DAM Telecommunications Ltd Reviews

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★☆☆☆☆
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DAM Telecommunications Ltd

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Latest Reviews

★☆☆☆☆

“Awful company!”

Written on: 16/05/2014 by Warels1969 (1 review written)

I was with Damtel and then back in January they left me with no service, no phoneline and no internet and no card payment machine!! With no explanation or apology, they lied and told me I had a fault on my line, which was not the truth...they were in a dispute with the company they rent lines from Damtel had not paid there bills!! so all lines were cut..Damtel never told me this I found this out later....After they made me wait at the shop one day for a tech guy to come fix it, which never… Read Full Review

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★☆☆☆☆

“Awful company, there were problems with service...”

Written on: 23/04/2014

Awful company, there were problems with service interruptions which then turned out to be based on them not paying their bills to their own suppliers. First we were told our service was with Opal but they later told us it was with Nine Telecom resulting in 100's if not more customer being cut off with loss of service, we not only lost service but long standing relationships with contractual customers cost us many thousands of pounds… Read Full Review

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Essexgal's Comment

Written on: 15/05/2014

I totally agree with you, Damtel are just plain AWFUL. I also lost service when I was with them....they tell constant lies and the customer service you receive is absolutely appalling!

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Idrs's Comment

Written on: 03/06/2014

This is so interesting. We were a supplier to DamTel of a more minor service. They told a series of lies about why they had not paid us. We finally took us to Small Claims Court . They then refused to pay us although we applied for judgement against them. We found at the time there were 2 other suppliers in the same position.

Interesting to read that finally after not paying a main supplier that their service was cut off.

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★☆☆☆☆

“This company has no morals what so ever”

Written on: 03/04/2014 by gary01268 (1 review written)

I had been with this company for a couple of years with no problems, then about a year ago they advised me to go with a company called chess telecom, with whom they had done sort of deal. after a number of months Damtel then got in contact and stated that Chess was not a good company to deal with, and asked to come back to them. this I did but there seemed to be some major in fighting between the two companies. In January this year another company (Nine Telecom) wrote to say that Damtel was… Read Full Review

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★☆☆☆☆

“ZERO CUSTOMER SERVICE”

Written on: 09/07/2013 by flower5555 (1 review written)

Went with DAM Communications LTD because the sales guy was really nice, prices were good, once contract was signed it was downhill from there. Didn't set direct debit up correctly, didn't give us 5% discount for paying by DD. Then someone phoned up to ask us to let people know they were a good company, when we said no as we a business and do not have time to recommend your company for you, the lady hung up the phone. Manager said she wasn't rude, but has still not sent a copy of the phone… Read Full Review

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Irratecaller's Response to flower5555's Review

Written on: 25/01/2014

I made the mistake of moving back from Chess Telecom to DamTel. Our line has been blocked since 4pm yesterday (Friday) and 18 hours later we still cannot make or receive calls! Without our phoneline we have lost a phenomenal amount of business as the weekend is the busiest for us. DamTel initially told us it is a fault and they are working on it but it's evident the line is blocked/barred and they now I have been trying to call them for the past 12 hours but do not answer the phone. We now have a line that is in limbo. I fear the company might even have gone bust so no idea what will happen with our line. Avoid them like the plague!!!!!!!!!

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Flower5555's reply to Irratecaller's Comment

Written on: 27/01/2014

Go through the telecommunications ombudsman and report it, that's what we doing now then intend to take legal action. I believe they let the companies go bust then open another one.

A bit of advise for you, you are allowed to change providers even if your under contract with another, so maybe switch (although will take 10 days and providing damtel do not cancel the switch like they did us, if they do then contact ofcom and make a complaint).

Also there was no where in our contract or any documents we signed to say we were in a fixed term contract....worth a look to.

Good luck, it drove me insane dealing with this disgusting excuse of a company!!

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Abcstationerysupplies's reply to Irratecaller's Comment

Written on: 02/02/2014

I also use DAMTEL and have done for 4 years. They are definitely not bust - I just checked their Credit Focus score, which is a healthy 60/100. Are you dialling the right number? I use 0207 and if I have a fault I call 0844 (this is an alphanumeric number). I just tested the faults number and a lady answered straight away.

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Flower5555's reply to Abcstationerysupplies's Comment

Written on: 04/02/2014

Abcstationerysupplies's.......couldn't find a website for you online? I am glad I supplied the evidence to the review centre to support what I said so they would post my review back up. This is what reviews are all about, not to be manipulated by the company!

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Danandoli's reply to Flower5555's Comment

Written on: 23/04/2014

I agree, nothing online about this reviewer, I suspect another of Damtel's fake posts to counter all the negative reviews they get.

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Danandoli's reply to Irratecaller's Comment

Written on: 23/04/2014

We are a reseller that bought service from Damtel (foolishly) and they cut us off as well as almost 50 lines for our customers leaving us with no support channel to Damtel other than a pile of lies. Fortunately we only lost a few of our customers although this has amounted to many thousands of pounds on lost revenue. We are now fortunate that we no longer use 'mickey mouse' companies like Damtel who damage business reputations. We are taking them to court for damages.

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Abcstationerysupplies's Response to flower5555's Review

Written on: 02/02/2014

Not sure I would agree with either of these reviews! DAMTEL have always provided me with excellent service, since I moved to them from Chess 4 years ago. I don't understand why a company asking for referrals would be rude - no sense in that at all and I very much doubt it! Also, if any lines have been suspended and you doubt that it is a fault, it is probably the case that you haven't paid your bill!

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Flower5555's reply to Abcstationerysupplies's Comment

Written on: 04/02/2014

Yes we paid our bills, even the bill sent by email that we should never of had for nearly £1000 (not even an invoice), just so they didn't cut us off the next day, yes 24 hours to pay just so we did not lose our phone lines......appalling service!

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Chri33St's reply to Abcstationerysupplies's Comment

Written on: 29/04/2014

Damtel lied to us when our phone got cut off because they were not paying THEIR bills to the wholesaler. We were told for four days there was a fault on the line which was untrue and is still their story. Also still not received our claim form fir loss of service! Thou they are trying to collect money from us and are trying to bully us by threatening court action. Which I think we should go to the ombudsman and maybe take action against them. They will not be this bad with all customers but they have been poor ( if I'm being polite )

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