Vetsure Pet Insurance Reviews

★★★★★
4.6 / 5
93% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Latest Reviews

★★★★☆

“Quick Financial Response for George”

Written on: 27/11/2014 by Rochegx261 (1 review written)

George cat was off his food and unwell. He needed to spend 3 days at the vets which could have been very expensive for us! at the end of good treatment submitted a Vetsure form to vet and matter dealt with quickly and efficiently by Vetsure direct communication with vet, no hassle for me. I just paid access and some special food form vet...Impressed and George is chasing his woollen mice again… Read Full Review

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★★★★★

“Very swift response”

Written on: 20/11/2014 by 90Silva (1 review written)

I recently submitted a claim for veterinary fees totaling £2500 for investigations and surgery for a lump under my dog's eye, which was blocking the tear duct. Fearing the worst, radical and novel surgery was performed by the consultant eye surgeon to remove the mass and reconstruct the tear duct. Fortunately, histopathological examination of the tissue revealed that this was the result of a grass seed and not a tumour. I submitted my insurance claim and was very relieved to swiftly receive… Read Full Review

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★★★★★

“Insurance claim”

Written on: 19/11/2014 by RoseKing (1 review written)

I have both my dogs insured with vet sure and having had to claim recently I found the process very easy and stress free. Thank you to very one at Vetsure… Read Full Review

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★★★★★

“Fast effiicent claim process”

Written on: 19/11/2014 by SteveHackett (1 review written)

Having experienced endless problems with our previous insurer we decided to go along with the insurer recommended by our vet. Once the time came to make a claim we were impressed by the speed efficiency and ease of making a claim and also by the friendly helpful email exchanges we made..although these weren't really necessary as the whole claim process from form completion to settling the bill directly with the vet took less than a week… Read Full Review

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★★★★☆

“Easy to claim”

Written on: 24/10/2014 by karen.clark (1 review written)

We changed to this provider as we were disappointed in the ever increasing and very expensive premiums of our previous provider. Vetsure were cheaper and it appeared to be easier to claim as payment is made directly to the vet. Unfortunately we needed to claim just after a year of taking out the cover. The form was easy to complete, we didn't need to pay the vet upfront and the claim was settled quickly and without any trouble. Certainly the level of service and the ease of making the claim… Read Full Review

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★★★★☆

“Quickly handled claim”

Written on: 21/10/2014 by JustineLangford (1 review written)

Claim handled well and promptly. Reasonable excess. Efficient service. Vet dealt with claim direct… Read Full Review

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★★★★☆

“Claim form easy to fill in and vets did the rest.”

Written on: 18/10/2014 by Bordercollies (1 review written)

The claim form was so easy to fill in. I just paid the excess to my vets, passed the claim form to them, and they did the rest. The process really was hassle free which is exactly what you need when you have a poorly pet. … Read Full Review

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★★★★☆

“Vet sure cat insurance”

Written on: 17/10/2014 by Micknange (1 review written)

Very happy with vetsure cat insurance. My veterinary surgery submitted a claim on my behalf for my cat Mozzie who has been poorly for several weeks., the claim so far has been settled quickly & directly to my vets I really appreciate that I didn't have to go through lots of paperwork & endless phone calls. I would certainly recommend them… Read Full Review

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★★★★★

“No Quibble Claim”

Written on: 22/09/2014 by Helbay (1 review written)

We put in our claim and quickly got an e-mail response informing us our claim was being processed and that we would hear from them shortly. We had also forgotten to claim for an earlier treatment but was assured it wasn't a problem, just send in a form. It didn't take long for Vetsure to get back to us to let us know the money would be paid into our account. Very happy with the service and have already recommended to a friend… Read Full Review

Katieatvetsure's Response to Helbay's Review

Written on: 24/09/2014

Dear reviewer

Thank you for taking the time to comment. Could you please email us so that we can contact you about your posting.

Kind regards
Katie

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★★★★★

“hassle free insurance”

Written on: 18/09/2014 by 389Goodman (1 review written)

easy fill out form, handled for me by my vets and contacted by the insurance company by e-mail to say that the money would be going in to my account!!! hassle free, no worry pet insurance, simples!!… Read Full Review

Katieatvetsure's Comment

Written on: 24/09/2014

Dear reviewer

Thank you for taking the time to comment. Could you please email us so that we can contact you about your posting.

Kind regards
Katie

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★★★★☆

“A fair conclusion”

Written on: 18/09/2014 by 286Waugh (1 review written)

Our dog needed complicated and expensive surgery. While it was not possible for the whole cost to be covered, what was covered was paid very promptly and without problem. It is unfortunate when such large costs are generated that no special assistance is given. It would seem that prices at the vet's are all going up, in much the same way as doctor's and pet insurers, like personal health insurers, will have to think hard about increasing the amounts paid for claims… Read Full Review

Katieatvetsure's Comment

Written on: 24/09/2014

Dear reviewer

Thank you for taking the time to comment. Could you please email us so that we can contact you about your posting.

Kind regards
Katie

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★★★★★

“Ellie's knee”

Written on: 22/08/2014 by MrsAnnM (1 review written)

When Ellie dislocated her knee Vetsure were there to help. Peace of mind for her owners meant that little Westie could have her operation, medication and all her aftercare without any more stress for all of them.. Helpful people made the whole episode easy to deal with and now Ellie is well on the mend. Thank you Vetsure… Read Full Review

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★★★☆☆

“overpriced”

Written on: 22/08/2014

We took out this policy as recommended by our vet. At £25 a month to insure a young cross breed pup we thought it was a little pricey but felt that claiming would be easier as our vet practice is a vetsure practice. Arranging the policy was straight forward but it is a shame we couldn't change our dd date to two days later. Vetsure wanted another month instalment upfront to make the change so that would've been 2 instalments in one month which unfortunately we couldn't afford. Sadly I am… Read Full Review

Anitaatvetsure's Comment

Written on: 26/08/2014

Thank you for providing your review.

We are sorry to hear that your experience was not entirely positive. We would welcome the opportunity to look into this matter and the points you have raised. If you could email your details (pet name, surname and clinic name) to us, we will come back to you as soon as possible.

With kind regards Anita - Vetsure team.

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★★★★★

“Sidonie”

Written on: 28/07/2014 by sarnes2014 (1 review written)

Excellent service provided by Vetsure! Fast, prompt and extremely efficient. Thanks for everything S&C Arnes and Sidonie… Read Full Review

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★★★★☆

“my gorgeous lurcher and her owner........”

Written on: 28/07/2014 by wuff (1 review written)

say a big thank you to her vets and Vetsure,not long ago my lurcher hurt her paw which became infected, vetsure was so easy to claim from,I had only the excess to pay for and my vets claimed straight from vetsure,no expensive outlay and no waiting ages for the claim being settled. Vetsure seem genuinely caring and concerned about you and your pet, It`s a shame i didn`t find you before i ended up with two exclusions on my policy,BUT,i knew that would happen… Read Full Review

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★★★★★

“New Cocker Puppy Very Happy to Have Vetsure Insurance”

Written on: 03/07/2014 by Lady-Wyverex (2 reviews written)

Our beautiful cocker spaniel was very ill at the end of November 2011. He was 8 years old. After various tests he was diagnosed with cancer. He had major surgery at a specialist veterinary centre followed by chemotherapy. Despite all this the cancer had spread to his lungs so he had extremely expensive tablet chemotherapy at home for the rest of his life. He seemed very well, happy and had an active life. He was truly living with cancer not dying from it. He was put to sleep 2 days before… Read Full Review

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★☆☆☆☆

“Very expensive for low limits to cover”

Written on: 02/06/2014 by tonebex12 (1 review written)

When researching policies I found this firm to be extremely expensive for relatively limited cover. £52.84 per month (after introductory 10% discount) for our 10-week old Golden Retriever puppy. This only covers vet fees of up to £5,000 per condition per year. Not at all competitive with the pet insurance market generally. I think they are having a laugh!!!… Read Full Review

Ashleyatvetsure's Response to tonebex12's Review

Written on: 06/06/2014

Thank you for taking the time to post this feedback and to give us the opportunity to discuss your feelings further over the phone yesterday. As highlighted, the £5000 vet fee cover to which you refer applies to each condition and recharges each year that the policy remains active. If your dog is unfortunate enough to suffer from multiple conditions this limit applies to each and every unrelated condition such that the overall annual vet fee limit is effectively limitless. Many insurers specify a vet fee limit that applies to an overall vet fee limit per year (not per condition) and the benefit may expire after a defined period after initial diagnosis of the condition. It is clear from your feedback that we need to work hard to make this clearer in our promotional material - we appreciate that it is very difficult for pet owners to compare ‘like for like’ when researching products and we remain committed to helping pet owners make informed choices.

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★★★★★

“my dog Ellie”

Written on: 26/05/2014 by Bollockchops (1 review written)

Vetsure have been very efficient and have made the pain of Ellies condition much easier. the swiftness that the claim was dealt with was amazing and took a lot of pressure and stress out of the situation, Great big thankyou… Read Full Review

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★★★☆☆

“ZeeZee's cystitis”

Written on: 20/05/2014 by carolineost (1 review written)

ZeeZee my 6 year old cat had recurring cystitis which started in July 2013 and resulted in two penile blockages which could have killed him. Following the second blockage, my Vet decided the only course was to reconstruct ZeeZee's ureta (basically amputating his pen). Zeezee is now doing great and has not had any cystitis recurrences since surgery which is nothing short of a miracle as I was fearing the only course of action would be to have him put down. Vetsure picked up all the bills until… Read Full Review

Anitaatvetsure's Response to carolineost's Review

Written on: 20/05/2014

Thank you for providing your review, I am sorry to hear that your experience was not entirely a positive one.

I have raised your comments with our Claims Team asking them to investigate and provide me the information in regard to your outstanding query. As soon as I have had a response I will contact you directly.

With kind regards Anita from the Vetsure team.

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★★★★★

“Yogi Bear is a lucky boy”

Written on: 20/05/2014

My vets and Vetsure have been fantastic. My Chocolate Labrador Yogi only went to the vets for an upset tummy and instead had to have an operation for a tumour on his spleen and have it all removed. Vetsure paid the bill less any excess and percentage to my vet. I did not have to pay the LARGE bill first and then wait weeks to be paid back. Excellent service… Read Full Review

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