Vetsure Pet Insurance Reviews - www.vetsure.com

2nd Floor Titan Court, 3 Bishop Square, Hatfield, AL10 9NA
★★★★★
4.8 / 5
450
96.9% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Latest Reviews

★★★★★

“So easy and efficient”

Written on: 22/07/2017 by Twokittens (1 review written)

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After buying two kittens my vet gave me a leaflet for vet sure insurance, I compared with the competion and the prices were very similar. I decided to go with Vetsure as if anything happens they will deal direct with my vet. I rang the number and got an answering machine so was a bit disappointed, but very impressed when they called me back less that 5 minutes later. The lady I spoke to was lovely and very helpful, she had to run through all the legal bits but did this quickly and explained so… Read Full Review

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★★★★★

“Excellent ”

Written on: 21/07/2017 by Myles198 (1 review written)

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I recently bought a Puppy ( Murphy ) and naturally wanted to get him insured. I was handed the details at my Vetenary Surgery for Vetsure. When calling I got a very friendly advisor who went through all details very thoroughly, there was no jargon and I understood the policy. I was happy with my experience and to set up my cover for Murphy. I would highly recommend this service… Read Full Review

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★★★★★

“Easy to sign up and an excellent service ”

Written on: 18/07/2017 by snoopdog07 (1 review written)

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Vet Sure was simple to sign up for and was explained to me thoroughly making sure I am getting the best deal for my pet. Brilliant service. Would definitely recommend to family and friends with pets… Read Full Review

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★★★★☆

“Peace of mind for wednsday”

Written on: 18/07/2017 by Wednesdaythecat (1 review written)

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Even though I have not made a claim yet ( this is a good thing), knowing that they will liaise with the vet in case something goes wrong, it gives me already peace of mind. In those time of distress, not to be Burdened with the stress of finding the money and and then fight with the insurer for a partial reinboursenment, will be a great advantage. Sure, I found their premium a bit high with the level covered , compare to other insurers, but my peace of mind is definitely worth the extra pounds… Read Full Review

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★★★★☆

“Great insurance ”

Written on: 17/07/2017

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Such a great deal and very happy with the policy I have received from vets ure for my dog. So affordable and good cover for my pet very pleased and would recommend… Read Full Review

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★★★★★

“insurance for Milly”

Written on: 17/07/2017 by Madelynn377 (1 review written)

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Spoke to a lady on the phone to arrange insurance for our dog MILLY. It was an easy straight forward process. Ee had been with another company for the previous 2 years but felt the need to change because they kept increasing the premium even tho we hadn't claimed… Read Full Review

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★★★★★

“Just joined for my cocker spaniel excellent customer...”

Written on: 17/07/2017 by Jaxtowle (1 review written)

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Really satisfied with the customer service and the insurance I chose was explained to me really clearly. My cocker spaniel is now covered which gives us peace of mind… Read Full Review

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★★★★★

“Excellent cover ”

Written on: 17/07/2017 by MaryScragg (1 review written)

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Only just joined vetusure but seem excellent value for what they cover… Read Full Review

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★★★★★

“Knee operation on my chocolate Labrador ”

Written on: 17/07/2017 by Goodwinbn322 (1 review written)

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Best vet insurance I have ever had very easy to make a claim and very helpful would highly recommend to all my friends and family… Read Full Review

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★★★★★

“sox taylor treatment”

Written on: 15/07/2017 by Jaylyn1983 (1 review written)

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I like your company because I don't have to worry about paying up front as I did with my previous insurer. more than, who then tried to wriggle out of paying. this is the second time I've had to claim for sox, and have been impressed with the treatment, and the way the vet payments have been settled. thank you. from sylvie and sox taylor… Read Full Review

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★★★★★

“Peace of Mind when a pet is taken ill.”

Written on: 13/07/2017

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Mr Whiskas seemed off his food and was generally subdued. When I went to pick him up he cried in pain. If I had not had the security of pet insurance I would have been seriously worried. I new he must be very ill. It was a Saturday afternoon so out of hours costs would immediately apply. within half an hour he was being examined by a wonderful vet and taken in for serious investigation. No easy diagnosis but I was warned that xrays, scanning, blood and urine tests plus 24 hour observation… Read Full Review

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★★★★★

“Cover for a rescued golden”

Written on: 13/07/2017 by KaylaMcKnight77 (1 review written)

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When our rescued golden retrieve retriever started displaying symptoms of lameness and discomfort, our vet diagnosed hip displacia and recommended hydrotherapy. After checking with his previous owners and vets for any preexisting condition, we found that Vet Sure would cover him. He has a way to go, but is well on the road to recovery. Thanks!… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 12/07/2017 by Coco7 (1 review written)

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Really easy to set up online and and more importantly easy to deal with when you have a query or a claim. Slightly more expensive than some policies but with this policy I can claim directly through my vets. This makes life a lot easier!… Read Full Review

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★★★★★

“Friendly and professional! ”

Written on: 12/07/2017 by GeorginaClaudeRoberts (1 review written)

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Great service throughout. The whole team I've dealt with have been lovely and made everything so easy. This is my second time joining a pet to the service, and I can't fault them at all! I'll definitely use them again in the future and wouldn't hesitate to recommend to a friend… Read Full Review

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★★★★★

“Swift settlement ”

Written on: 12/07/2017 by HayleeGauthier (1 review written)

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I would recommend vetsure to anyone! They were very informative and settled my bill with vets in 2wks !! … Read Full Review

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★★★★★

“Bertie's breathing problems”

Written on: 11/07/2017 by Shirleycc (1 review written)

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I phoned vetsure to say I had taken Bertie to vets with breathing problems, the girl who answered was very kind and reassuring, I received a claim form the very next day. The claim was dealt with through my vets, with vetsure being in contact through email to let me know how things were going. When I then had to take Bertie to a specialist once again I received an excellent service… Read Full Review

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★★★★★

“Broken toe!”

Written on: 10/07/2017 by LindseyHurley (1 review written)

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Taking a 30kg dog to the vet with a broken toe is stressful enough - thank you to vetsure for making the the process easy. 3 claim forms, 1 for each appointment, the total cost was reimbursed to the vet and I just paid the excess. And regular email communication so I knew the progress of the claim was brilliant. Thank you!!… Read Full Review

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★★★★★

“Helpful staff”

Written on: 10/07/2017 by KrishKirkland382 (1 review written)

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The response from Vetsure was always helpful with the aim of sorting out any claims quickly and efficiently. Staff always polite and caring and always phoned back to clarify points. Also the well being of your pet was a top priority to the Vetsure team with a follow up to ensure it all went smoothly… Read Full Review

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★★★★★

“good service at the right price.”

Written on: 10/07/2017 by Floresdi154 (1 review written)

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A most efficient and professional company to deal with at a time when things can be difficult and stressful.Claiming is easy and settlement happens without undue delay… Read Full Review

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★★★★★

“EASY TO CLAIM.”

Written on: 09/07/2017 by trevorbowbanks (1 review written)

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Sorted Elsie's claim for hip dysplacia without a problem.We have had many chats on the phone with the team and they are always helpful and go out of their way to answer all the queries we had about the long term problems Elsie will have. They made it feel personal and helped to put me at ease, and the follow up emails are also a friendly touch. thank you. Glenda Bowbanks & Elsie xx … Read Full Review

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