Fault products delivered & terrible customer service

★★☆☆☆
2.0 / 5
25% of users recommend this

Darwingirl's review of SnapFish - www.snapfish.co.uk

★☆☆☆☆

“Fault products delivered and terrible customer service”

Written on: 22/09/2011 by Darwingirl (1 review written)

Ordered photograph prints and a number of collage mugs intended as gifts. Numerous photographs were cropped badly, ruining the images, and were blurred - despite the fact that I had printed the same photographs perfectly well with another photograph printing service. The mugs were very disappointing. Collage was placed unevenly on the mugs and the overall quality was absolutely terrible. Customer service was appalling and I was unable to get a refund or replacement despite providing clear evidence of the faulty good. A massive waste of time and money. Would never use Snapfish again and would advise others to avoid this company.

  • Photographs and Collage Mugs

    Goods purchased & cost

  • Quality of website

  • Value For Money

Snapfish_Support's Response to Darwingirl's Review

Written on: 13/10/2011

Hi Darwingirl,

Sorry to read your Snapfish order was not to your full satisfaction.

Certainly our passion is for you to receive products of the highest standard, but if the quality is impaired then we will absolutely replace or refund these for you.

Please can you indicate the order number? I will then investigate further and get in contact with you on how to best resolve.

Regards,

Snapfish Support

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