Vetsure Pet Insurance Reviews - www.vetsure.com

★★★★★
4.7 / 5
177
95% of users recommend this
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  • Value For Money

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Latest Reviews

★★★★☆

“Very efficient set up”

Written on: 22/05/2016 by Beau260116 (1 review written)

As a first time dog owner I spent a great deal of time trawling the internet for the best pet insurance. Kennel club looked great but their pressure sales tactics and high premiums put me off. I kept coming back to Vetsure. They are not the cheapest by a long way but I think they are the best all round performer. My Vet practice also endorsed them. My pet touch wood is very well so haven't used the insurance yet, but the set up was seamless… Read Full Review

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★★★★★

“Robbie can walk!”

Written on: 20/05/2016 by Kodyx225 (1 review written)

If it wasn't for the fantastic support we've had from Vetsure we wouldn't have a dog at all - never mind one that can walk! We can only say we are so grateful that we are insured with you and thank you for all you do. Although our vet claims directly from you, we're always kept up-to-date with what's going on so never have any nasty money surprises… Read Full Review

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★★★★☆

“I took out insurance for my cat. Vetsure was...”

Written on: 20/05/2016 by NyasiaMcFarland324 (1 review written)

I took out insurance for my cat. Vetsure was recommended by my vet. I found the staff very help full and very thorough when setting up my insurance… Read Full Review

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★★★★★

“Just the ticket”

Written on: 19/05/2016 by Jovanny96 (1 review written)

I felt we needed a policy that provides accident cover and liability for our greyhound, and Vetsure were happy to provide just that, no frills! I had a problem paying on line, and the Vetsure team phoned me back to take payment… Read Full Review

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★★★★★

“Prince”

Written on: 19/05/2016 by Crowley307 (1 review written)

We recently adopted a rescue dog and I did a long trawl through the various insurance options. Vetsure came out best from the perspective of cover offered, value for money and customer service. The couple of times I rang to clarify points they were extremely helpful. I haven't yet had to make a claim, but based on my experience with the application process and previous reviews I am hopeful it will go as smoothly as applying for the insurance in the first place… Read Full Review

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★★★★☆

“A mixed experience”

Written on: 19/05/2016 by AntoineHickey149 (1 review written)

My positive experiences have been kind email support when I had to cancel vetsure policy for one dog after her sudden death. And my claims during her illness were paid without quibble, though too slowly. Much less good was the final large payment being delayed by a ludicrous admin mistake in vetsure office, so only a very small part of the claim was paid at first and I had to keep pursuing it. I am now really unsatisfied that due to our local vets no longer being a vetsure practise I will… Read Full Review

The_Vetsure_Team's Comment

Written on: 26/05/2016

Thank you for taking the time to provide us with your feedback, we are always looking for ways to improve our service and take all feedback seriously.

Firstly, we are so sorry to hear about the sudden passing of one of your dogs. Pets are family and our thoughts are with you at this sad time.

We are able to offer a £20 discount on our policy excess when a pet is treated at a Vetsure-accredited clinic because of our close partnership with our trusted network - but bear in mind that we only charge the excess once per unrelated condition being claimed for. We actually align our pricing with our network of vets so we can charge a much more accurate and sustainable premium to pet owners. That said, we apologise for any inconvenience and dissatisfaction this has caused you at a difficult time. We are constantly growing our network of vets and one day hope a Vetsure-accredited vet will be accessible to every pet owner across the UK.

Thank you for taking the time to comment. If you are happy to do so, could you please email your details to us so that we can contact you about your review, look into the problems you have had with the admin error you highlighted and see if there is any further assistance we can provide.

The Vetsure Team

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★★★★★

“Laddie the schnauzer”

Written on: 19/05/2016 by PierceColeman (1 review written)

I haven't made a claim yet so can't comment on that, but my experience so far with Vetsure has been very good. Both people I spoke to were very helpful and friendly on the phone when I took out the policy, and patient with my silly questions! The policy details are clearly explained and the cover seems very good. Recommended by our vet and works direct with them so the claims process should be nice and easy. We switched from More Than who were cheaper to start with but then hiked the premium… Read Full Review

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★★★★★

“Rolo Insurance ”

Written on: 18/05/2016 by ROLOSARAH (1 review written)

Vetsure has fantastic Customer Service, Adviser took me through all the insurances I could have with all the added extras in great detail. She was very patient with me, I was unsure of the kind of insurance I needed. After taking me through the insurances facts and amounts the lady's computer crashed, so we had to go through everything again even though this happened the lady was still helpful and kind and took the time to talk to me as an individual. I felt extremely valued as a new… Read Full Review

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★★★★★

“Dudley among 9 Others”

Written on: 18/05/2016 by wbHayes399 (1 review written)

I have another one of my cats with Vetsure. I picked up a leaflet the last time I was in as my other Insurance company for the rest of my pack is becoming quite expensive. Touch wood my cats have never been in for anything serious and I would prefer to keep it that way. However having Insurance means that you have piece of mind if anything does happen. If your vet advertises a pet insurance then it should be a good one - I also researched them when I got home online and found that what they… Read Full Review

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★★★★★

“Kacey”

Written on: 18/05/2016 by mygsd (1 review written)

Recommended by my vet for my GSD Puppy. After comparing elements with the provider I had used for my previous two GSD's I chose vetsure. Fortunately I have not had to make a claim but I did find the customer service representative very helpful when I contacted them to initiate the insurance cover for my pup… Read Full Review

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★★★★★

“Poppy's saviour (and mine)”

Written on: 17/05/2016 by CraftMaggie (1 review written)

I took out Vetsure inurance after picking up a leaflet at my vet, I thought if my vet recommended then it must be good, (I didn't shop around looking for cheaper, in my experience you get what you pay for and an Insurnace company is only as good as how they deal with claims)never thinking that I would need to use it. As far as I am concerned insurance is something you take out and hope you never need. When Poppy needed blood testes, x rays, scans, it was a relief to know that I had Insurance… Read Full Review

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★★★★☆

“Excellent customer relations.”

Written on: 17/05/2016 by CarolandRod (1 review written)

I have been pleased with the level of customer service since Day One. The staff are friendly and very helpful. In the case of my pet, he was brought home as a puppy and unfortunately had to have a lot of treatment - quite unexpectedly. Claims were very forthcoming and I was never made to feel uneasy about making them. This was particularly helpful as life was stressful enough as it was. Thankfully, my puppy was responsive to treatment. The administration - dealing with paperwork - is better… Read Full Review

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★★★★★

“cookie”

Written on: 17/05/2016

Only recently started insuring with them they were friendly and helpful… Read Full Review

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★★★★☆

“Meg will always be looked after”

Written on: 17/05/2016 by Megthepup (1 review written)

I have only just taken out the insurance with Vetsure, Meg's previous insurer has doubled the monthly premiums. I picked up a leaflet from our vet and that in itself is a good recommendation as our vets genuinely care about our pets. Application for the insurance was very straight forward a short time after taking a look at the Vetsure website Meg was again fully covered. I thankfully have not had the need to make a claim but I am confident that if I need to it will be simple as our vets can… Read Full Review

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★★★★★

“Poppy”

Written on: 17/05/2016 by Richardjoyce (1 review written)

Fantastic and easy to use website made insuring poppy very easy, having the peace of mind Poppy is protected is not something I can put a price on a d safe in the knowledge they can deal with the vet directly is another weight off my mind… Read Full Review

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★★★★★

“Spud”

Written on: 23/04/2016 by JadynParks (1 review written)

Spud had a popped kneecap from a bad landing and was in a lot of pain, but I needn't worry about the cover as vet sure were superb. The vet did a direct claim and everything was dealt with for me. Superb service… Read Full Review

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★★★★★

“Thank you”

Written on: 23/04/2016 by KailynHowe376 (1 review written)

Our Chocolate Labrador Winston recently has some tummy problems armed for by Alpha Pets brilliantly supported and underpinned by Vetsure.Thank you both. Can't recommend them both enough!… Read Full Review

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★★★★★

“Dog Injury Claim”

Written on: 21/04/2016 by Cameronlv291 (1 review written)

The claim was dealt with in conjunction with our vet as well as Vetsure, it was dealt with quickly, and communication between all parties was clear & efficient… Read Full Review

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★★★★★

“Kei johnson”

Written on: 21/04/2016 by Astrid176 (1 review written)

My dog had an accident and I had no problem firstly getting a claim form and secondly filling it out. All pretty straight forward. Then claiming was so easy. Only had to take form to my vet and they handled everything from there. Made my live so much easier. Could just concentrate on my dog and not having to worry about anything. Very grateful for a prompt and wonderful service… Read Full Review

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★★★★★

“Mooi”

Written on: 20/04/2016 by Jaquelinej338 (1 review written)

Moon had an accident that required out of hours vet treatment until he could be transferred to out vets. Her required four lots of surgery and several weeks stay and numerous check ups. Vetsure repaid me the fees I had paid to the out of hours vets with in a few weeks, not bad as it was the Christmas/New Year period. As for the treatment at our vets, Vetsure paid them direct. The paperwork was very easy to complete, 2 pages if I remember correctly and Moois details were already completed. … Read Full Review

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