Uncontactable

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★☆☆☆☆
1.3 / 5
From 181 reviews
6.6% of users recommend this

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Guest's review of Primus Telecommunications

★☆☆☆☆
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“Uncontactable”

Written on: 05/08/2012

My 18 months purgatory is almost over and as things stand the only way I can see that I'll be able to end this contract and change provider is by cancelling the direct debit. Whilst I haven't had any serious telephony problems (although the broadband speed is nothing like they advertise) my monthly bill is all over the place and never what I expected. I've never been able to log onto my online account, and they've never been available by telephone or answered one single email. I'm wondering if they actually have any sort of office staff at all.
Absolute rubbish!!!!!!!!

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Kerriensnoopy's Comment

Written on: 01/09/2012

I would also check the VAT amounts that they are charging. They don't seem to be able to work out what 20% of £8.74 is!!!

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