Vetsure Pet Insurance Reviews - www.vetsure.com

★★★★★
4.7 / 5
61
95% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Latest Reviews

★★★★★

“Fantastic insurance company! ”

Written on: 17/04/2015 by GillianBe (1 review written)

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Our 6 yr old dog had to have a lump removed from her hind leg, she received excellent care and we had no problems with the insurance company! They were fantastic and dealt with it smoothly and efficiently! Only one document that the vet filled out and we were able to direct bill so only had the excess to pay. They communicated with us throughout and were really helpful when we had questions. We were really happy with them! … Read Full Review

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★★★★★

“Stressful 1st year ”

Written on: 20/03/2015

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Luna is 14 months old now but we have had a stressful first year, 4 x-rays, 1 hospital admission and a few bouts of loose stools. We have made at least 4 claims to VetSure and every time we have been dealt with speed, compassion and no quibble, prefect as far as I'm concerned. Defiantly recommend VetSure… Read Full Review

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★★★★☆

“Worth a try.”

Written on: 17/03/2015 by RuthHBruce (1 review written)

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I had to make my first ever pet insurance claim. I was a little confused as if I had to pay up front but I think that was down to member of staff at my vets who was not use to dealing with claims. Quick call to Vetsure soon sorted out my worries. I was pleased with communication with Vetsure. I know insurance is costly but was I glad I had it when my boy had his freak accident especially as it was early on a Sunday morning!!… Read Full Review

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★★★★★

“One of the best decisions I have made”

Written on: 16/03/2015 by Dachsah0lic (1 review written)

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When I bought my lurcher at 6 months old one of the first things I did after a health check was to take out insurance with Vetsure. My vet advised me to let her have a season before spaying her which I did. 6 weeks later before the planned surgery she developed a pyometra and needed urgent surgery. My vet is a Vetsure vet so they filled in a claim form for me which I signed and they sent off for me. An email confirmed that the claim had been received and I was able to focus on getting my girl… Read Full Review

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★★★★★

“Excellent service”

Written on: 16/03/2015 by Karen2612 (2 reviews written)

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I recently had to claim for my dogs illness. It was so straightforward, I just paid the excess and the rest of the invoice was settled direct with my vets. I have complete peace of mind knowing I am not going to get hit with any large vet bills. Yes, the payments are more than other pet insurance companies, but in my opinion it is well worth it, excellent service from all the people I had to contact at vetsure and they do really care about your pets!… Read Full Review

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★★★★★

“Thank God for insurance!!”

Written on: 02/03/2015 by dmGordon73 (1 review written)

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My cat Alfie was knocked down on a Sunday, my vets were amazing and were so kind not only to Alfie but also to us. Thank God for our insurance as with his operation and all the care he received the cost was over £2700. Although the insurance didn't cover all of it, the main bulk was covered and there was no hassle. Make a phone call, get a claim form, give it to the vets, payment made. Thanks so much… Read Full Review

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★★★★☆

“Straight forward and easy process”

Written on: 23/02/2015 by juliafish (1 review written)

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The process for making a claim for the treatment of my dog Barley's injury was straight forward. Fill out a form, give it to my vet to complete their part and they sent it off. Vetsure paid the money direct into my account with no questions asked. Very easy and payment was made within a few weeks. My only suggestion for improvement would be to have an online form which I could email to the vet to complete and forward on. Also my vet didn't tell me at the time of treatment that if I was… Read Full Review

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★★★★★

“Insurance Claim review”

Written on: 21/02/2015 by Jaycee56 (1 review written)

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My cat Teddy had an accident on 23rd December and needed an operation on 24th December, the insurance claim was really straightforward and easy and I'm really glad that i choose Vetsure as my insurance company, Teddy is completely better now I'm glad to say. I would recommend versure to anyone looking for an insurance company for their pet. Kind Regards  … Read Full Review

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★★★★☆

“ Very quick turnaround ”

Written on: 21/02/2015 by ClaireDF (1 review written)

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My dog PRUDENCE recently had surgery on her foot. The claim was settled directly with the vet by vetsure so I didn't have to worry about it, and was settled quickly with no fuss. The policy premiums are not the cheapest, but you get what you pay for!… Read Full Review

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★★★★★

“Best pet insurance ”

Written on: 18/02/2015 by Lizliz2 (1 review written)

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This insurance are the best insurance have made a few clams and nothing been a problem. I would only ever recommend this insurance… Read Full Review

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★★★★★

“Very helpful and responsive”

Written on: 23/01/2015 by 455Burton (1 review written)

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Our dog was referred for a complex spinal operation. Vetsure were very helpful, easy to get hold of and made the whole process run smoothly which we appreciated a lot given the circumstances. thank you… Read Full Review

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★★★★★

“Valued Pet Insurance for my Dog”

Written on: 21/01/2015 by RussellGibbons324 (1 review written)

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In the summer of 2014, after loosing one of our beloved pet Springer Spaniels we decided to get a new Puppy. Really happy with our new family member we went about getting a good highly regarded Insurance for the puppy. We opted for Vetsure, this Company came highly recommended by our chjosen vet so we went ahead. we had never before had a need for Insurance so this was a new idea for us. Our pup was 8 weeks old when we collected him, and as Springer's are, "full on". One afternoon our dog… Read Full Review

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★★★★★

“Good care and concern”

Written on: 17/01/2015

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VetSure have always been very caring when i have phoned with questions about cover relating to me pet. Unfortunately I have had to claim a few times due to a poorly dog and they have always been there at the end of the phone. I have found them very easy to deal with - taking the stress away from financial issues at i time when i have been worried about my pet. They have always kept my up to date with where they are dealing with my claim and when they have been settled it direct with my vets… Read Full Review

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★★★★★

“Fantastic no quibble service”

Written on: 17/01/2015 by joyceholmes995 (1 review written)

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My dog had some distressing breathing problems which our vet was concerned about. Our vet decided to carry out a range of diagnostic and blood tests. In the end she was given a full and clean bill of health. As she is a young puppy I was concerned that Vetsure would quibble about paying out as we had only paid in a couple of monthly premiums. My fears were totally unfounded and Vetsure settled the claim direct with my vet without any hassle whatsoever. Completely satisfied with the excellent… Read Full Review

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★★★★★

“Worth every penny!”

Written on: 16/01/2015

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Our 15 month old kitten decided to have an adventure in November and disappeared for nearly 9 distressing days, returning with a fractured shoulder needed an expensive operation and a couple of aftercare visits including fitting a "cone of shame" and looking decidedly thinner, Vetsure were wonderful, filled in the form, they did the rest, kept me informed of the progress of the form and paid out promptly. As I have two kittens, cover is not Cheap, but my experience of this claim means that I… Read Full Review

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★★★★★

“hassle free great service”

Written on: 16/01/2015 by JonesyP (1 review written)

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Our little kitten has been under frequent vets observation almost since we had him and it still continuous 4months later. our vet clinic Heath Lodge I can't thanks enough and Vetsure have been great too. No problems with claims. Our vet have been dealing with it and we had to pay excess only. It's more expensive insurance then with some other companies,but totally worth it… Read Full Review

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★★★★★

“Excellent Service, No Negatives”

Written on: 16/01/2015 by Midna14 (1 review written)

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As my vet is an appointed representative of Vetsure it was as simple as printing and signing a form as everything else was done by the vet! Cant recommend it enough! Excellent service as it means you can concentrate on looking after your pet and not be worrying about what numbers to call or what information you need to remember. The monthly direct debit happens without even thinking about it and the financial security this gives is only realised when the worst happens and your pet is… Read Full Review

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★★★★★

“PROFESSIONAL AND EFFICIENT SERVICE”

Written on: 16/01/2015 by lewisr04 (1 review written)

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Normally insurance claims fill me with dread at the prospect of endless bickering over how the insurance company can manage to pay out as little as possible, not so with vetsure. My claims have been dealt with in a professional and efficient manner making me feel like a valued customer… Read Full Review

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★★★★☆

“No stress about payment”

Written on: 15/01/2015 by leasmine (1 review written)

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Recently my 12yr old dog Sasha had to go in to have a operation which was to remove a cancerous growth. I sent a pre authorisation form off to vetsure who then phoned me to say that we was covered for the operation. It was a relieve and the only worry we had was that she would pull through. Luckly everything went well and she is back to her old self. Vesure paid the vets directed so I did not have the worry of finding the money upfront. Thank you vetsure… Read Full Review

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★★★★★

“Barney's close call.”

Written on: 15/01/2015 by carolboon (1 review written)

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My puppy Barney was examined when he received his vaccinations and was totally fine. He was a lively, active puppy who enjoyed his ecersise. My vet at the time told me about vetsure and explained the benefits. One of which was the fact that they paid the vet direct. I have had animals all my life and never had one that needed any extended treatment. So I didn't think I would need it for anything serious. A few months after joining Barney went off his food and was being sick. After visiting… Read Full Review

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