written by Cochrane89 on 16/04/2015
Thank you for the straightforward, speedy way in which you dealt with our claim. I have always been wary of Insurance Companies as, historically, they seem to attempt to wriggle out of their promises by pointing out 'the small print'! However we were delighted with the ease and lack of fuss exhibited by Petplan in this case. The extra touch of expressing sympathy over our pet's health and recovery was charming and much appreciated.Obviously we hope not to have to deal with you on a regular basis but feel reassured that, should a need arise in the future, you will be there for us with excellent service in a stressful time. Many thanks from your two-legged and four-legged customers!
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