Pixum - www.pixum.co.uk Review | Had to reorder with another company

Had to reorder with another company

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JenJacobs's review of Pixum - www.pixum.co.uk

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“Had to reorder with another company”

Written on: 16/06/2012 by JenJacobs

This is the first time I have used Pixum and I was unhappy with the photos I received and will not use Pixum again. The photos were smaller than the advertised size and the colour of the photos is very dark. I actually questioned if it was my camera that was the problem and considered buying a new camera, luckily I did not as I reordered with another company and the photos are bright and the correct size.

Goods purchased & cost
On time

Delivery

Pixum's Response to JenJacobs's Review

Written on: 25/06/2012

Dear Jen,
I am sorry to hear about your negative experience with us. I would be great if you tell me your order number that we can have a look, to see what exactly went wrong? I hope we can find a solution.
With kind regards
Simon

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Guest's Response to JenJacobs's Review

Written on: 26/06/2012

Dear Simon,
Thanks for your response. My order no was 368KR6515628PW.
Kind regards
Jen

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Pixum's Response to JenJacobs's Review

Written on: 27/06/2012

Dear Jen,

we tried to check up on your order number and on your name, however without any results. We would love to help you. Could you therefore check whether the number is mistaken.

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Guest's Response to JenJacobs's Review

Written on: 03/07/2012

The order number is as I originally stated, as per the order confirmation email I was sent from Pixum; 368KR6515628PW. The order was placed in my full name Jennifer Jacobs.

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Pixum's Response to JenJacobs's Review

Written on: 04/07/2012

Dear Jennifer,
Thanks for your efforts. I let our support have a look on the issue: We now have the order reproduced with altered settings. (The automatised image optimization, DPO, is activated now). Of course we will not charge you anything for the reorder. Please let our support know, in case the reorder is of insufficient quality for you. We will then refund you the order immediately.
Kind regards
Simon

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