Astonishingly Poor Customer Service

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Direct Save Telecom www.directsavetelecom.co.uk
★★☆☆☆
1.6
15.0% of users recommend this
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  • Customer Service

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Lacey1947's review of Direct Save Telecom www.directsavetelecom.co.uk

“Astonishingly Poor Customer Service”

★☆☆☆☆

written by Lacey1947 on 11/01/2017

The initial experience of the company was ok - probably similar to other providers if expensive.

Upon leaving to move to another provider I was hit with charges for things I didn't order, exit fees and ultimately a Notice of Court Action despite the fact I was dealing directly with the operations manager who didn't resolve the issue and had no interest in resolving whatsoever.

When I complained again all I received was a very abrupt e-mail and no care at all whether I posted in Trust Pilot or not!

Unbelievable - avoid at all costs!!

  • Customer Service

  • Value For Money

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