Vetsure Pet Insurance Reviews - www.vetsure.com

2nd Floor Titan Court, 3 Bishop Square, Hatfield, AL10 9NA
★★★★★
4.6 / 5
109
94% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Latest Reviews

★★☆☆☆

“Great customer service”

Written on: 12/02/2016 by gtKeller259 (1 review written)

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easy to set up policy, great value for cover offered, helpful and knowledgeable staff… Read Full Review

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★★★★★

“Perfect service and great value ”

Written on: 10/02/2016 by AlexHerd (1 review written)

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Moved over to this insurer on recommendation by my vet and I am so glad I did! Shortly after I moved, literally days after the cooling off days ran out, my poor cat took ill and lost his battle. At this sad time Vetsure were excellent and took the stress out of the situation by communicating directly with the vet and covering the costs of everything I expected. They have also been fantastic with my pug Toby and our new Persian kitten. Renewal is easy and I've always had professional, caring… Read Full Review

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★★★★★

“Great company”

Written on: 10/02/2016 by Lu1988 (1 review written)

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I have used vetsure for years. I love the service they provide. I work in a vets and I was recommended vetsure by a colleague and i have not been disappointed. I deal with a lot of insurance companies through work and I can honestly say vetsure has been pretty much hassle free. They pay the claims out on time and are very helpful with any queries. I would not insure Porscha with anyone else… Read Full Review

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★★★★★

“This was my first experience buying pet insurance, the...”

Written on: 10/02/2016 by Isaiah173 (1 review written)

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This was my first experience buying pet insurance, the vet sure website was easy to use and staff were happy and quick to assist with any phone quiries when needed. The packages are good value and seem to include a lot more than others. Vet sure are also linked to my local vets making any contact between the two easy… Read Full Review

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★★★★★

“Good, efficient service”

Written on: 10/02/2016

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Very good telephone service, I didn't feel pressured into taking out extras that I didn't want. The lady I spoke to was very friendly and an obvious animal lover. She explained exactly what the cover entailed. I also liked the fact that the vet will deal with vet sure direct which makes life much easier. Also I was given a discount off the original quote which wAs very welcome. I also talked to friends who are with vet sure and they made my mind up in taking out policy as they were very… Read Full Review

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★★★★★

“Hassle free settment of claim”

Written on: 10/02/2016 by PompomBurgess (1 review written)

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Having only ever claimed once before with another insurer, my expectations were low when I needed to claim for my cat Pom-Pom's kidney operation. I was so surprised with the whole process between my vet and Vetsure. I filled in a form and that was it sorted, my claim was settled directly with the vet, completely hassle free. Thank you Vetsure :-)… Read Full Review

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★★★★★

“Friendly staff”

Written on: 10/02/2016 by YamiandCheshire (1 review written)

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As I'm new in the UK and back in Spain we don't do pet insurances, I was advised by my veterinary to get one for both my cat and kitten. I found the staff really friendly and willing to answers all my questions. It was a pretty easy transaction and I think it's great value for money too. Thank you… Read Full Review

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★★★★★

“Easy To Arrange”

Written on: 10/02/2016 by joshwallace (1 review written)

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While trawling the market place for a new policy for our Border Terrier I tried several sites. None was as thorough or a pleasant to deal with as Vetsure The staff were very courteous. The price and level of cover on offer was in line with my expectations… Read Full Review

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★★★★★

“Amazing cover benefits for cost.”

Written on: 05/02/2016 by Youngsa407 (1 review written)

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Each year I get my renewal invite from Vetsure and of course it would be wrong to not look around at the competitive market. I can easily say that Vetsure offer a fantastic product with benefits that out way competitors. We have both our dog and cat insured with Vetsure and although have never had to make a claim (thank goodness), I am so pleased with the service and would highly recommend them. The customer service is fantastic and the best thing is that should I have to need their help they… Read Full Review

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★★★★★

“1st class Insurance”

Written on: 24/01/2016 by Dotty100 (1 review written)

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Found Vetsure to be very efficient and helpful friendly staff. Would recommend to all pet owners. Very good service… Read Full Review

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★★★★★

“satisfied customer”

Written on: 23/01/2016 by mellz81 (1 review written)

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I took out pet insurance for my puppy, staff were very friendly & helpful.I was really pleased with the policy I was given & the monthly cost. Overall excellent service ☺ Mellz81… Read Full Review

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★★★★★

“Very happy”

Written on: 23/01/2016 by Hayleyparr44 (1 review written)

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I haven't made a claim yet but very easy to set up the policy. Helpful and friendly advisors would recommend… Read Full Review

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★★★★☆

“Very helpful with prompt response to emails. ”

Written on: 23/01/2016 by O'Rourkeen432 (1 review written)

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I moved from another Insurer and found the staff I spoke to extremely helpful and friendly,I had a problem trying to start the policy online due to some site maintenance but Recieved a phone call that day when they realised I was trying to start a policy. The only problem I had was trying to login to my policy online as my user name and password wasn't on the confirmation email but it was on the documents that came through the post… Read Full Review

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★★★★★

“Very friendly and helpful staff?”

Written on: 22/01/2016 by Barney05 (1 review written)

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Very helpful lady on the phone. Went through all aspects of the cover for our 8 week old border collie and helped us choose the right cover for us… Read Full Review

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★★★★★

“Great Product”

Written on: 21/01/2016 by marshalsea17 (1 review written)

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This was easy to set up and recommended by my vet. It is comforting to know that they will pay the vet directly and that there will be no delay in treatment while the vet and insurance company haggle over what is needed and what they are willing to pay for. marshalsea17… Read Full Review

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★★★★★

“Recommended by local vet”

Written on: 21/01/2016 by Ragdoll15 (1 review written)

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When I booked my new kitten in at my local vets they recommended Vesture. I found the application process very easy online and was pleased with the cost of the insurance - though I hope not to call on their services too often!… Read Full Review

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★★★★★

“Excellent company great value for money”

Written on: 21/01/2016 by sawilson (1 review written)

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Had my cat with Vetsure and decided to add my dog to them also as previous Insurer had upped my premium. Vetsure came in with a very competitive price, answered my questions and found a policy to suit my needs. Very helpful and friendly company to deal with and no long wait on the phone for my call to be answered. Would highly recommend to anyone… Read Full Review

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★☆☆☆☆

“Cut off after being on hold.”

Written on: 26/12/2015 by cheryl60 (1 review written)

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I phoned to add my new kitten to my policy and phoned a good quarter of an hour before the closure time - my call was then put in a waiting system telling me someone would take my call shortly. No one did answer,because at exactly 5pm my call was cut off with no explanation. To be honest if I had not already had a policy for my other kitten I would have just gone to another company. I have never had this happen before with other companies and,although it was a freephone number, it left me… Read Full Review

Vetsure's Response to cheryl60's Review

Written on: 20/01/2016

Thank you for taking the time to provide us with your feedback, we are always looking for ways to improve our service and take all feedback seriously.

We are sorry that your service experience was not a positive one, and certainly not to the high standard that we strive to provide for all of our customers. We would like to assure you that under no circumstances would we intentionally cut off any of our calls and that our opening hours are from 8am-7pm weekdays so phone lines are covered well past the 5pm time that you mention in your posting.

If you are happy to do so, please could you email us with your name and telephone number used when you made contact with us - we can then fully investigate what has gone wrong. Either way, we hope you will accept our sincerest apologies that your experience was not as we would have intended.

The Vetsure Team

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★★★★★

“Rescued cat unknown age”

Written on: 25/12/2015 by 67Grant (1 review written)

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Recommended by my vet and always had pet insurance so decided not to go with pet plan as I know there would be clauses due to unknown origin, age, and questions limiting my cover so decided to shop around. Vet sure very helpful and understanding. No barrier questions didn't seem to concerned when I said unsure if age due to rescue and vet suggested I use the age of 8 yrs old. No issue that cat had a leg amputated previously no knowledge of when or why. Vet sure were unfazed by this and so… Read Full Review

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★★★★☆

“What a fantastic experience”

Written on: 23/12/2015 by Boofle (1 review written)

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To actually be able to speak to someone on the phone, that was both friendly and helpful was in itself a bonus. My dog was even singing to the television in the background and we were laughing! Many thanks vetsure would recommend you with no hesitation to people. … Read Full Review

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