Vetsure Pet Insurance Reviews - www.vetsure.com

2nd Floor Titan Court, 3 Bishop Square, Hatfield, AL10 9NA
★★★★★
4.8 / 5
370
97% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
? Ask our helpful community of experts about this product or company
Vetsure Pet Insurance - www.vetsure.com - Ask a question now

Media Gallery for Vetsure Pet Insurance - www.vetsure.com

Vetsure Pet Insurance - www.vetsure.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Very good customer service ”

Written on: 23/04/2017 by dana87 (1 review written)

Visit www.vetsure.com

Very happy with the service I have received so far, very polite and attentive staff. Called me back straight away and were really helpful. Very impressed!… Read Full Review

Report this review
★★★★★

“very satisfied customer”

Written on: 22/04/2017 by Lunah1964 (1 review written)

Visit www.vetsure.com

Hassle free insurance especially when you are more worried about your pet than anything else. The vets dealt with the paper work, I signed the form paid the excess and that was it. Vetsure confirmed the claim was settled and have kept in touch to enquire if my pet was recovering well. … Read Full Review

Report this review
★★★★★

“A good policy, and it came highly recommended.”

Written on: 21/04/2017 by StevenShaw (1 review written)

Visit www.vetsure.com

I took great care in selecting a policy for my dog Harley. Having spoken to a number of friends and my vet, I was amazed at how many times Vetsure were recommended. When I contacted Vetsure everything was dealt with very professionally and explained fully. Both the company and my vet assured me that if I need to make a claim payments are dealt with quickly, but as I have not yet needed to make a claim I don't know how quickly. The hints and tips that I have received have told me some things… Read Full Review

Report this review
★★★★★

“Fabulous service, super responsive ”

Written on: 21/04/2017 by PeytonGilbert491 (1 review written)

Visit www.vetsure.com

Once again my accident prone cat had to see the vets, and Vetsure were fantastic as ever. They make the whole process super simple, great communication, and take the stress out of claiming. I cannot recommend highly enough. I wish my car insurance company were this good!… Read Full Review

Report this review
★★★★☆

“Happy at last !”

Written on: 20/04/2017 by Rosiegemmadaisy (1 review written)

Visit www.vetsure.com

My first encounter with Vet sure was not good but their system has been revised and I am now happy with their service.The Vet recommended Vet sure to me and at first I wasn't sure about their reactions to my claim. However I have had a sincere apology for what went wrong and the situation was resolved with politeness. I shall remain with this company for the forseeable future for I feel my cat is in good hands… Read Full Review

Report this review
★★★★★

“Absolutely brilliant service”

Written on: 20/04/2017 by Savanna381 (1 review written)

Visit www.vetsure.com

I have had both my cats insured with Vetsure now for 4 years and cannot praise them highly enough. Rupert, the older cat has had two traffice accidents and broken his jaw on both occasions. Vetsure have communicated promptly with me, and our vet, during Rupert's treatment and reimbursed my vetinerary surgeon promptly. When I have spoken to Vetsure on the phone they were so kind and helpful. Additionally, I receive periodic emails from them with excellent advice and tips. I can cannot… Read Full Review

Report this review
★★★★★

“Piece of mind ”

Written on: 20/04/2017 by Isabeln221 (1 review written)

Visit www.vetsure.com

Flexible pet insurance, have a little or a lot paid directly to your vet… Read Full Review

Report this review
★★★★★

“Friendly and efficient ”

Written on: 19/04/2017 by LavinaB (1 review written)

Visit www.vetsure.com

I made my first claim with Vetsure recently when my adored shih tzu Smudge had to have a GA for a minor procedure. The process was very easy and straightforward from the start. I spoke with a representative from your company to ask how the process works and she couldn't have been more delightful, I was very impressed. Along with the vets administration system with the claims all I had to do was fill out my name and address details and sign the former and that was it, job done. Would highly… Read Full Review

Report this review
★★★★★

“So far so good ”

Written on: 19/04/2017 by JamieDeGiorgio (1 review written)

Visit www.vetsure.com

Really happy customer so far. Very helpful over the phone and explained everything to me to ensure that I got the correct cover for my cat, Belle. Speedy emails as well… Read Full Review

Report this review
★★★★☆

“Easy to get treatment when needed”

Written on: 19/04/2017 by Beebesm1960 (1 review written)

Visit www.vetsure.com

When you are already upset your pet is ill, its very easy to get the help you need. No fuss book with vet as normal tell them you are covered and the rest is done pretty automatically. No long winded forms or claim backs… Read Full Review

Report this review
★★★★★

“Excellent”

Written on: 15/04/2017 by 137Kinney (1 review written)

Visit www.vetsure.com

The advise that was given was excellent took time to explain things didn't rush me had a lot of knowledge as this was the first time I had a pet thank you… Read Full Review

Report this review
★★★★★

“Excellent Customer Service”

Written on: 14/04/2017 by KEM45 (1 review written)

Visit www.vetsure.com

The service I received when I contacted Vetsure was excellent. The lady I spoke to was very pleasant and explained the policy cover thoroughly and in a way I understood easily. She explained the few things that would not be covered which I thought was great because usually it's not until you have bought an insurance policy that you find this out. There was a problem with the sort code of my bank which meant that my direct debit payment was rejected but somebody called me and sorted it out… Read Full Review

Report this review
★★★★★

“Comforting knowing I have cover from Vetsure ”

Written on: 13/04/2017 by Sazikinz (1 review written)

Visit www.vetsure.com

Brilliant company. Great levels of cover, very clear policies and no hidden elements. Very friendly staff who fill you with confidence. I've insured all of my pets with Vetsure and have recommended to family and friends too! Hopefully I'll never need to claim, but if I do I know I have the comfort of Vetsure to help me and my furbabies through!… Read Full Review

Report this review
★★★★★

“Bluie”

Written on: 12/04/2017 by PaulMarkwick (1 review written)

Visit www.vetsure.com

Happy to report all going well with my new policy! Hopefully wont need it but pleased to have my dog insured with a company that will work with my local vets!… Read Full Review

Report this review
★★★★★

“Very impressed”

Written on: 12/04/2017 by JackBarr (1 review written)

Visit www.vetsure.com

I found about Vetsure whilst registering my puppy with the local veterinary practice. I was impressed that the vets deal direct with Vetsure in the event of a claim and considered this to be a positive and credible thing. I took out the most comprehensive policy and was impressed at the transparency and level of cover it provided. The registration process was very simple and effective. Thankfully I haven't had cause to make a claim yet and long may that last but at this stage I would… Read Full Review

Report this review
★★★★★

“Very friendly”

Written on: 12/04/2017 by FreyaAmy (1 review written)

Visit www.vetsure.com

I have not had to make claim yet ( I hope I don't have to) but when I signed up for insurance it was very easy. The team were fast to answer the phone and answered all my questions. I have adopted Freya as a rescue cat so had some difficult questions but the person I spoke to was very patient. They have a good price and good communication once you have purchased… Read Full Review

Report this review
★★★★★

“Easy to Register”

Written on: 12/04/2017 by Maya_Lee (1 review written)

Visit www.vetsure.com

Simple to register. Well set-out options… Read Full Review

Report this review
★★★★★

“Fantastic support, thank you”

Written on: 03/04/2017 by Marshafm (1 review written)

Visit www.vetsure.com

Dear Vetsure Team, I wanted say a huge thank you to everyone at Vetsure for facilitating our recent claim.As Charlie is a rescue dog, I thought it would be prudent to take out a good policy in case of the unforeseen happening.I'm glad I did. He has recently been through some difficult treatment for a degenerative eye condition which was very uncomfortable for him and extremely worrying for me. Vetsure dealt with my vets and the eye specialist efficiently and promptly, removing additional worry… Read Full Review

Report this review
★★★★★

“fast respense”

Written on: 28/03/2017 by judd7 (1 review written)

Visit www.vetsure.com

Fast response times and payments, also made easy by being able to do a direct claim through the vets… Read Full Review

Report this review
★★★★★

“Very good service”

Written on: 25/03/2017 by NancyBurgess75 (1 review written)

Visit www.vetsure.com

My cat Alfie has had a few bladder problems over the past year and has had to stay at the vets twice and I was very pleased with the service provided by vetsure they were very quick and everything was easy to sort out. Alfie is now doing fine and back to good health. Vetsure were in contact with the vets so once I had handed over my claim form vetsure and the vets done the rest and just emailed me with up dates. I would recommend that anyone with a pet to get pet insurance with… Read Full Review

Report this review
overview
www.vetsure.com