Dreadful, slow & disappointing

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feenee's review of PhotoBox - www.photobox.co.uk

“Dreadful, slow and disappointing”

Written on: 27/09/2012 by feenee (3 reviews written)

Used Photobox whenever there is a Groupon deal.3 or 4 times now. This year I spent 3 weeks, on and off, designing a 50 page photobook. Upgraded paper, slipcase etc. During this time I emailed customer services asking if pictures could be rotated - they can in many other photoprinters. Got an acknowledgement but no reply. Finished the book, checked the spelling, pictures quality and paid. It arrived yesterday with fully 40% (54 ) of the pictures printed with thick bands of different colour running through them. Tried an on-line conversation with customer services but the site crashed. Phoned them and waited 9 minutes for a reply. Was told that the pictures had no uploaded fully. So why did the preview appear fine and there were no warnings?

I asked how I could have told there was a problem- "You need to look for the high resolution copy of each picture. Go into albums, find the picture. Click on it and then again. Wait for it to load and inspect it" For 200 pictures?

So what do we do about the problem? "YOu will have to upload all the pictures again"

Never again.

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Aladabrowska's Response to feenee's Review

Written on: 27/09/2012

Dear Feenee,

I am very sorry to hear of the issues you have experienced with us at Photobox and I would like to thank you for taking the time to tell us about your unfortunate experience with your recent order. We always appreciate comments from our customers so we can serve you better. Our Customer experience team will personally look into the issues you have had with your order.We value our customers greatly so our dedicated customer experience team would like to hear from you with further details. If you can email them at makegood@photobox.com all your details and your order reference number we will look into this for you.We look forward to hearing from you.

Regards

PhotoBox Team

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