WATCH OUT! Incorrect voucher value

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Sistan's review of PhotoBox - www.photobox.co.uk

“WATCH OUT! Incorrect voucher value”

Written on: 20/06/2013 by Sistan (1 review written)

Firstly creating the photo book was very slow. It took a long time between clicking on the picture and the tool bar for editing them to appear. The book creation also froze on me a lot for several minutes at a time and became very fustrating. I also found that the preset photo apatures often zoomed in on the images and consequently I lost the outside edge of the image, I managed to over come this by deleting the apature and just inserting the image directly on to the page.

I had a group on credit voucher valued at £89.05 this was for a 70-Page Lay-Flat Photo Book with the option to remove the logo. When I got to the check out the order added up the following unit prices.

A4 Lay Flat Photobook 26 pages £39.99
Plus your chosen options:
* 44 extra pages £43.56
* Matt laminated cover £2.49
* Remove logo £5.50

bringing the total to £91.54

The sub total was then brought up at £43.56 instead of £2.49 meaning that my voucher was now worth only £47.98 and they were infact charging me for the extra pages to take the total up to 70 pages and not the optional matt laminated cover not included in the voucher description. I then tried to talk on live chat with no look at all wouldn't even load even though there were a couple hours left to chat. I now have to wait for an e-mail before I can order my product which I was hoping to get boxed off tonight.

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Kerryleep's Response to Sistan's Review

Written on: 25/06/2013

We are terribly sorry to hear you did have such an unfortunate experience creating and ordering your book and would very much like to make this up to you. Can you please send your account details to makegood@photobox.com and we will get right back to you and check your order to make sure it is dispatched as quickly as possible.

Kind Regards

The Photobox Team

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