Dodgey hard sell & a poor customer service

The Kennel Club Pet Insurance
★★☆☆☆
1.8
From 46 reviews
17.0% of users recommend this

  • Customer service

  • Value For Money

robosilo's review of The Kennel Club Pet Insurance

“Dodgey hard sell and a poor customer service”

★☆☆☆☆

written by robosilo on 12/11/2014

I have insured my female Boxer and not claimed for 2 years, unfortunately due to an orthopaedic investigation I had to claim. On checking the policy in very small print there is mention of a 20% excess and £85 which was never mentioned by the salesman on the telephone. I have registerd a complaint and the company has not even had the decency to get back to me despite saying they would review the sale of the policy.
I feel I was totally misold this policy and would not recommend this shoddy company to anybody

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