Never never never buy pet insurance from Halifax

Written on: 10/10/2011

Review of Halifax Pet Insurance

"Never never never buy pet insurance from Halifax"

Worst experience dealing with an insurance company ever. Pet was injured on Saturday 3rd September 2011, requested claim form on 5th, not received until 12th. Posted back to them on 13th September, called on 19th to ensure it had been received. Not on the system yet, and due to 'high number of claims', it wouldn't be processed until 23rd. Called on 26th September, had been received and processed but wouldn't assessed for another fortnight, due to 'high number of claims'. Called again today (Monday 10th October - 1 month after posting the form originally). They are currently assessing claims processed on 20th August 2011, so it would be a further month before the claim is assessed. Assuming claim is approved and a cheque raised straight away, I will be receiving my claim week commencing 7th November, approximately 56 days after I submitted the claim. This is not exactly within their guidelines of settling claims within 5-7 days. Absolutely unacceptable, I have written a letter of complaint and had absolutely no response. And did I mention that each time I call, I am on hold for approximately 1 hour at a time? Avoid this company and service like the plague, goes without saying I will not be renewing my policy. At a time when pet insurance is invaluable due to the economic climate, to leave customers out of pocket for so long is absoutely disgusting.