Beware of changes to the policy

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Tesco Pet Insurance www.tescobank.com
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DarrenBaxter496's review of Tesco Pet Insurance www.tescobank.com

“Beware of changes to the policy”

★☆☆☆☆

written by DarrenBaxter496 on 26/09/2014

I took out a policy 10+ years ago. A couple of months ago my dear pet died and the vet bill was £150 which included cremation. I read Tesco policy online which stated it would pay £120 towards death and cremation costs. However, when I tried to claim, Tesco would not pay out. They said it was not covered by the policy as dated 2004.
Don't be caught out and don't assume that "your" policy is the one that is shown as being current on the provider's website.
I think they should send a complete policy to the customer on an annual basis - rather than the few updated pages you typically receive. Comparisons of your policy and their current one should also be pointed out so that you can make an informed choice about staying with the provider or not.
My policy had increased over the years from £12/month to £50/month.

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