Vetsure Pet Insurance Reviews - www.vetsure.com

2nd Floor Titan Court, 3 Bishop Square, Hatfield, AL10 9NA
★★★★★
4.7 / 5
230
97% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Latest Reviews

★★★★★

“Easy to set up online, we got accidental cover but to...”

Written on: 11/08/2016 by Aadenb298 (1 review written)

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Easy to set up online, we got accidental cover but to no your dog is covered, it gives you peace of mind. They renew it for you so you don't even have to worry about finding time to fill things in. Definitely recommend… Read Full Review

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★★★★★

“Cupcake Hicks”

Written on: 11/08/2016 by Cupcake27 (1 review written)

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What a fantastic insurance company to be with. I have made one claim for Cupcake Hicks when he was very poorly, hassle free and dealt with very quickly. I have just renewed the policy for another year and look forward to staying with Vetsure for many years to come. I have recommended Vetsure to my friends and family and have explained the policys that are on offer and the value for money. A lot of companys ask for a ridiculous premium whereas Vetsure are one of the best I have seen. What I… Read Full Review

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★★★★★

“Vet sure pet insurance”

Written on: 11/08/2016 by Bruno09 (1 review written)

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Everything in order when it came to insuring again. Yes I would recommend to a friend… Read Full Review

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★★★★☆

“Competitive premiums ”

Written on: 11/08/2016 by Mattingly173 (1 review written)

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Really good website, straightforward and easy to use. Thank you vetsure… Read Full Review

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★★★★★

“Brilliant insurance for Trixie-Belle and Lord Montague”

Written on: 09/08/2016 by TrixieBelleandLordMontaguesmum (1 review written)

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I was looking for a comprehensive insurance for my fur babies as I love them so much . They are very tiny so very fragile so I needed an insurance that would cover every eventuality and that was vetsure. I compared vetsure with lots of other companies and although a bit pricier than most it is less hassle than most as if I need to use it all I have to pay up front is the excess and the vet takes care of the rest, I dont have to do a thing. I feel confident that my babies will be taken care of… Read Full Review

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★★★★★

“Slinky loves his insurance company”

Written on: 08/08/2016 by NicolaRainbird (1 review written)

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This insurance company were friendly and very helpful. Their website was easily accessible and each step was explained thoroughly. It gave you confidence that you was choosing the perfect insurance for your pet. Their prices are affordable and you get so much for your money. They are also linked in with Slinky's Vets so it makes it easier to conduct any form of communication between the insurance company and the vet. All documents were emailed over within minutes. The process of… Read Full Review

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★★★★★

“Friendly, Reliable great service ”

Written on: 06/08/2016 by Benjamin250 (1 review written)

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Fudge and me have enjoyed being with Vet sure as they're honest Friendly people and easy to talk to, The service has been great every time I have called them and am glad that I joined :) definitely would recommend Vet Sure to anyone looking for Pet insurance 5*** from me and Fudge thanks … Read Full Review

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★★★★★

“Good so far”

Written on: 05/08/2016 by Chelsea_haskins (1 review written)

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Luckily I haven't had to make a claim yet and hopefully won't have to but the price for my American bulldog is reasonable compared to other insurers! And that's with everything covered :)… Read Full Review

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★★★★★

“Insurance for Mabel”

Written on: 04/08/2016

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I chose Vetsure Pet Insurance for my kitten Mabel, having been recommended to use this company by my vet. I searched and compared other pet insurance companies, and although I thankfully haven't needed to make a claim as my kitten's only 4 months old, I was impressed by the service I've received thus far from Vetsure, and also by the positive reviews I read on line from people who have needed to make a claim who were impressed by the prompt and quick service when doing so. I like the fact… Read Full Review

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★★★★★

“Great service ”

Written on: 04/08/2016 by Triggerdextercat (1 review written)

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Insured two cats trigger and Dexter over the phone, the service was great and it was really easy to arrange. Thankyou!… Read Full Review

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★★★★★

“Excellent”

Written on: 03/08/2016 by yhGleason107 (1 review written)

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Very professional throughout… Read Full Review

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★★★★★

“Vetsure great customer service”

Written on: 03/08/2016 by AnthonyFoot (1 review written)

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We had lost our family pet earlier in the year and recently taken on two wonderful cats from the RSPCA. we insured then with Vetsure and their customer service was fantastic on the phone. Hoping not to need them in the future but have peace of mind they will be their for us if needed… Read Full Review

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★★★★★

“Safe Pet Insurance”

Written on: 03/08/2016 by MaryJonesW (1 review written)

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With a pet you need to be sure that you have adequate Pet insurance. Vetsure have proved to be simple , straightforward and extremely helpful in assisting with this. The cover seems generous and the application in time of need very simple and direct via your vet. We had all the information we needed to go ahead with cover. The personal touch of your pet's name from the beginning is encouraging that this company actually regards your pet as a personality not just a statistic. So far no… Read Full Review

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★★★★★

“Recommended by my trusted Vet, so must be good!”

Written on: 03/08/2016 by OakleysMummy (1 review written)

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Brand new Puppy in the house so we only want the best for her. Our Vet recommended Vetsure so we followed his advice. We selected the medium cover to suit our budget. The fact that Vetsure pay the Vet direct is absolutely fantastic, a Godsend when you are on a tight budget. We just pay the excess to the Vet at the end of any treatment (although hopefully we will never have to claim). I phoned Vetsure a couple of days ago to make a small amendment to the details on my Policy. The young lady I… Read Full Review

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★★★★★

“Wouldn't be without it!”

Written on: 25/07/2016 by Schnauzerlady (1 review written)

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We bought 2 giant schnauzer pups in March 2015 and, within a week they had run up vets bills of £500 -luckily they came with a months free insurance. We picked up a Vetsure leaflet at our local independent practice and opted for the top cover plan. Now in our second year we are still paying a lot less than we would for the same level of cover with other reputable companies, even though our policies have been well used as the dogs are both quite big and clumsy! Each of our claims has been… Read Full Review

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★★★★★

“Information is all there ”

Written on: 17/07/2016 by Arnie16 (1 review written)

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So we've just recently gotten a puppy. Looked and researched so many different insurance places but vetsure was defiantly the one that suck out due to all the information that was there to read, Highly recommended this insurance company and hopefully! The website is very straight forward, and tells you everything you need to know, easy to set up! … Read Full Review

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★★★★★

“Number two Insured”

Written on: 17/07/2016 by Kyla70 (1 review written)

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Our Chocolate Labrador Winston has been with Vetsure for three years and has now been joined by our Pug/Border Terrier Loki. We have been delighted with the levels of customer service offered by the team at Vetsure. My call to them to add Loki was handled excellently by the Vetsure colleague with help, curiosity and efficiency. Well done Vetsure!… Read Full Review

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★★★★★

“professional and informative service”

Written on: 17/07/2016 by AliviaLarkin (1 review written)

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Advisor provided clear and informative advice and was able to answer all my questions. No selling pressure which made me return and insure both are dogs with Vetsure… Read Full Review

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★★★★★

“excellent service ”

Written on: 16/07/2016 by Floresoa1962 (1 review written)

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A very good service and all handled very professionally and promptly by the team there. I would definitely recommend and the claim service is easy to use too. My poor cat recently suffered a nasty infection in the foot and it gave great peace of mind to know that the costs would be covered for his lengthy treatment. Overall very pleased with the service received as this was my first claim with Vetsure… Read Full Review

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★★★★☆

“Haven't had to use thankfully but very helpful”

Written on: 14/07/2016 by Bibblegooglebox (1 review written)

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Must say the person I dealt with was fabulous when setting up the policy. She explained the different types of policy clearly and seemed genuinely interested in our puppy. She was clearly an animal lover. I would have given you 5 stars but I have noticed you have spelt my dogs name incorrectly - it should be Louis not Louie. Other than that a faultless service… Read Full Review

The_Vetsure_Team's Response to Bibblegooglebox's Review

Written on: 18/07/2016

Thank you for taking the time to provide us with your feedback, we are always looking for ways to improve our service.

Our sincerest apologies for spelling Louis’ name incorrectly – thank you for drawing our attention to this error. We have updated our records and re-sent your documentation with the correct spelling.

The Vetsure Team

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