to send pictures of the issue, a pro forma response to a hopefully not normal problem. I have sent those and am awaiting reply, one thing is for sure though I won't use snapfish again as I can't be sure what happens to my personal photos!
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