Vetsure Pet Insurance Reviews - www.vetsure.com

2nd Floor Titan Court, 3 Bishop Square, Hatfield, AL10 9NA
★★★★★
4.8 / 5
316
97% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Latest Reviews

★★★★★

“First Class for Pets”

Written on: 14/01/2017 by Cullen483 (1 review written)

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I have recently insured my dog with Vetsure, and I was impressed by how easy it was to complete online. I also found people to be helpfull when I telephoned with a query, and answered all my questions without any trouble. I have had no need to make any claims ( thankfully ), but I am sure it would be completed without any problems. I would like there to be more of your own vet practices,as there is not one near me. Due to this I will have to pay an extra £20 on top of my excess, for claiming… Read Full Review

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★★★★☆

“Competitive and Hassle Free”

Written on: 13/01/2017 by aacox (1 review written)

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Received a 5 week free voucher when we had our puppy vaccinated at our local Vets, looked at their cover etc on line, seemed in-line with other quotes I got, but the added advantage is that any claims will be directly dealt with, so no hassle! The Customer Service was superb, very knowledgeable and pleasant to talk to. Early days yet, but all-in-all seems like a very good deal… Read Full Review

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★★★★★

“Insurance for a new puppy - Luna ”

Written on: 12/01/2017 by NewPuppyLuna (1 review written)

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Came recommended by our vet & all aspects of setting up the policy has been straight forward x… Read Full Review

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★★★★☆

“So far so good”

Written on: 11/01/2017 by Angie.and.Wilfred (1 review written)

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Only just signed up for this insurance, got 5 weeks free through a puppy plan via my vets. Decided to get a quote and remain on the plan. Customer service was good, telephonist was knowledgeable and friendly and rang me back when requested.like the fact that if you claim, they pay directly to the vet appeals to me. I do think however if Id have shopped around, I would have found a better price. Seems rather expensive… Read Full Review

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★★★★★

“Amazing customer service ”

Written on: 11/01/2017 by eeCahill99 (1 review written)

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Shadow my dog is my life so I needed to make sure I was making them right decisions on taking out the cover, the lady I spoke to was amazing with everything and reassured me I was making the right decision thank you… Read Full Review

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★★★★★

“Great customer service”

Written on: 11/01/2017 by JoolsKirkbyinAshfield (1 review written)

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Already had 2 of my cats registered with VetSure - and needed to add the third. The lady I spoke to was fantastic, made everything really easy for me, and she clearly loves her job and animals. Furthermore, she was able to recommend a local vet to me following me moving from near London to near Nottingham. And, the team also sent me a "moving in" card and some Feliway - so to me - this shows how much they value their customers, and put our pets first… Read Full Review

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★★★★★

“New puppy insured with Vetsure”

Written on: 11/01/2017

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The premium is based on veterinary charges in our location - this is sensible and fair. People living in country areas are perhaps less likely to make claims anyway, and costs in large towns are far more expensive. We hope we will not need to make a claim, so cannot comment on the efficiency in that part of the contract… Read Full Review

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★★★★★

“Calico”

Written on: 11/01/2017 by ALarusHartleyCalico (1 review written)

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got a free 5 weeks insurance through my vet plan and was very happy with the service provided so decided to continue. It's early days but so far so good… Read Full Review

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★★★★☆

“Clear quotations”

Written on: 11/01/2017 by lucymeardon (1 review written)

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I moved to vetsure from my previous insurer The kennel club due to the increase in premiums I suffered for my 3 year old Golden Retriever. I contacted them regarding any possible exclusions and was happy with the response. I have not had to claim yet but so far so good… Read Full Review

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★★★★☆

“New customer”

Written on: 11/01/2017 by TheDogWhisperer (1 review written)

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Having searched several different companies for pet insurance I found Vetsure to offer the best cover at a reasonable premium. Not claimed for anything - hopefully won't have to, but the service so far has been good… Read Full Review

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★★★★★

“genuinely interested!”

Written on: 11/01/2017 by EmmaDuffy (1 review written)

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So impressed as I phoned on Christmas eve to start our new puppy's policy. The people I spoke to seemed genuinely interested in our new puppy and took time to answer all my questions thoroughly (even though I am sure they would rather have been at home wrapping presents). When I called back to confirm, I had a different but equally friendly and interested lady who said they had just been talking about me!! Made me feel good and gave that lovely small business feel to the whole thing!… Read Full Review

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★★★★★

“value for money”

Written on: 09/01/2017 by gelertbennett (1 review written)

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I have my dog insured with Vetsure since he was a puppy, to date I have had to claim twice and have found it to be hassle free, I pay the excess and my vet claims the rest direct from vetsure which is always less hassle, I pay my insurance premium monthly which takes the worry of finding large amounts, there are various levels of insurance depending on how much cover you want to have, which allows for budgeting, phones calls are answered quickly and questions dealt with competently, overall I… Read Full Review

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★★★★★

“Dog's Day”

Written on: 09/01/2017 by steviematthews (1 review written)

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We have used various Pet Insurances since 1992, but only with our last dog have we used Vetsure, as the Company was not operational previously. We are EXTREMELY DELIGHTED with the EXCELLENT SERVICE, not only in respect of the ease in which claims are managed via the Company and veterinary practice and the amazingly swift payments and reimbursements, as appropriate, but also for receipt of 'personal messages' regarding our dog and interesting news updates. Vetsure seem to operate so as to make… Read Full Review

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★★★★☆

“Thanks to all the staff at Bideford Witten Lodge on...”

Written on: 09/01/2017 by Frankn1963 (1 review written)

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Thanks to all the staff at Bideford Witten Lodge on the treatment of Charlie, his treatment has put a new life in him.The operation was good and he recovered quickly… Read Full Review

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★★★★★

“tess treatment”

Written on: 07/01/2017 by wjLee459 (1 review written)

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tess treatment by vet was exemplory she has recovered very well and is back to her lovely self i have no hesitation in recommending the practice we go to… Read Full Review

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★★★★★

“Ash Larnach”

Written on: 06/01/2017 by AshLarnach (1 review written)

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Very good from start to finish, extremely helpful on telephone and reassuring. Talked through step by step what would happen… Read Full Review

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★★★★★

“Honest transparent insurance that do all they promise!”

Written on: 06/01/2017 by KatyAlston (1 review written)

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By insuring with Vetsure, our vets were able to deal directly with the insurer. All I had to do was sign the form and look after our poorly English Bulldog, lots of cuddles and no worries about vets bills. The excellent communication between Vetsure and myself consisted of ongoing updates via email. Totally hassle free… Read Full Review

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★★★★★

“Reuben's Mishaps and illnesses”

Written on: 05/01/2017 by epiglotis (1 review written)

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My border terrier has had a constant stream of illnesses and mishaps over the last two years. He also has a life long condition. Each time he has had treatment I have submitted a claim form which has been dealt with and paid out immediately, no hassle, no stressful queries or questions. The claim forms are easy to download and print and quick and easy to complete. Vetsure have made this part of my pet's illnesses bearable leaving me confident to seek treatment and able to focus on my pets… Read Full Review

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★★★★★

“Missie Very Poorly with Nasty Tummy Bug”

Written on: 05/01/2017 by shivvy71 (1 review written)

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Missie our little puppy was very ill with a tummy bug and couldn't keep anything down. We took her to the vets and they made her comfortable and after a few days she was back to her normal self. The whole process was made much simpler knowing that I had Vetsure insurance and that I would only need to pay my excess as the Vets Practice recommended us Vetsure. Thank you Vetsure for making what was a stressful and worrying few days much easier. Missie Ivings… Read Full Review

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★★★★★

“Fudge and her new knee”

Written on: 05/01/2017

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I would just like to say how pleased I have been with Vetsure , my Labrador tore her cruciate ligament and had her operation at the end of last October. Vetsure paid all of the vet bills and for Her to have hydrotherapy which she is just about to start up again with no questions asked I would definitely recommend Vetsure to family and friends… Read Full Review

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