Written on: 05/08/2012
My 18 months purgatory is almost over and as things stand the only way I can see that I'll be able to end this contract and change provider is by cancelling the direct debit. Whilst I haven't had any serious telephony problems (although the broadband speed is nothing like they advertise) my monthly bill is all over the place and never what I expected. I've never been able to log onto my online account, and they've never been available by telephone or answered one single email. I'm wondering if they actually have any sort of office staff at all.
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