Vetsure Pet Insurance Reviews

★★★★★
4.6 / 5
94% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Vetsure Pet Insurance

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Latest Reviews

★★★★★

“Very helpful and responsive”

Written on: 23/01/2015 by 455Burton (1 review written)

Our dog was referred for a complex spinal operation. Vetsure were very helpful, easy to get hold of and made the whole process run smoothly which we appreciated a lot given the circumstances. thank you… Read Full Review

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★★★★★

“Valued Pet Insurance for my Dog”

Written on: 21/01/2015 by RussellGibbons324 (1 review written)

In the summer of 2014, after loosing one of our beloved pet Springer Spaniels we decided to get a new Puppy. Really happy with our new family member we went about getting a good highly regarded Insurance for the puppy. We opted for Vetsure, this Company came highly recommended by our chjosen vet so we went ahead. we had never before had a need for Insurance so this was a new idea for us. Our pup was 8 weeks old when we collected him, and as Springer's are, "full on". One afternoon our dog… Read Full Review

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★★★★★

“Good care and concern”

Written on: 17/01/2015

VetSure have always been very caring when i have phoned with questions about cover relating to me pet. Unfortunately I have had to claim a few times due to a poorly dog and they have always been there at the end of the phone. I have found them very easy to deal with - taking the stress away from financial issues at i time when i have been worried about my pet. They have always kept my up to date with where they are dealing with my claim and when they have been settled it direct with my vets… Read Full Review

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★★★★★

“Fantastic no quibble service”

Written on: 17/01/2015 by joyceholmes995 (1 review written)

My dog had some distressing breathing problems which our vet was concerned about. Our vet decided to carry out a range of diagnostic and blood tests. In the end she was given a full and clean bill of health. As she is a young puppy I was concerned that Vetsure would quibble about paying out as we had only paid in a couple of monthly premiums. My fears were totally unfounded and Vetsure settled the claim direct with my vet without any hassle whatsoever. Completely satisfied with the excellent… Read Full Review

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★★★★★

“Worth every penny!”

Written on: 16/01/2015

Our 15 month old kitten decided to have an adventure in November and disappeared for nearly 9 distressing days, returning with a fractured shoulder needed an expensive operation and a couple of aftercare visits including fitting a "cone of shame" and looking decidedly thinner, Vetsure were wonderful, filled in the form, they did the rest, kept me informed of the progress of the form and paid out promptly. As I have two kittens, cover is not Cheap, but my experience of this claim means that I… Read Full Review

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★★★★★

“hassle free great service”

Written on: 16/01/2015 by JonesyP (1 review written)

Our little kitten has been under frequent vets observation almost since we had him and it still continuous 4months later. our vet clinic Heath Lodge I can't thanks enough and Vetsure have been great too. No problems with claims. Our vet have been dealing with it and we had to pay excess only. It's more expensive insurance then with some other companies,but totally worth it… Read Full Review

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★★★★★

“Excellent Service, No Negatives”

Written on: 16/01/2015 by Midna14 (1 review written)

As my vet is an appointed representative of Vetsure it was as simple as printing and signing a form as everything else was done by the vet! Cant recommend it enough! Excellent service as it means you can concentrate on looking after your pet and not be worrying about what numbers to call or what information you need to remember. The monthly direct debit happens without even thinking about it and the financial security this gives is only realised when the worst happens and your pet is… Read Full Review

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★★★★★

“PROFESSIONAL AND EFFICIENT SERVICE”

Written on: 16/01/2015 by lewisr04 (1 review written)

Normally insurance claims fill me with dread at the prospect of endless bickering over how the insurance company can manage to pay out as little as possible, not so with vetsure. My claims have been dealt with in a professional and efficient manner making me feel like a valued customer… Read Full Review

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★★★★☆

“No stress about payment”

Written on: 15/01/2015 by leasmine (1 review written)

Recently my 12yr old dog Sasha had to go in to have a operation which was to remove a cancerous growth. I sent a pre authorisation form off to vetsure who then phoned me to say that we was covered for the operation. It was a relieve and the only worry we had was that she would pull through. Luckly everything went well and she is back to her old self. Vesure paid the vets directed so I did not have the worry of finding the money upfront. Thank you vetsure… Read Full Review

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★★★★★

“Barney's close call.”

Written on: 15/01/2015 by carolboon (1 review written)

My puppy Barney was examined when he received his vaccinations and was totally fine. He was a lively, active puppy who enjoyed his ecersise. My vet at the time told me about vetsure and explained the benefits. One of which was the fact that they paid the vet direct. I have had animals all my life and never had one that needed any extended treatment. So I didn't think I would need it for anything serious. A few months after joining Barney went off his food and was being sick. After visiting… Read Full Review

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★★★★★

“Always great service”

Written on: 15/01/2015 by KatieTanner1 (1 review written)

I use to insure my dog with a different company and didn't realise that it actually wasn't a good policy until I tried to make a claim and it turned out that each condition was only covered for a year. I then decided to switch to get sure and have never looked back. Unfortunately we found out that rocky has a under active thyroid and a heart murmur. These conditions will be with him for life so it's good to know that he is now insured with a good company. Whenever I've made a claim its always… Read Full Review

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★★★★☆

“Quick Financial Response for George”

Written on: 27/11/2014 by Rochegx261 (1 review written)

George cat was off his food and unwell. He needed to spend 3 days at the vets which could have been very expensive for us! at the end of good treatment submitted a Vetsure form to vet and matter dealt with quickly and efficiently by Vetsure direct communication with vet, no hassle for me. I just paid access and some special food form vet...Impressed and George is chasing his woollen mice again… Read Full Review

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★★★★★

“Very swift response”

Written on: 20/11/2014 by 90Silva (1 review written)

I recently submitted a claim for veterinary fees totaling £2500 for investigations and surgery for a lump under my dog's eye, which was blocking the tear duct. Fearing the worst, radical and novel surgery was performed by the consultant eye surgeon to remove the mass and reconstruct the tear duct. Fortunately, histopathological examination of the tissue revealed that this was the result of a grass seed and not a tumour. I submitted my insurance claim and was very relieved to swiftly receive… Read Full Review

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★★★★★

“Insurance claim”

Written on: 19/11/2014 by RoseKing (1 review written)

I have both my dogs insured with vet sure and having had to claim recently I found the process very easy and stress free. Thank you to very one at Vetsure… Read Full Review

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★★★★★

“Fast effiicent claim process”

Written on: 19/11/2014 by SteveHackett (1 review written)

Having experienced endless problems with our previous insurer we decided to go along with the insurer recommended by our vet. Once the time came to make a claim we were impressed by the speed efficiency and ease of making a claim and also by the friendly helpful email exchanges we made..although these weren't really necessary as the whole claim process from form completion to settling the bill directly with the vet took less than a week… Read Full Review

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★★★★☆

“Easy to claim”

Written on: 24/10/2014 by karen.clark (1 review written)

We changed to this provider as we were disappointed in the ever increasing and very expensive premiums of our previous provider. Vetsure were cheaper and it appeared to be easier to claim as payment is made directly to the vet. Unfortunately we needed to claim just after a year of taking out the cover. The form was easy to complete, we didn't need to pay the vet upfront and the claim was settled quickly and without any trouble. Certainly the level of service and the ease of making the claim… Read Full Review

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★★★★☆

“Quickly handled claim”

Written on: 21/10/2014 by JustineLangford (1 review written)

Claim handled well and promptly. Reasonable excess. Efficient service. Vet dealt with claim direct… Read Full Review

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★★★★☆

“Claim form easy to fill in and vets did the rest.”

Written on: 18/10/2014 by Bordercollies (1 review written)

The claim form was so easy to fill in. I just paid the excess to my vets, passed the claim form to them, and they did the rest. The process really was hassle free which is exactly what you need when you have a poorly pet. … Read Full Review

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★★★★☆

“Vet sure cat insurance”

Written on: 17/10/2014 by Micknange (1 review written)

Very happy with vetsure cat insurance. My veterinary surgery submitted a claim on my behalf for my cat Mozzie who has been poorly for several weeks., the claim so far has been settled quickly & directly to my vets I really appreciate that I didn't have to go through lots of paperwork & endless phone calls. I would certainly recommend them… Read Full Review

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★★★★★

“No Quibble Claim”

Written on: 22/09/2014 by Helbay (1 review written)

We put in our claim and quickly got an e-mail response informing us our claim was being processed and that we would hear from them shortly. We had also forgotten to claim for an earlier treatment but was assured it wasn't a problem, just send in a form. It didn't take long for Vetsure to get back to us to let us know the money would be paid into our account. Very happy with the service and have already recommended to a friend… Read Full Review

Katieatvetsure's Response to Helbay's Review

Written on: 24/09/2014

Dear reviewer

Thank you for taking the time to comment. Could you please email us so that we can contact you about your posting.

Kind regards
Katie

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