written by scowle on 30/09/2014
I insured our 8yr old Weimaraner with VetsMediCover about 3 years ago and was really impressed with them until last year. Originally they were great, really helpful on the phone if you had a query, a very efficient claims process and competitive prices. The company has totally changed in the last year, with a new underwriter, and their terms have changed too. Their prices have sky-rocketed and they no longer stand out from all the other insurance providers out there. I recommended them to so many dog owners that I know but not any more. I cancelled our policy this year as I was so unhappy with the service.
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Vetsmedicover's Response to scowle's Review
Written on: 30/10/2014
So sorry to hear this - could we not help at all?
Susannahcowle's reply to Vetsmedicover's Comment
Written on: 30/10/2014
Well the person that I spoke to on the phone was completely disinterested in helping. What would you suggest?
Vetsmedicover's reply to Susannahcowle's Comment
Written on: 17/11/2014
I am sorry to hear that and will discuss our approach at the next full team meeting.
Vetsmedicover's Response to scowle's Review
Written on: 17/11/2014
I am so sorry to hear this. Insuring an older dog is very expensive, however the prices are still fantastic for lower risk animals. The policy with the new underwriter does offer more benefits overall. Claims and costs have gone through the roof so to stay in business we have had to make some changes. The prices are still more than fair when compared to similar competitors. Thanks for leaving some feedback and we hope you are both well. All the best, The VMC team.