Unicom - avoid at all costs!

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★☆☆☆☆
1.4
From 181 reviews
12.0% of users recommend this

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oxford1980's review of Unicom Phone Company

“Unicom - avoid at all costs!”

★☆☆☆☆

written by oxford1980 on 03/10/2011

Took over a premises with an existing Unicom line, quite happily signed a new contract with Unicom. To cut a long story short, my business ceased trading so I contacted them immediately to arrange for the line to be disconnected. They advised me as my business had ceased trading there would be no cancellation fee etc. I asked them on two separate occasions to send me the final bill via the post as I wouldn't have access to the internet for some time. After weeks of waiting, I called them to ask where my final bill was and they told me I owed them £158 which included a huge cancellation fee and I was facing imminent court action. They denied all knowledge of previous phone calls to them. AVOID THEM AT ALL COSTS.

  • Reception

  • Customer Service

  • Reliability

  • Extra Features

  • Value For Money

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Guest's Response to oxford1980's Review

Written on: 10/01/2012

£158 doesn't sound like a "huge cancellation fee". I think you need to get some perspective rather than sullying a company's reputation for the sake of your phone bill.

Rgds, a casual observer.

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Abcdefghi's Response to oxford1980's Review

Written on: 11/01/2012

I don't think his issue was with the cancellation fee, I imagine it was with the advice he was given that there was no cancellation fee, followed by the denial of the previous call and a cancellation fee.

I'm normally doubtful of one-star reviews as every story has two sides, but having worked with ex-unicom employees and heard their horror stories about their time there I'm more inclined to believe this review than I usualy would be.

Regards, a (different) casual observer.

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