Delivered? Delayed? or Lost??

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Mistri's review of SnapFish - www.snapfish.co.uk

★☆☆☆☆

“Delivered? Delayed? or Lost??”

Written on: 24/04/2012 by Mistri (1 review written)

I ordered 10 First Class Stamps and I would write a more detailed review of the product I ordered on the 3/4/12 but i'm still waiting to see them.
I emailed them on 19/4/12 enquiring where my order could be as they are part of a present for a birthday on 27th and received a reply saying:

"We are very sorry to hear that you are still waiting for the stamps order,we been successful in delivering the order on time but unfortunately due to unforeseen reasons your stamps order is still in process and got delayed in production"

Huh???????????? Delivering my order in time???? Yet still in production?????
So I replied 20/4/12 asking when they would be with me as I needed them for the 27th to which they replied 23/4/12:

"we feel your order has been delayed or lost in the Post." which I may add has never happened here.

And now they say they will resubmit my order, lets hope they don't resubmit my payment too!! (which I may add went through in minutes!)

I will be back when/if they arrive with a review more centred on the quality of print.

  • 10 First Class Photo Stamps £10.29 with postage & packing.

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Snapfish_Support's Response to Mistri's Review

Written on: 11/06/2012

Hi Mistri,

Thanks for your review, I presume that your order was resubmitted to you (free of charge, of course) and you have received the order?

Would be very interested to hear if you are happy with your received order. Naturally, if there are any issues outstanding we would very much like to make those right for you. Please share your support ticket number and we will investigate in full.

Regards,

Snapfish Customer Support

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