Happy with the price I paid and what Obi is covered for my only gripe is not receiving the Amazon voucher which was offered on my first premium, I did pay the pet insurance in full maybe this is the problem

A lot cheaper than other insurance companies for similar cover. Haven’t claimed on policy yet.

Excellent value pet insurance which was easy to set up for my new pet. Excellent customer service and 24 hour vets.

When I took out this policy I was promised a £30 Amazon voucher. I have tried several times to get this but to no avail. I feel as though I have been tricked and deceived. Don’t promise something and then fail to deliver.

Thankfully I have not had to use the insurance yet, so cannot comment on any aspect of claims. I can however mention that the £30 voucher which should have been sent following successful application and monthly payment being taken, has not been sent/received. It does make you wonder how the company will deal with claims if they are not forthcoming in completing a part of the deal, of which I signed up with.

We have not yet (thankfully) had to make a claim with PetProtect, but in terms of getting the policy setup the process was flawless and simple. We'd even been offered a voucher credit of our choice as a thank you for our custom. Hopefully the good service continues :)

Brilliant price for the cover we wanted for our pet. Covers a lot of things that others don’t and it was a very competitive monthly price. We wanted to ensure our pet was protected and covered in every aspect & pet protect allowed us to do just that.

Lily was lovely answered all my questions and offered advise on how to use the website

No matter how many attempts I made I could not register my account online. I kept getting an error message 20027395. I tried resolving the issue via online chat but was kept on hold. I've emailed the company who say they hope to response "within 3 days". UPDATE: They responded by saying the issue was now fixed. So I attempted to register again - and again it won't let me: "ERROR 20027395" I kept trying but in vain. UPDATE: 2 days later they haven't even bothered to acknowledge my complaint and I still can't register my account. I've cancelled my policy. They may offer one of the cheapest quotes but the level of customer service is dreadful.

I took the policy out as it was a lot cheaper than my previous insurance, I had recommendation from my brother who also has his dog insured with you. I was also impressed with how quickly I got quiry answered on the live chat.

Swift acknowledgement of application, good clear information

It’s my first time having to insure a pet and up to now I haven’t had to claim but first impressions are that the website is super easy to use and easy to set up your pet insurance. I like that there is an offer available for a free fitness tracker for your pet with the insurance this will certainly come in helpful later on to make sure my pet is staying healthy.

Got several quotes for pet insurance for our Poochon pup. PetProtect provided the best cover at a great price. Easy to navigate the website and very easy to take out the relevant cover. Would highly recommend.

Covid has not helped nor having a direct link through phone either during this period of time and made it much harder to make progress to get Loki insured but got there in the end. My other two cats are insured through Pet Protect no issue when insuring them just bad timing but wanted all cats insurance in one place done now but could have done without the hassle this time around. Perhaps a telephone line accessible to phone in would have made things easier. A lesson perhaps to be learnt.

Disgusting company. Been with them since 2011 and won’t pay out on a small claim. Worst still didnt have the decency to even tell me had to keep chasing them while looking after my sick dog. Then have the nerve to send me a patronising letter telling me they didn’t do anything wrong and about contacting me!!! Waste of money. Now not renewing with them and will be warning everyone!

I’m a brand new customer with a puppy. Researched and felt Pet Protect was a good choice. Read that customer service was good (if only via chat function) however I’ve been unable to log into my account since I created it and I am not being sent emails to change my password. I have spoken through the chat function to 3 different people but this is still unresolved and feel as if no ones bothered. At one point I was asked why do I need to log in?? Because I should be able to, that’s why! I really wanted to give a good review but my experience in the 2 weeks or so since I signed up has just been frustrating and has not been a good one sadly. I haven’t made a claim thankfully so I cannot comment on that.

Easy process from start to finish, quick quote with all the information needed online. Saved any long phone calls! Competitive price in comparison to similar products on the market.

Very easy and efficient to set up for our new puppy