Vetsure Pet Insurance Reviews - www.vetsure.com

2nd Floor Titan Court, 3 Bishop Square, Hatfield, AL10 9NA
★★★★★
4.8 / 5
280
96.8% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Latest Reviews

★★★★★

“Thank goodness we had this insurance....”

Written on: 09/12/2016 by Jbruce72 (1 review written)

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Thank goodness we had this insurance.... they've been very supportive, helpful and caring through my dogs long term illness The insurance cover has certainly saved my dogs life as there would have been absolutely no way that we could have afforded the continuous intervention that's required Thanks vet sure … Read Full Review

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★★★★★

“Excellent, outstanding service every time”

Written on: 09/12/2016 by Ralph2009 (1 review written)

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I have had vetsure insurance for my Labrador Ralph, since we bought him at 8 weeks old. Ralph is now 7. Ralph was hit by a car a few years ago and needed an operation and round the clock vet care. Thankfully, the excellent care from minster vets in York saved his life. He has made a full recovery. The vet bill would have been just short of £3000. Thankfully I only had to pay the excess of £69. That alone would have been value for money. Ralph has also suffered on/off with reoccurring ear… Read Full Review

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★★☆☆☆

“so sad”

Written on: 09/12/2016 by Kareemy110 (1 review written)

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some individuals good but the company is extremely poor - anxiety and stress they caused not acceptable… Read Full Review

The_Vetsure_Team's Comment

Written on: 09/12/2016

Thank you for taking the time to provide us with your feedback, we are always looking for ways to improve our service and take all feedback seriously.

We are sorry that your service experience was not a positive one, and certainly not to the high standard that we strive to provide for all of our customers.

If you are happy to do so, please could you email us with your name and telephone number used when you made contact with us - we can then fully investigate what has gone wrong.

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★★★★★

“Good service ”

Written on: 19/11/2016 by Thurston290 (1 review written)

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I am not great at settling things over the phone but the woman that set everything up for me was such a nice person she made me feel very relaxed and sore about my decision to join your team. I think slot of people could learn from her customer service skills just want to make sure the woman is thanked for her help many thanks… Read Full Review

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★★★★★

“Cheapest isn't best”

Written on: 18/11/2016 by 1969Schmidt (1 review written)

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Having purchased a puppy for our retirement we wanted to be sure that the insurance we took out covered us fully for any illness or on going condition. We looked at several companies and found that there was a vast difference in price. To get the cover we decided we needed so that we minimised our risk of high vet bills we concluded that Vetsure provided the best cover to meet our needs. Certainly cheapest was not best. We found that the company was easy to contact and to discuss our concerns… Read Full Review

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★★★★★

“No hard selling! ”

Written on: 17/11/2016 by Teddyfluff (1 review written)

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I opened up the in insurance after my cat Teddy had a minor issue with his mouth - i went to the vet and as I was new to the area was unsure of who to go with. They gave me all the info and I called them after I left. The lady I spoke to amazing and friendly and quoted us within our budget. We got all the confirmation sent by email. We have not had to make a claim yet but with the customer focus I can't see it being very lengthy. I would recommend this company and even if you don't take out… Read Full Review

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★★★★★

“Fuss free great company”

Written on: 17/11/2016 by Mleah09 (1 review written)

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After our vet recommended them, I went online for a quote. Not only were they cheaper but covered things other providers wouldnt. Taking out cover was very easy and quick, no problem at all… Read Full Review

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★★★★★

“Great service and explanation”

Written on: 17/11/2016 by juBlake373 (1 review written)

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After dealing with other pet insurance companies it was great to deal with Vetsure. They explained everything in detail and were really helpful. Nice to have someone who seems genuinely interested in your pet… Read Full Review

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★★★★★

“Brilliant and so helpful!”

Written on: 17/11/2016 by J.Haynesworth (1 review written)

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This was the first time I have had to buy pet insurance and with so so many different providers out there too choose from it can be pretty mind boggling! After being given a leaflet from our vets about Vetsure I gave them a ring to sort out The insurance, the lady I spoke to was SO helpful, patient whilst I asked a million questions and so polite and kind! I was so happy with how nice it was, there was no pressure to buy the insurance and everything was explained to me in simple terms! Very… Read Full Review

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★★★★★

“Good service”

Written on: 12/11/2016 by Derrydo (1 review written)

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Always felt reassured by regular contact and care for our kitten. Emails kept us informed of any changes to policy. Brilliant. When setting up policy it was easy and I felt like I was in control of decisions and options. The service was also recommended by our vet, which gave me added confidence in the service I would receive if I ever needed any support or to make A claim. The advisors were friendly and professional when I rang and made me feel like I was a very important customer. … Read Full Review

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★★★★★

“Great and easy service ”

Written on: 03/11/2016 by awHensley185 (1 review written)

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I luckily haven't had to use my insurance yet, but I found the sign up process very easy and quick, and there were great options to chose from at very good prices. I've just signed up for another year and will also sign up my second cat when I get her. Thanks!… Read Full Review

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★★★★★

“Pet Insurance”

Written on: 02/11/2016 by britcan14 (1 review written)

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I have Vetsure Pet insurance, to be reasonably priced, affordable monthly payments and luckily I have never needed to contact them… Read Full Review

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★★★★★

“Great service”

Written on: 01/11/2016 by Elliee1 (1 review written)

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Great service. Easy to choose level of cover required. Feel confident with them as supported by my local vets. Simple auto renewal, so always know my dog Ellie is covered. Definitely recommend!… Read Full Review

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★★★★★

“We have been with Petsure for 4 years and although we...”

Written on: 01/11/2016 by PennyAmyBaines (1 review written)

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We have been with Petsure for 4 years and although we have never had to claim on the policy the renewal process is very simple and when we recently rang to update our address details the lady on the phone was very helpful and the process was very quick. … Read Full Review

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★★★★★

“Purrrrrfect cat insurance at a purrrrrfect price”

Written on: 01/11/2016 by Smudgebirch (1 review written)

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I found arranging the insurance a brezze and was very happy with the price , better to have it than not vet bills can escalate very quickly… Read Full Review

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★★★★★

“Wonderful surprise in post”

Written on: 17/10/2016 by GrannyRoo (2 reviews written)

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I rang vetsure a few days ago to notify them of my change of address. In the post this morning Chip received a New Home card signed individually by the team, Adaptil spray to help with stress and a lovely covering note for me. Wonderful gesture which brought tears to my eyes. Never known an insurance company to do anything like that before. Excellent, well done… Read Full Review

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★★★★★

“Great service in arranging my cover for my kittens...”

Written on: 16/10/2016 by Katrinaziggybertie (1 review written)

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Great service in arranging my cover for my kittens Ziggy & Bertie. It was very clear which level of cover I needed and the simplest to understand while looking at comparison insurers, overall this one provided the best price and cover… Read Full Review

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★★★★★

“Peace of mind ”

Written on: 15/10/2016 by Emmys174 (1 review written)

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Really professional and helpful.We own a staffie and we want the best insurance without any fuss or worry because of the breed and irresponsible owners that let there dogs roam free in the park having public liability was and is a must but with vet sure it's all taken care of. So people reading this review don't hesitate to ring and get your friend covered they look to you to do the right thing by them always.Thanks vet sure… Read Full Review

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★★★★★

“New”

Written on: 14/10/2016 by Dugganfy204 (1 review written)

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Haven't had to use yet .but much friendlier than my last insurers… Read Full Review

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★★★★★

“Fantastic ”

Written on: 13/10/2016 by Powerkt76 (1 review written)

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Vetsure is Fantastic giving you peace of mind that all your little one's needs are taken care of. They were recommended by the vets them selves for our older dogs and we found them better than the previous insurers. vetsure deal direct with the vets so it saves you time claiming money back… Read Full Review

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