OneSimCard - www.onesimcard.com Reviews

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★★★★☆
4.2 / 5
86% of users recommend this
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★☆☆☆☆

“THIS IS A SCAM!”

Written on: 12/08/2013 by DMR252 (1 review written)

Bottom line upfront: DON'T USE THIS PRODUCT!!! We were going to be traveling through Europe and I bought this SIM Card online, from OneSimCard.com, before we left because it claimed to work in every country that we were traveling to, but it didn't work in any of them. When I contacted the tech support, they gave me the "that's weird" explanation. Then, when I got back to the US and called to ask for a refund, I was told that it is not their policy to issue refunds for "technical issues" and… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 21/07/2013 by bklynb (1 review written)

This company is the WORST - there are much better services out there. They make it seem like their fees are minimal and they gloat over the fact that Rick Steves thinks they're legit. What's more is that you'll receive a notification 10-months in informing you that you'll forfeit your balance if you don't continually recharge your account with their absurd minimum of $25 per recharge. So even if you have $24.99 in your account, the only way to keep that balance is to give them an additional $25… Read Full Review

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★★★☆☆

“Hidden charges”

Written on: 19/07/2013 by lyczak (1 review written)

Got my Onesimcard today and installed it in my phone. While I am not going to Europe for a month yet I of course wanted to make sure the card worked and all my questions on usage would be answered before we left the US. I followed all the instructions to the letter. OH - did not know US number issued AFTER activation is only good 30 days! Now I have to pay another $3.99 to keep the US number for our trip. DECEPTION! Mybe the instructions somewhere should have cautioned to not activate until… Read Full Review

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Bklynb's Response to lyczak's Review

Written on: 21/07/2013

Complete deception. This company is the WORST - there are much better services out there. They make it seem like their fees are minimal and they gloat over the fact that [name removed] thinks they're legit. Get ready for this, too ... you'll receive a notification 10-months in informing you that you'll forfeit your balance if you don't continually recharge your account with their absurd minimum of $25 per recharge. So even if you have $24.99 in your account, the only way to keep that balance is to give them an additional $25 every 10-months. This is pathetic.

Plus, their actual service in Europe is horrible. There's hidden fees and the signals are weak. Just buy a simcard once you land in Europe or whatever your destination of choice might be ... you'll avoid the sneaky fees of OneSimCard and you'll actually get a local number, not one from Estonia.

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★★★★☆

“OneSimCard, China”

Written on: 13/07/2013

We ordered a OneSimCard and phone package in preparation for our trip to China. The SIM card and the phone were delivered promptly to our mid-west US home. There were some initial challenges setting up the phone, the printed instructions were very limited and confusing. However, the customer service department was very helpful and walked us through the set up procedure, even calling us back at home to insure that the set-up was successful. The phone and the SIM card worked as they were… Read Full Review

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★★★★☆

“One SimCard, in China”

Written on: 12/07/2013 by teom (1 review written)

We were scheduled to travel in China and needed an international capable phone. We purchased an unlocked phone and international SIM card from One SimCard. The phone and the SIM card were promptly delivered to our home in the Midwestern US. Because we were unfamiliar with this particular phone system we experienced a little difficulty initially setting up the phone. The One SimCard help desk was most helpful, including returning our calls and walking us through the set up process. With the help… Read Full Review

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★★★★★

“Great service and so easy to use”

Written on: 06/07/2013

I have used this service for the first time this year after reading an article in an airline magazine. It appeared to me because I travel a few times a year but always to different countries and I was sick of having to buy new SIM cards for each country. The service has been really good once you get used to it! Tha website is very helpful and easy to use. Recharging is traight forward and the VoIP app is also a useful addition. The ability to buy additional numbers has helped keep the cost… Read Full Review

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★★★★☆

“Easy to use”

Written on: 17/06/2013

Great phone to carry around because you can get a 1-866 number to receive calls free of charge to your friends. Special codes allow you to text only for 0.15 cents per text from foreign countries. You don't have to call your calling plan and guess how much they would be charging for international calls and texting!!!!… Read Full Review

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★★★★★

“Easy and fast”

Written on: 12/06/2013 by padv (1 review written)

I was able to get the OneSim card easily and quickly. It works well as a 2nd phone that I use when I can't get good hotel internet access for Skype or when I'm not in Wi-Fi range. The rates are great and keeps me from getting large AT&T bills when roaming. The US PEN also let's my family reach me. I would recommend this to anyone who is cost conscious and needs a reliable method for communicating when outside the US… Read Full Review

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★★★★★

“One Sim Card the best!”

Written on: 03/06/2013 by asjacobs (1 review written)

Easy, great customer device and quick dilivery. The web site is easy to navigate and set up the card. Reasonably priced… Read Full Review

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★★★★☆

“Just what I was looking for!!”

Written on: 27/05/2013 by Deneese12 (1 review written)

This is what you need if you are traveling abroad and you need to get in contact with people back in the states. The sim card works and the rates are reasonable. If you need a phone to use internationally, you can get it from them too!!… Read Full Review

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★★★★☆

“OneSimCard Review”

Written on: 23/05/2013

Easy to enroll and the prices seem good. I haven't used it overseas yet, but the test here went smoothly… Read Full Review

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★★★☆☆

“As long as you know how it works”

Written on: 14/05/2013

There was no way to test it from the US given the way that Verizon works, but it worked just fine with my i-phone when I arrived in England and then Lebanon. So in a way I felt lucky. Just know that it is an Estonian number and other folks are paying a lot to call it unless you set up a PEN for that country. That PEN can result in monthly charge. Many countries, particularly in middle east don't have a PEN option. Still, it gives one consistent number at reasonable cost. Not for everyone, but… Read Full Review

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★☆☆☆☆

“utter garbage”

Written on: 13/04/2013 by sim-traveler (1 review written)

If it sounds too good to be true, then it is. 1) non-transparent charges. money being eaten away for no reason. no way to check where money went from. 2) horrible set-up instructions and manuals. 3) horrible website that was probably designed in 1998 4) no iphone app 3) doesn't work in some places advertised as working. in Japan, never managed to send or receive calls or SMS… Read Full Review

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Onesimcard's Response to sim-traveler's Review

Written on: 30/04/2013

We have thousands of customers using our service in Japan without any problems. If you would like us to look up your account to see why texting wasn't working for you, then you will need to contact us at www.onesimcard.com/contact.php.

Our charges are completely transparent and listed online. Money does not "disappear" unless you are making calls, sending texts or using data. There are no connection fees, maintenance fees or other hidden charges of any kind.

Dialing is the same as with any other phone when abroad: 00 or + followed by the country code and phone number. For example, to call our customer service number in Boston you dial 00 1 617 313 8888.

Thank you,
OneSimCard

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★★★☆☆

“possibly the worst customer service EVER”

Written on: 23/03/2013

in theory the service is great but i experienced a lot of calls (over 20 in a day in more than one country) that were dropped after 10 seconds The unprofessionalism and the rudeness of the customer service department was unbelievable I was also unable to top off my card on line due to a exp date change on my CC and it was impossible to correct - Customer service is open from 9-5 Eastern time on weekdays and they just don't reply to messages or email messages Just terrible… Read Full Review

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Onesimcard's Comment

Written on: 30/04/2013

Live customer service is available 24/7 and you can update your credit card info at any time by logging in to your account at onesimcard.com.

When you are in an area with a poor cell signal, there is always the possibility of a dropped call just like with your regular mobile service provider in your home country. You can always submit details of your call issues online at www.onesimcard.com/contact.php and customer support will investigate and reply accordingly.

Thank you,
OneSimCard

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★★★★★

“Onesimcard just works”

Written on: 20/03/2013

Onesimcard service is the least expensive international mobile roaming service I could find. I tried other providers, like ekit or maxroam, worldsim. They all cost more and do not work as reliable as onesim. Data is very affordable now with new internet data packages. Good responsive customer service. Great user interface - easy to navigate, get calling records, activate discounts,etc. No tricks. Strongly recommend… Read Full Review

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★☆☆☆☆

“customer service horrible - dropped calls”

Written on: 08/01/2013 by wdchuck1 (1 review written)

Worked well for a few days in Israel and then in Spain dropped calls after 10 second duration. Customer service is miserable - no toll-free number - 15 minute wait for customer service and then they told me that the dropped calls were my fault Bye. Bye… Read Full Review

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Onesimcard's Response to wdchuck1's Review

Written on: 30/04/2013

Of course a dropped call is not "your fault", is is the fault of having a poor cell signal where you were located at the time. This can happen with any mobile service provider including your regular wireless company you use at home.

Thank you,
OneSimCard

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★★★★☆

“Best Value ”

Written on: 04/12/2012 by peressin (1 review written)

I have been using OneSimCard for several years and consider it a good value and a very customer service oriented company. I travel to Europe several times a year and have been able to easily conduct business in the USA from Europe using the OneSimCard. I highly recommend using them… Read Full Review

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★★★★★

“painless travel and home phone”

Written on: 16/11/2012 by noah777 (1 review written)

Really the best travel phone service ever. (Have used Sprint and T-Mobile) Rapid shipment of phones, always what I ordered. Once I needed some service on a phone I messed up and they took it back and corrected the problem at no cost. The price is really good and I can use the phones while traveling and at home also. I add PeanutsLD and anyone can reach me anywhere. Why would yo use any other service ? … Read Full Review

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★★★★☆

“Great service for roaming”

Written on: 15/11/2012

hello-using onesimcard.com as referred by a fellow aviator friend. we spend a lot of time on the road abroad and need to be in touch with various people (local and international) and be reachable as well. got the new international phone with no dial back function - basically dial and wait to be connected without doing anything else. works well and easy to use. would not mind getting a better ring tone on those phones, but you can use the sim card on iphone or other if you want. would recommend… Read Full Review

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★★★★★

“Savings are great wheerever I go campared to my...”

Written on: 13/11/2012

Savings are great wheerever I go campared to my cellphone carrier. The only problem is you need an unlocked phone… Read Full Review

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