Vetsure Pet Insurance Reviews - www.vetsure.com

2nd Floor Titan Court, 3 Bishop Square, Hatfield, AL10 9NA
★★★★★
4.8 / 5
383
97% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Latest Reviews

★★★★★

“Great company ”

Written on: 26/05/2017 by franbowser (1 review written)

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Hassle-free claims, friendly staff, quick responses to queries. Very satisfied with the service. Would definitely recommend!… Read Full Review

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★★★★★

“excellant service, 10/10”

Written on: 26/05/2017 by DerickPatterson (1 review written)

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I have made several claims against this policy which is paid directly to the vets and have found the service first rate and beyond approach.It has been very hassle free, I cannot fault the service given at any stage of the process… Read Full Review

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★★★★★

“Brilliant ”

Written on: 24/05/2017 by Spanks (1 review written)

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My babies needed the best insurance out there, my vet recommended Vetsure. Once you read the policy and compare to others, you'll realise very quickly it's the policy for you. Fantastic customer service fantastic company… Read Full Review

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★★★★☆

“Pet insurance”

Written on: 24/05/2017 by Johnston84 (1 review written)

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The insurance was good value for money and explained well.I was satisfied the 4 pets are insured taking away the worry of bills from the vets… Read Full Review

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★★★★★

“Transparent Pricing for Sensible Cover”

Written on: 23/05/2017 by PascalNicholson (1 review written)

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I'd done a load of research having had a bad previous experience with another insurer, so I now know how important it is to have the right cover in place for a new kitten from day 1. I found the web site easy to use, and the advice they give about pets and insurance was really helpful - they don't just push you into buying from them as it is a balanced commentary. Although I (happily) haven't had to make a claim, there are plenty of reviews from those who have and it seems pretty positive… Read Full Review

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★★★★★

“New to vetsure ”

Written on: 23/05/2017 by Traceyfletcher (1 review written)

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Lovely staff, professional and helpful as to what I asked and needed also recommended from my vet… Read Full Review

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★★★★★

“Friendly, good value”

Written on: 22/05/2017 by 105Howe (1 review written)

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I have 3 cats with very different histories and needs. Vetsure took them all on board without hesitation and charged me the same for each, though I'd expected a higher premium for the one pedigree cat. Vetsure has been human and friendly to me and I would trust them to do right by the cats… Read Full Review

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★★★★☆

“Good and friendly ”

Written on: 22/05/2017 by Louie28 (1 review written)

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A friend recommended this vets for my dog. They are helpful and friendly. I would recommend them to others. Very good with my dog when I've taken him… Read Full Review

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★★★★★

“This is my second time with vetsure , I've never...”

Written on: 22/05/2017 by Bobsinden14 (1 review written)

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This is my second time with vetsure , I've never needed to calim but have spoke on phone very helpful thank you… Read Full Review

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★★★★★

“Lots of options, nicely explained, good price, great cover”

Written on: 22/05/2017

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I presumed Vetsure were going to be more expensive when my vet recommended them but they totally weren't! There are clear levels of cover and different excesses, which they explained really clearly over the phone. They kept all my details while I took a few days to think about it, no pressure. When I phoned back to sign up, they had me all activated within a couple of minutes, so quick and friendly. You get the feeling that they're a small team of professional animal lovers, not a huge call… Read Full Review

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★★★★★

“Top Company”

Written on: 09/05/2017 by Donaldsonfy374 (1 review written)

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Very professional and helpful people at this company couldnt ask for more. Would highly recommend to family and friends… Read Full Review

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★★★★★

“Kez ”

Written on: 30/04/2017

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The staff were very helpful and friendly made me feel that they were caring and would help in time of need which we have not had to make use of as yet. The policy was easy to understand and good value for money… Read Full Review

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★★★★★

“Really supportive ”

Written on: 25/04/2017 by Quinn312 (1 review written)

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They very really supportive throughout Samson's illness, I even filled the form in wrong and they called me and sorted it all out quickly. I actually felt that they genuinely cared about Samson which somehow made his recovery easier x… Read Full Review

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★★★★★

“Very good customer service ”

Written on: 23/04/2017 by dana87 (1 review written)

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Very happy with the service I have received so far, very polite and attentive staff. Called me back straight away and were really helpful. Very impressed!… Read Full Review

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★★★★★

“very satisfied customer”

Written on: 22/04/2017 by Lunah1964 (1 review written)

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Hassle free insurance especially when you are more worried about your pet than anything else. The vets dealt with the paper work, I signed the form paid the excess and that was it. Vetsure confirmed the claim was settled and have kept in touch to enquire if my pet was recovering well. … Read Full Review

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★★★★★

“A good policy, and it came highly recommended.”

Written on: 21/04/2017 by StevenShaw (1 review written)

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I took great care in selecting a policy for my dog Harley. Having spoken to a number of friends and my vet, I was amazed at how many times Vetsure were recommended. When I contacted Vetsure everything was dealt with very professionally and explained fully. Both the company and my vet assured me that if I need to make a claim payments are dealt with quickly, but as I have not yet needed to make a claim I don't know how quickly. The hints and tips that I have received have told me some things… Read Full Review

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★★★★★

“Fabulous service, super responsive ”

Written on: 21/04/2017 by PeytonGilbert491 (1 review written)

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Once again my accident prone cat had to see the vets, and Vetsure were fantastic as ever. They make the whole process super simple, great communication, and take the stress out of claiming. I cannot recommend highly enough. I wish my car insurance company were this good!… Read Full Review

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★★★★☆

“Happy at last !”

Written on: 20/04/2017 by Rosiegemmadaisy (1 review written)

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My first encounter with Vet sure was not good but their system has been revised and I am now happy with their service.The Vet recommended Vet sure to me and at first I wasn't sure about their reactions to my claim. However I have had a sincere apology for what went wrong and the situation was resolved with politeness. I shall remain with this company for the forseeable future for I feel my cat is in good hands… Read Full Review

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★★★★★

“Absolutely brilliant service”

Written on: 20/04/2017 by Savanna381 (1 review written)

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I have had both my cats insured with Vetsure now for 4 years and cannot praise them highly enough. Rupert, the older cat has had two traffice accidents and broken his jaw on both occasions. Vetsure have communicated promptly with me, and our vet, during Rupert's treatment and reimbursed my vetinerary surgeon promptly. When I have spoken to Vetsure on the phone they were so kind and helpful. Additionally, I receive periodic emails from them with excellent advice and tips. I can cannot… Read Full Review

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★★★★★

“Piece of mind ”

Written on: 20/04/2017 by Isabeln221 (1 review written)

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Flexible pet insurance, have a little or a lot paid directly to your vet… Read Full Review

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