written by DamarisKinney87 on 13/07/2017
Started badly, pretended to be from BT, promised there would be no termination penalty due to competition laws encouraging switching. Once BT told me I owed them serious money due to early termination I tried to cancel the Titan contract - misselling, but unable to reach a customer service rep.in time. Once you agree to their badgering sales they arrange the transfer very swiftly it seems to me. Reason for considering the switch - cheaper bills. Reality bills more expensive. Service limited to 9-5 mon-fri (if you can get hold of anyone). No good for a business service. Final insult, when I closed my business they demanded the rest of the 2 year contract as a termination fee. NO UTILITY IN THE UK EXPECTS YOU TO PAY ONCE YOU'VE CLOSED DOWN.
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