Written on: 13/08/2014 by KarlaSC622 (1 review written)
When my grandfather passed away two weeks ago, I was in a frantic state of mind trying to reach my family who does not have skype. I entered my email address erroneously and naturally, did not receive confirmation of my payment for the calling cards.
I was furious as I had not realized this was an error on my behalf. Once I did, I explained to them my situation, how it happened and that I needed help.
They were so incredibly kind, understanding and went above and beyond to help me and fix my own mistake.
I don't think people often realize what it means to be on the other end of customer service. It's stressful, it's tiresome, and it's a lot of work. So when someone is able to put all that aside and still go that extra mile to help a client -- that merits appreciation.
Thanks again for everything guys!
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