Vetsure Pet Insurance Reviews - www.vetsure.com

★★★★★
4.7 / 5
71
94% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Latest Reviews

★★★★★

“Tilly my beautiful lhaso apso”

Written on: 21/07/2015 by wootten66 (1 review written)

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Vetsure has been absolutely fantastic. Tilly has been having on going treatment for hip dysplacia including hydro-therapy,all of her vet & treatment bills have been covered by the insurance. Each claim has been dealt with fast and efficiently. I like that they email you when a claim is recieved and when it has been settled and paid. I would definitely recommend them to anyone considering insuring their pet. … Read Full Review

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★★★★★

“NERO MY BIG SOFT DOBERMAN”

Written on: 18/07/2015 by MarioMcKnight59 (1 review written)

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This is the second time I have left a Review as NERO still has the odd setback with his Adisons Disease but fortunately between Torridge Vets and the Fantastic Services of VETSURE he is fine again. He will still have to take his daily 8 Tablets for life but he runs around the Garden like a Greyhound playing with our White Labradoodle and to look at him you wouldn't know there was anything wrong with him. Without the Services of Vetsure I would not have been able to have afforded it as I am… Read Full Review

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★★★★★

“NERO MY BIG SOFT DOBERMAN”

Written on: 17/07/2015 by Rogerjc1945 (1 review written)

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This is the second time I have left a Review as NERO still has the odd setback with his Adisons Disease but fortunately between Torridge Vets and the Fantastic Services of VETSURE he is fine again. He will still have to take his daily 8 Tablets for life but he runs around the Garden like a Greyhound playing with our White Labradoodle and to look at him you wouldn't know there was anything wrong with him. Without the Services of Vetsure I would not have been able to have afforded it as I am… Read Full Review

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★★★★★

“A Brilliant Service ”

Written on: 16/07/2015 by SamanthaJames (1 review written)

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Vetsure have been absolutely brilliant on both occasions our young male cat has been really poorly. We feel the price is very reasonable and it definitely takes the financial stress away at a worrying and stressful time when our cat has had two big operations. I would highly recommend them to everyone and have recommended to family and friends :-) It's lovely to receive an email from Vetsure wishing our cat well :-) Thank you Vetsure - for everything you've done!… Read Full Review

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★★★☆☆

“Not bad. ”

Written on: 16/07/2015

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I found them to be slightly pricey however the level of cover is good compared to other companies available. I will be considering this company as one for the future. The lady I spoke with seemed to be helpful however it did not help that she was coughing down the phone constantly and having to put me on hold randomly. She seemed to be interested in my needs and my older dog. I like the fact they are clear that it is lifetime cover and they don't seem to offer any policies other than… Read Full Review

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★★★★☆

“So Far So Good!”

Written on: 07/07/2015 by TrayB (1 review written)

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On purchasing my girl  I asked my vet's advise on insurance. They immediately suggested yourselves as you are affiliated with them. This takes some of the stress out of purchasing insurance, knowing that if God forbid I need to claim, the process should be much easier as you're linked to my surgery. The young man I spoke on the phone initially when arranging the insurance was very polite and helpful and did his best to answer my massive list of questions. I chose the best policy I could… Read Full Review

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★★★★★

“Brilliant service at reasonable prices.”

Written on: 07/07/2015 by everyone (1 review written)

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I got a recommendation from my vet and thought I would give them a try. Very friendly and helpful without being pushy. Got all the relevant information I needed to make my choice and everything went smoothly setting it all up. Wound recommend to anyone looking for a good company… Read Full Review

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★★★★★

“friendly and helpful”

Written on: 21/06/2015 by SharmanR (1 review written)

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My lovely dog has ongoing problems that are superbly treated by my vet - Pennards in Sevenoaks - and funded as much as they can by Vetsure. If I've had to ring up, I've talked to a friendly and helpful person. Overall, Vetsure have definitely made things much less worrying… Read Full Review

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★★★★★

“Very poorly puss poisoned!”

Written on: 20/05/2015 by sidney5 (1 review written)

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after being told Wilbur cat would not survive he did after 3 days in a semi coma. Vetsure enable us to give him the care he needed as their policies ensure they will pay the vet direct, which they did within 5 days. Brilliant service, have had all my animals insured with them and will continue to do so… Read Full Review

The_Vetsure_Team's Response to sidney5's Review

Written on: 20/05/2015

We are really pleased that Wilbur is on the mend and that you received the service you believe all our customers - and their pets - deserve. Give him a tickle behind the ears from us.
Best wishes from the Vetsure team.

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★★★★★

“Fantastic insurance company! ”

Written on: 17/04/2015 by GillianBe (1 review written)

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Our 6 yr old dog had to have a lump removed from her hind leg, she received excellent care and we had no problems with the insurance company! They were fantastic and dealt with it smoothly and efficiently! Only one document that the vet filled out and we were able to direct bill so only had the excess to pay. They communicated with us throughout and were really helpful when we had questions. We were really happy with them! … Read Full Review

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★★★★★

“Stressful 1st year ”

Written on: 20/03/2015

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Luna is 14 months old now but we have had a stressful first year, 4 x-rays, 1 hospital admission and a few bouts of loose stools. We have made at least 4 claims to VetSure and every time we have been dealt with speed, compassion and no quibble, prefect as far as I'm concerned. Defiantly recommend VetSure… Read Full Review

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★★★★☆

“Worth a try.”

Written on: 17/03/2015 by RuthHBruce (1 review written)

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I had to make my first ever pet insurance claim. I was a little confused as if I had to pay up front but I think that was down to member of staff at my vets who was not use to dealing with claims. Quick call to Vetsure soon sorted out my worries. I was pleased with communication with Vetsure. I know insurance is costly but was I glad I had it when my boy had his freak accident especially as it was early on a Sunday morning!!… Read Full Review

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★★★★★

“One of the best decisions I have made”

Written on: 16/03/2015 by Dachsah0lic (1 review written)

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When I bought my lurcher at 6 months old one of the first things I did after a health check was to take out insurance with Vetsure. My vet advised me to let her have a season before spaying her which I did. 6 weeks later before the planned surgery she developed a pyometra and needed urgent surgery. My vet is a Vetsure vet so they filled in a claim form for me which I signed and they sent off for me. An email confirmed that the claim had been received and I was able to focus on getting my girl… Read Full Review

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★★★★★

“Excellent service”

Written on: 16/03/2015 by Karen2612 (2 reviews written)

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I recently had to claim for my dogs illness. It was so straightforward, I just paid the excess and the rest of the invoice was settled direct with my vets. I have complete peace of mind knowing I am not going to get hit with any large vet bills. Yes, the payments are more than other pet insurance companies, but in my opinion it is well worth it, excellent service from all the people I had to contact at vetsure and they do really care about your pets!… Read Full Review

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★★★★★

“Thank God for insurance!!”

Written on: 02/03/2015 by dmGordon73 (1 review written)

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My cat Alfie was knocked down on a Sunday, my vets were amazing and were so kind not only to Alfie but also to us. Thank God for our insurance as with his operation and all the care he received the cost was over £2700. Although the insurance didn't cover all of it, the main bulk was covered and there was no hassle. Make a phone call, get a claim form, give it to the vets, payment made. Thanks so much… Read Full Review

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★★★★★

“Thank God for insurance!!”

Written on: 28/02/2015 by Camcam0791 (0 reviews written)

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My cat Alfie was knocked down on a Sunday, my vets were amazing and were so kind not only to Alfie but also to us. Thank God for our insurance as with his operation and all the care he received the cost was over £2700. Although the insurance didn't cover all of it, the main bulk was covered and there was no hassle. Make a phone call, get a claim form, give it to the vets, payment made. Thanks so much… Read Full Review

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★★★★☆

“Straight forward and easy process”

Written on: 23/02/2015 by juliafish (1 review written)

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The process for making a claim for the treatment of my dog Barley's injury was straight forward. Fill out a form, give it to my vet to complete their part and they sent it off. Vetsure paid the money direct into my account with no questions asked. Very easy and payment was made within a few weeks. My only suggestion for improvement would be to have an online form which I could email to the vet to complete and forward on. Also my vet didn't tell me at the time of treatment that if I was… Read Full Review

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★★★★★

“Insurance Claim review”

Written on: 21/02/2015 by Jaycee56 (1 review written)

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My cat Teddy had an accident on 23rd December and needed an operation on 24th December, the insurance claim was really straightforward and easy and I'm really glad that i choose Vetsure as my insurance company, Teddy is completely better now I'm glad to say. I would recommend versure to anyone looking for an insurance company for their pet. Kind Regards  … Read Full Review

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★★★★☆

“ Very quick turnaround ”

Written on: 21/02/2015 by ClaireDF (1 review written)

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My dog PRUDENCE recently had surgery on her foot. The claim was settled directly with the vet by vetsure so I didn't have to worry about it, and was settled quickly with no fuss. The policy premiums are not the cheapest, but you get what you pay for!… Read Full Review

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★★★★★

“Best pet insurance ”

Written on: 18/02/2015 by Lizliz2 (1 review written)

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This insurance are the best insurance have made a few clams and nothing been a problem. I would only ever recommend this insurance… Read Full Review

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