Written on: 20/07/2012
I am not stupid.
I tried to fill out the form to buy a "International PLUS Roaming SIM card and with PEN so I people ringing me in Australia dial me up as if I'm still in Australia. So wherever I am they can contact me on just ONE number. That is it's main attraction to me.
Suggestions ( knocked back by OneSimCard);
I tried several times to guess what number you wanted me to enter in the "Phone no. boxes". Did you want my International No. , for Australia:- +61 3 etc., or. (03) local number; Or just my local number????
You don't say what format or number you require.
Same for mobile/cell phone number. Also do you include a '+' , and do you leave a space between the numbers or not. I filled it out only by trial and error. That gets aggravating; having to re-enter data.
Try having a little '?Question' button beside ambiguous boxes for input. Then if the customer is in any doubt what is required they press/click on the button to get a pop up window with instructions.
It took me abt. 15 minutes of trial and error until I got through this part.
If you may want to change your PIN, it's hidden away somewhere. It should be right out in front looking at you. It's an important function, is it not?
I was very unhappy with the attitude of the Phillipino customer service blokes on the out-sourced Help?Support?Desk??
It took me ages to successfully/ finally get to buy a card.
The fact that IPhone 4S customers need the " Micro-SIM" card should be very prominent. Try looking at other better sites and they gave a logical flow chart chart and steps to take from top to bottom in logical order.
Advice should be given about ordering a Internationsl SIM card very early, to avoid the high freight cost.
Why can't you have branch offices in Australia, etc??
To top it all off when I try to suggest the above the Phillipino man says "They are not interested!!!" and gives me the flick!!!!
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