Drive you to despair...

LV= Liverpool Victoria Pet Insurance
★★★☆☆
2.7
From 22 reviews
36.0% of users recommend this

  • Customer service

  • Value For Money

Brenti205's review of LV= Liverpool Victoria Pet Insurance

“Drive you to despair...”

★☆☆☆☆

written by Brenti205 on 19/05/2016

Absolutely do NOT use this insurer. Nobody seems to know what they are doing. They sit on claims for an eternity and just when you have been assured your claim is being assessed, lo and behold you receive another text to say there is missing information. When you call to find out what the problem is, you realise you have already provided this piece of information three to four times and the person at the other end of the phone agrees when he/she reads the notes - yet they are still asking you for it!!! The company is very good at constantly apologising but they would need to given the shockingly awful customer experience they provide. As if it is not bad enough to have your pet injured or unwell, but then to be out of pocket for so long and then have to deal with them. Worst customer experience ever.....in any capacity.

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