Vetsure Pet Insurance Reviews - www.vetsure.com

2nd Floor Titan Court, 3 Bishop Square, Hatfield, AL10 9NA
★★★★★
4.8 / 5
516
97% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Latest Reviews

★★★★★

“New Rescue Dog ”

Written on: 18/09/2017 by Kaiya1974 (1 review written)

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Staff were very helpful in arranging cover for my new rescue dog all sorted quickly and efficiently… Read Full Review

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★★★★★

“Very easy to arrange cover, would recommend to anyone....”

Written on: 15/09/2017 by TiaFranklin (1 review written)

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Very easy to arrange cover, would recommend to anyone. Havent had to claim yet… Read Full Review

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★★★★★

“Welcoming”

Written on: 14/09/2017 by Cancerian02 (1 review written)

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I have not been with VetSure for long, so not really had much to do with them yet, but I must say, when I first contacted them, I spoke to a lady who had the kindest and welcoming voice. She explained everything to me and made me feel that I had made the right decision to insure my beautiful kitten with them. The price of the cover could have been slightly cheaper, although the cover was what I was looking for… Read Full Review

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★★★★☆

“Paddy paws is safe”

Written on: 13/09/2017 by Carter1964 (1 review written)

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Hi Vetsure is very easy to use - when you are worried about your fur baby it is great just to be able to go straight to your vet and know vetsure will deal with everything. The only downside is premiums increasing even if you havent claimed - and no multi pet discount… Read Full Review

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★★★★★

“Excellent Service For Active Pups”

Written on: 12/09/2017 by BjornandPalmersHouse (1 review written)

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Recommended to us by our local vet after we got our first puppy. We now have both of our dogs registered with Vetsure and the peace of mind it has offered has been fantastic, especially as we have two very active breeds. The price for the level of coverage we needed was excellent and we have recommended Vetsure to a number of first-time pet owners… Read Full Review

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★★★★★

“Pet Insurance”

Written on: 11/09/2017 by ELVISWYATT (1 review written)

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Great value for money. The vet has been super kind and caring to my new kitten. He always has the time to answer any questions that we have. They are open early and late, so need to take time out of work. I have not experienced any long waiting times. They are very knowledgeable and I feel safe knowing that I have a great vets just around the corner should anything happen to my little bundle!… Read Full Review

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★★★★★

“Good quote and no problems setting up.Not claimed...”

Written on: 11/09/2017 by AaravNeville (1 review written)

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I have a cat insurance. Kitten just over year old so no problems yet so not had to claim yet. Good price and so far very helpful company… Read Full Review

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★★★★★

“Excellent insurance company for Toby”

Written on: 10/09/2017 by Cramp23 (1 review written)

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Having had a bad experience with pet insurance, I cannot say how wonderful Vetsure are, shame there are not 11 stars as they would certainly qualify for them. Also being told about them at the local vets gave me confidence that they were good. My first dealings with them obtaining a quote the lady who dealt with me was very helpful and understanding. I will certainly be recommending Vetsure to friends and family… Read Full Review

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★★★★★

“Snowflake”

Written on: 10/09/2017 by Cobbyr295 (1 review written)

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Great value for money. I feel at ease knowing if anything should happen my pet is covered by a company approved by my vets… Read Full Review

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★★★★★

“Simple explanation of policies on offer!”

Written on: 10/09/2017 by Lopez345 (1 review written)

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After insuring my cat with Vetsure, i didnt hesitate to contact them when i got my new kitten. Policies on offer are explained in an easy to understand way and i love the fact that i only need to pay one excess fee per condition and not each policy year!! Fantastic !! Would recommend to all!… Read Full Review

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★★★★★

“Dobby's Vetsure insurance experience ”

Written on: 09/09/2017 by Dobby11 (1 review written)

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Excellent customer service, very friendly and helpful staff. The lady that dealt with me was brilliant. She explained how everything worked as well as all the options I had. Was especially lovely that Vetsure came across as really genuinely interested in the pet(s) that were being insured. Call back service was superb in order to remind me and confirm if I was still happy with everything and/or I wanted to change anything. No hard push sale came across and didn't feel rushed unlike with other… Read Full Review

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★★★★★

“Very efficient service”

Written on: 09/09/2017 by Efenton (1 review written)

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Really pleased with the process.it was what it should have been… Read Full Review

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★★★★☆

“Caggie and storm”

Written on: 09/09/2017 by Emmkatz (1 review written)

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I insured my cat caggie last year as the quote given was the best. I reinsured her recently along with my new kitten storm. Got a discount for multi pets. Staff were friendly, helpful and clearly animal lovers. Would certainly recommend this service… Read Full Review

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★★★★★

“Great customer service ”

Written on: 09/09/2017 by BlossomsMum (1 review written)

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I have just taken a new policy out for my new cat Blossom (I already have a policy for my two other cats). The lady was lovely and helpful and helped me figure out the best excess for myself and the monthly payments for both policies. It took a few phone calls but I can't fault the service. I qualified for the multi-pet discount which is always a bonus too. I've never had a problem with Vetsure and the service is top quality. If I need to make a claim I know my vet practice will accept a direct… Read Full Review

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★★★★★

“Completely satisfied with the service!!”

Written on: 09/09/2017 by AimeeBall (1 review written)

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Vetsure have been so patient when taking my calls and answering all of my questions. The price of insuring two kittens is absolutely fantastic!! I am totally satisfied with their service!!! I thought the cost would be much more because my kittens are young but the lady I spoke to on the phone was very informative and she explained everything thoroughly!… Read Full Review

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★★★★☆

“Multi pet discount ”

Written on: 08/09/2017 by GemmaCausebrook (1 review written)

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I got two new kittens so needed to add them to my older two insurance - my current insurance was almost as much with two cats as I pay for all 4 of mine with vetsure with the same benefits. Multi pet discount was a definite selling point!… Read Full Review

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★★★★★

“Easy to use”

Written on: 08/09/2017 by OrenandArchie (1 review written)

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Vetsure has been very easy to use and set up for my kittens Oren and Archie . It was recommended by my vet. The customer service team were really helpful and the policy was easy to set up and clear with pricing. Would highly recommend. Thank You … Read Full Review

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★★★★★

“Customer satisfaction guaranteed!”

Written on: 08/09/2017 by Petersonom176 (1 review written)

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We were recommended Vetsure for our new puppy by our vets. Neither of us have ever used them before and we were a little hesitant as we didn't know what to expect in relation to their service. Although we have not made a claim & hope we don't have to, when calling to make the application the lady who took the call was fab and so thorough that we had no questions at the end of the call. We love the fact that our puppy is covered for anything & for her entire lifetime & think it's amazing that… Read Full Review

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★★★★★

“Absolutely Marvellous Service”

Written on: 08/09/2017 by dearangel (1 review written)

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I have claimed twice and had the most fantastic service both times. I cannot praise Vetsure highly enough. Thank you so much… Read Full Review

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★★★★★

“Very helpful”

Written on: 08/09/2017 by Tiagandvond (1 review written)

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A very friendly voice on the phone. Gave me all the information i needed to make up my mind . A very reasonable price for my two kittens . Would definately recommend this company .i got this through the vets that i attend . It gives me piece of mind to know that if anything happens i wont be faced with a big bill… Read Full Review

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