Simple Call - www.simplecall.com

Simple Call - www.simplecall.com
★★★★☆
3.9
76.0% of users recommend this
  • Reception

  • Customer Service

  • Reliability

  • Extra Features

  • Value For Money

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Latest Reviews

“Reception is bad”

★☆☆☆☆

written by ueParks1959 on 04/06/2017

Implacable was good, but the last _ months it's gone bad, today it's totally off and I have credit of £15. Th e red cheaper apps out there and much better quality of calls and customer service, There policy or your credit expires very quickly so you lose your money, Rynga does not have this policy. Costs, quality of the service are not good

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“Big Liars.”

★☆☆☆☆

written by O'Neal348 on 26/07/2016

These are fictitious company that lie.One price shown and then you take quite different. After a week you raise the price 200% and don tell anything. I call Bulgaria- land today. Your price show 0.074C You take from my account for 1 min and 20 sec.-0.50cents.This is robbery.I spend 1 hour with man who try to tell me all different rates,,,,,,,,,I want my money back and don't lie any more people! I have pictures from you rate in internet and the phone with i talk in Bulgaria.STOP lie ! My Rating is 00000000 for this company !

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“High call rate ”

★☆☆☆☆

written by Lukas406 on 28/06/2015

They are always increasing their call rate for Bangladesh and some other countries. It was 2c/min for Bangladesh. Now it has raised to 5c/min. Ridiculous!!!! TTAG is taking 2.2c/min. I left simple call for this reason.

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“Paid £10 with PayPal, was given a £0...”

★☆☆☆☆

written by LaurynGarner on 31/08/2014

Paid £10 with PayPal, was given a £0 balance. Please ignore.

Simplecall.com's Comment

Written on: 19/09/2014

Dear valued customer, We are extremly sorry to hear that! We never recieved this type of complaints before! There must be some technical issue. Please provide us yor simplecall a/c id or you can contact with our 24/7 customer support. Our multi-lingual customer service agents are available 24/7 and can
offer you help in Hindi, Urdu, Bangla, Spanish, French or English.

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Simplecall.com's Comment

Written on: 19/09/2014

Dear valued customer, We are extremly sorry to hear that! We never recieved this type of complaints before! There must be some technical issue. Please provide us yor simplecall a/c id or you can contact with our 24/7 customer support. Our multi-lingual customer service agents are available 24/7 and can
offer you help in Hindi, Urdu, Bangla, Spanish, French or English.

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“Helped me to stay in touch with my family!”

★★★★★

written by thSullivan207 on 27/08/2014

On my first official trip abroad, I decided to search for options to cut down costs on international calling. Simplecall offered me the best prices on local and country wide mobile and landline calling options. Helped me to stay in touch with my family no matter what part of the world I travel to! And the reasonable call rates helps me to save a lot of Money

Simplecall.com's Comment

Written on: 19/09/2014

Thank you for being with us.

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“They scam people”

★☆☆☆☆

written by Conwayeo255 on 08/06/2014

I paid my £5.00 international calling credit using pay pal and I received email from pay pal that my payment has been successful but when I checked simplecall account it was showing that my balance is £0.00. I had to call customer service who credited my account which is annoying as I was trying to make an urgent call. Before buying my credit as I'm a new customer I went to www.simplecall.com website and on the first page it asks you which country you want to call and for me it was MALAWI and it showed that it costs 10pence per minute with no hidden charges and with £5.00 I was expecting 50 minutes but I only spoke 21 minutes and my credit was finished. I called customer services and the person I spoke to seems like he was looking at a different website than I was looking at as he told me that on their website it says MALAWI is 18p per minute plus VAT and he cannot refund my money. DONT USE SIMPLE CALL they will just take your money

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“simply good service”

★★★★★

written by Gholam88 on 02/12/2013

simplecall gave me low call rate with great quality. I like it because of their honest billing and transparency. They gave me true minutes with no hidden charge. Hope to get more better facilities in future. Good luck simplecall...adios!

Simplecall.com's Response to Gholam88's Review

Written on: 19/09/2014

Thank You for your feedback . We appreciate.

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“Amazing Service”

★★★★★

written by on 25/11/2013

I tried several service providers but didnt find anything as reliable as simplecall. They stand true to their name, they are making calls simple and affordable. My calls to India are now much cheaper and i save so much of my money

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“Charged me twice, arrogant and rude customer support team.”

★☆☆☆☆

written by Oni131292 on 22/11/2013

I have topped up £10 today once around 12 pm. My account showed no balance but it said that somebody would contact me soon. While I waited 10 minutes nobody called. So I got confused whether the payment has gone through. Therefore I tried paying again as I needed to make an urgent call. It again showed the same message on my account. I tried chatting with a simple call colleague but he was nothing but useless. He spoke to me in a very arrogant manner. He did not want to listen to anything I said and kept interrupting me when I tried to explain. He told me he can update the £20 now or it will take three weeks for him to give me a refund of the extra £10 I did not want to update. When later I asked why it will take three weeks he was giving me some irrelevant answers and later on he told me it will take at least 7 days for him to refund me. He was confusing me very much. I explained to him I am an existing customer and this has never happened before so it is not really my fault that I got charged twice because you failed to update your system. He did not have answer to that question and kept mentioning my history of how many time I used simple call for the past years!

Oni131292's Response to Oni131292's Review

Written on: 27/11/2013

They later on got back to me and refunded me with a £10. They apologised for the previous service and gave me a complimentary credit of £10. Everyone makes mistake, but how many people actually try to make it right?
To summarise, I appreciate what they have done to make things right and they proved that they value their customers with respect and integrity.

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“the Name is Cheating”

★☆☆☆☆

written by zspzsp on 02/11/2013

The name SIMPLE is cheating. The quality of the signal is horrible though i have 100 m speed, very often I was charged though nobody answered my call, very often SIMPLE CALL for days would say that the dialed number was engaged, though the same number would answer if i called using my regular phone. I informed the SIMPLE CALL support, they answered that according to them everything was fine ... that was all the support ...

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“Poor customer service”

★★★☆☆

written by on 19/09/2013

When it works it's a good service, but too many glitches make it undependable. For example, international sms can have an 8hr delay before being delivered. Customer service poor, problems not resolved or responded to in a helpful way.

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“They steal your money! Bad quality calls!”

★☆☆☆☆

written by Swiss111 on 12/09/2013

They offer you cheap rate calls in the beginning and after few days they change the rates to the price as if calling from your mobile direct. In no time your account gets to zero and you realize it is too late. Top up with small vouchers and if they start to take your money don't expect a refund! Just change them or don't even open an account!

Missdaisy81's Response to Swiss111's Review

Written on: 09/10/2013

I had the exact same experience. For the first few days, they take the amount stated from your S.C account, then afterwards, I noticed that they were taking money from both my S.C account and my regular top up. Please do not use this service unless you enjoy throwing your money away!

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“Good enough”

★★★★☆

written by Jocie on 25/08/2013

i am using simplecall for a long and i am stick to it. To be honest the quality of call was a bit down few months back but currently it is very good. Moreover i like simplecall cause i can rely on it. Keep it up...

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“What a waste!!!!!”

★☆☆☆☆

written by azim1980 on 20/08/2013

They were complete liars! The service was ok for a short while!

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“Simply good! I like it.”

★★★★☆

written by on 22/07/2013

Simplicity and trustworthy are the traits that i mostly like about simple call. Using it from last few years and i am stick onto it...Cause i found them reliable. They provide me the great quality call with low rate. I hope in near future simple call may lower the call rate a bit and keep giving us their superior service. Cheers!

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“Great quality international phone calls”

★★★★☆

written by Azam84 on 12/07/2013

SimpleCall provide cheap international calls with great quality. I like their pc dialler from which i can even make call local and international from my computer if mobile was out of charge! There are no hidden or connection charges and they provide 100% true minutes But i would request SimpleCall to low their call rate a bit to make it more convenient for us to use.

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“Good calling service”

★★★★☆

written by on 04/07/2013

SimpleCall is a very good calling service for local and international call. I amusing it from past few years and i am pretty much happy with that. BUT i want simple call to come up with unlimited BANGLADESH call like they provide for India currently.

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“SIMPLY THE BEST”

★★★★★

written by Mustaqk1 on 04/07/2013

This service of International calling & communication is simply the best matches its Rivals overwhelmingly. I am auser for over 7 years and have recommended to all my friends around the globe. Key Features: Simple to register & use Excellent & Friendly Customer service 24/7 Does not lie or Boast about its services. Easy to track & mange your calls, Txts and cost. Simple to top up with the convenience of Emergency credit facility Simple to avoid Roaming charges and say No to your future Roaming charges. Equally competitive & simple for Individual & Business to use. Simple & friendly options to call suits your needs saves cost. Only waits for any one to try.

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“Call quality is great, ”

★★★★★

written by on 03/07/2013

I am using Simple Call for last five years or more. In the mean time I have used some other services as well but the quality and services from SIMPLECALL is unbeatable. to call abroad SIMPLECALL is great. if someone use SimpleCall service definitely recommend to others and I did recommend to number of my friends.

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“Value for money”

★★★★☆

written by Liberator70 on 02/07/2013

I took this service out for my parents who call Pakistan. They found the quality and price very reasonable. I also setup their direct service which has made life easier. Overall its value for money and I would recommend

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