Shell Communications Reviews - www.shellcom.co.uk

Pure Offices, Hatherley Lane, Cheltenham, GL51 6SH
★★★☆☆
3 / 5
50% of users recommend this
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Shell Communications - www.shellcom.co.uk

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Latest Reviews

★★★★★

“Cannot fault Shellcom Staff”

Written on: 25/09/2014 by DarrylDonovan (1 review written)

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Really helpful staff. I have just come back to Shell after I was slammed by another Company. The staff sorted it all for me, and gave me a mobile as part of a comeback deal for nothing. I will not be moving again as they are a lot cheaper then anywhere else, and also always very helpful. Not sure if the negative comments on here are real as I have nothing but thanks to them. Will definitely recommend to others… Read Full Review

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★☆☆☆☆

“DO NOT SIGN UP - AVOID AVOID AVOID”

Written on: 11/08/2014 by Dicksonmw259 (1 review written)

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We signed up in March and really wish we had not. We were promised a lot of products / services which we have still not received. Have been overcharged every month and when we phone we speak to a different member of staff who fob us off / doesn't deal with our account or is suddenly called away and cannot help. You cannot speak to anyone about the overcharging and have been cut off twice. Any recorded delivery post gets sent back as 'adresee unknown' Very suspicious, untrustworthy company. I… Read Full Review

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★★★★★

“Really great people”

Written on: 02/07/2014 by Parkertyres (1 review written)

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I was pointed to this site yesterday by my account manager and I think the last review is rubbish I have had a great service for nearly 4 years. They have never let me down and the only time my bill was higher than the package was on a couple of times but I had used more broadband then usual and I had to call Ireland to speak with family but I know these aren't in my deal but then I pay on time as we'll so I suppose that helps. I can get hold of my account manager morning noon and night so do… Read Full Review

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★☆☆☆☆

“The worst Ever”

Written on: 26/06/2014 by Lorena225 (1 review written)

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This is simply the worst company out there please if you are going to change over to any telecommunications company keep well away. These guys will promise you the world and then give you charges that should be in the fix rate. The bill is always a £100 over we have never ever had the correct bill. Customer service is a joke they will never ever get back to you and always blame you for not giving them the correct information. All we have had with these guys is on going problems so please… Read Full Review

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★☆☆☆☆

“ABSOLUTELY AWFUL COMPANY - STAY AWAY!!!!!!!!!!!”

Written on: 25/06/2014 by Peterf66 (1 review written)

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This company is a complete and utter joke! None of of our bills have ever been at the fixed rate we were promised so basically totally mis-sold the product. Took 5 months to actually get the change over sort of done - and still on going!!!! Lost phone and internet connection for 6 weeks! Customer service is shocking! You get cut off if you dont pay your bills on time! Get charged £15.00 on each bill if you dont pay by direct debit! Call diversion charges get added to your bill even when… Read Full Review

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★★★★★

“Good Company”

Written on: 06/06/2014

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I am writing this after speaking with my account manager. I have been with shellcom for 2 years, and have just renewed for another 2 years. I have landlines, mobiles and broadband with shellcom, and I pay one price for everything. I have my own account manager, and Shellcom bought me out of my past Contracts no problem. I can understand why Christian is slightly annoyed by the last review, as it is certainly not my opinion or how I have found shellcom or Christian when dealing with things… Read Full Review

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★☆☆☆☆

“Absolutely horrendous service”

Written on: 10/04/2014 by Richardsoney327 (1 review written)

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The service of Shell communications is absolutely awful, we were mis-sold this contract!!! We have never had a bill for the fixed amount that was promised by sales team who sold us on the contract, and the MD of the company is not willing to talk and sort out the problem we have. I cannot believe the reviews on this site for this company as their knowledge and ability to sort out problems if awful. Have just received this months bill and about £100 over the fixed amount agreed, how can they… Read Full Review

Effigyblinds's Comment

Written on: 15/04/2014

We absolutely agree with all of the above! We were definately missold, have had constant problems with the Company and never had one bill that is correct! The last bill contained charges fof £155 for a site visit by an engineer that we didn't request. Also they cut all our lines off in January with no prior warning for a debt that we didn't know was owing! We have lodged a complaint with Cisas and are now waiting for the process to take its course. Am so pleased to find another complaint, as we we could not beleive that we were the only ones having troulble with Shellcom. We urge anyone having problems with this Company to contact Ofcom, and maybe if they get enough complaints they'll raise their own investigation into the Company. We've been with them since June 2013 and given them every chance to sort our problems out. If you're thinking of joining Shell Communications - DON'T !!!

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★★★★★

“Excellent service and pricing”

Written on: 19/03/2014 by JBandSons (1 review written)

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I do not agree with the last 2 reviews. I have been with Shell Communications since May 2012. I have never had a problem with their service, both when calling them or the services they provide. I have just agreed another 24 month contract with them and I am happy to write this review. I suppose not everyone can have a good view on companies as you cannot please all of the people all of the time, but mine on Shell is good. I would recommend them to anyone… Read Full Review

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★☆☆☆☆

“Poor customer Service”

Written on: 12/03/2014

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Totally agree with the previous review. If everything works fine and you dont have to call them then there is not a problem. But as soon as you need support or customer service then there are major problems. They never return phone calls and in my honest opinion half the time they either fob you off or lie to you. Wish I had never used them and will be switching as soon as my contract comes to an end… Read Full Review

By Shellcom

Written on: 20/03/2014

Dear Valued Customer,

We are really sorry to hear you are experiencing problems within certain areas of our service, and as you can see from this website we do not have many complaints from thousands of our business customers.

I would like to reassure you, that we aim to resolve all issues within a very quick timescale, especially if you are experiencing problems with a slower broadband connection than normal.

However without further details I am not able to help or resolve the issues. I have also checked within our fault and complaint ticketing system, but cannot find any ticket that may represent your issues.

If you would like to discuss your issues and need an immediate response, you could try our live chat button which can be found on our website. By using this service you can discuss all of your services, and you will get a full record of the answers you have been given straight to your email address after the conversation. This way I am sure, will enable both Companies to record what has been said, and is completely factual and honest in both the information and reply.

We really would like to help you, and we now await you contacting us to be able to ensure you are totally happy with our services.

Warm regards Shellcom Customer Care

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★☆☆☆☆

“Poor customer service and incapable of resolving problems”

Written on: 11/03/2014 by 388Cooper (1 review written)

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This is an honest review of Shell Communications Ltd. They are quite simply terrible at resolving problems. I have experienced over billing on a fixed price contract and they have spent over 3 months investigating this issue. For a very small company there is no reason for it to take so long and they just keep fobbing me off. The over billing is a mistake on their part that they seem unwilling to resolve. There IT support for the broadband is also useless as it takes weeks to get support… Read Full Review

By Shellcom

Written on: 20/03/2014

Dear Valued Customer,

We are really sorry to hear you are experiencing problems within certain areas of our service, and as you can see from this website we do not have many complaints from thousands of our business customers.

I would like to reassure you, that we aim to resolve all issues within a very quick timescale, especially if you are experiencing problems with a slower broadband connection than normal.

However without further details I am not able to help or resolve the issues. I have also checked within our fault and complaint ticketing system, but cannot find any ticket that may represent your issues.

If you would like to discuss your issues and need an immediate response, you could try our live chat button which can be found on our website. By using this service you can discuss all of your services, and you will get a full record of the answers you have been given straight to your email address after the conversation. This way I am sure, will enable both Companies to record what has been said, and is completely factual and honest in both the information and reply.

We really would like to help you, and we now await you contacting us to be able to ensure you are totally happy with our services.

Warm regards Shellcom Customer Care

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★★★★★

“Fantastic Company to Deal with”

Written on: 13/12/2012 by GriffinDesign (1 review written)

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Like the previous review, I spent many months with a terrible Company. Shell offer great rates, fantastic service and a total no hassle experience. I would recommend them to anyone. I pay one price per month for all of my telecom services, so no changes in prices or bills whatsoever. Once again Great Company - Well Done Shell… Read Full Review

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★★★★★

“Cheap with a Great Service”

Written on: 27/06/2012 by TheImageCentre (0 reviews written)

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I have just joined Shellcom after 2 years of being bullied by my old provider. They have great service and my first invoices are extremely cheap. I would recommend to anyone. I only pay £12 for business broadband compared to £29.99 with Unicom and my actually calls and line rentals work out about £30 per month cheaper. This means I am saving over £48 per month. Well done Shell keep it going… Read Full Review

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