Constant tecnical glitches!

Click here if this is your business
★★★★☆
3.6 / 5
70.5% of users recommend this
Click here if this is your business

Guest's review of PhotoBox - www.photobox.co.uk

“Constant tecnical glitches! ”

Written on: 15/01/2013

I'm very IT competent & was confident using the software. All looking really good but constant tecnical glitches meant that I was unable to save my creation. Kept saying 'oops you don't have enough photos to save etc...' this was after 11 pages of work completed!

Appreciate that these things happen so started from scratch and tried again. Kept prompting for save but didn't happen. Didn't upload all images although said upload complete.

Contacted support and they admitted that yet again they were having tecnical problems and refunded the money...

Still problems 4 weeks later. So disheartening after so many hours careful positioning of each picture, text etc.

PhotoBox get it sorted! or put a message on your website...

Visit photobox.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kerryleep's Comment

Written on: 15/01/2013

I am terribly sorry to hear that you have had trouble creating and saving your book. The process is usually very quick and simple. You do just need to add one image to the first page to save and then you will be able to continue. It is also easier to first upload your images and then continue to the creation. Please do contact our team at makegood@photobox.com and we will send you some more detailed instructions. You can also click on the live chat function you will be able to connect directly with one of our agents who will be able to guide you through the creation process. I do hope you are able to get in touch soon we would really like to help.

Kind Regards

Kerry

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bravo.twozero's Comment

Written on: 26/03/2013

Hi mate, You have to create a album first and upload all your pictures. Once you uploaded the photos then work on your creation. Every time you make a change you are happy with save the progress. If you are IT competent you should know this. I never had any problems with photobox so far (been using them for over a year now)

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
photobox.co.uk