Terrible service

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BT
★☆☆☆☆
1.2
From 493 reviews
7.0% of users recommend this

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Lorelai133's review of BT

“Terrible service”

★☆☆☆☆

written by Lorelai133 on 12/01/2017

Can only review on customer service as an engineer never attended to install the phone lone/broadband. After receiving a bombardment of reminder messages emails and phone calls to ensure I did not forget my appointment, I booked the afternoon off work to wait for the engineer. Needless to say the engineer never turned up and there was no message/email/phone call to explain. I tried to call the engineer direct whos number I was sent prior who did not reply. I tried to get some answers on online chat that evening with no joy. I called the next day after not receiving a call from them to explain and when they finally found my order they could not give me answers as to what happened. All I was told was that I would have to wait longer for a different provider. Shouldn't be hard to provide a better servive.

  • Reception

  • Customer Service

  • Reliability

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