Photo book - Do not order!!, appaling product

★★☆☆☆
2.0 / 5
25% of users recommend this

raquayle's review of SnapFish - www.snapfish.co.uk

★☆☆☆☆

“Photo book - Do not order!!, appaling product”

Written on: 05/10/2011 by raquayle (1 review written)

Ordered a very expensive photographic book full of photo's from my husbands life as a present for his 60th birthday. Book did arrive on time but was not what i ordered.

Had selected an expensive leather bound book (127 pounds) - came with a plain hard cover

Photo's all correctly displayed on right of double page but when it arrived they were all on left with the right page blank - looked as if the book had been printed upside down.

Customer service only offer was to reprint but she couldn't guarantee that it would arrive on time or even be any different. She (in very poor english) has referred the case for a POSSIBLE refund!

Would score a zero star as one was too much for an expensive, useless item but system would not allow

  • Customised photo book

    Goods purchased & cost

  • On time

    Delivery

  • Quality of website

  • Value For Money

Snapfish_Support's Response to raquayle's Review

Written on: 20/10/2011

Hi Raquayle,

I'm sorry to read you experienced these issues with your photo book order, please can you indicate the order number so that I can investigate further?

We would very much like get a new book to you that you are truely happy with, or at your discretion ensure you are refunded in full for the original order.

Regards,

Jon

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