Marks & Spencer Pet Insurance Review

Click here if this is your business
Marks and Spencer Pet Insurance
★★☆☆☆
1.9
23.0% of users recommend this
  • Customer service

  • Value For Money

Click here if this is your business

Guest's review of Marks and Spencer Pet Insurance bank.marksandspencer.com

“They rip you off and with bad customer service too....”

★☆☆☆☆

written by on 29/09/2013

They rip you off and with bad customer service too. They get u initually with a fairly priced cover but beware they increase premiums dramatically each year with increased excess. I started at £18 a month with no excess within 6 years I was paying £75 a month with £90 a month excess. After paying them for 8 years I needed to make a claim to discover they "changed terms & conditions" so I'm suddenly only covered for £1, 000 a year (with £90 excess). I would have been better off having never had insurance and just saved money. They are rude & insensitive on the phone,I am appalled. M&S should be ashamed the way they treat & rip customers off.

  • Yes

    Have you made a claim?

  • Customer service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0