Written on: 16/06/2012
I am so infuriated with Petplan pet insurance. They took a little over 3 months to come back to me after weeks and weeks of me chasing for an answer with regards to a claim I made for my puppy who had scratched her eye whilst playing with my older dog, only for them to come back to me in the most ignorant and arrogant manner and tell me that they were refusing my claim. They are trying to suggest that the condition could 'possibly' be pre existing because of a visit to the as a puppy for an un related eye issue. Now they have made a total eye exclusion for life. Totally unbelieveable! I am taking the matter further with them by asking my vet to write to confirm that the issues were totally unrelated, however I do not anticipate a positive outcome after the way I have been spoken to on previous attempts to deal with my claim.
They are twice the price of everyone else, which I didnt mind because they are supposed to be a reputable company. On the contery, they are worse than all the budget companies by claiming to be something they are not! Please take note if this before using Petplan.
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