Written on: 12/06/2011
My 12 year old Cat was diagnosed with mammory cancer 3 years ago. She has had two very major operations to remove all the lumps (and there were many) growing on the underside of her body. The operations cost around £500 each time, and I had to pay the vets upfront, then submit a claim to Direct Line. Although I had to wait about 6 weeks for the money to be reimbursed, it was eventually paid in full with only the agreed excess omitted. The following year, all the lumps had returned with a vengence, and the cat was referred to a specialist cancer hospital, which was incredibly expensive, just for a consultation it was £65. It was agreed that my cat wouldn't undergo any more ops, as the cancer was likely to return, so we decided on medication for the rest of her life. Once again I submitted a claim for the medication and consultation, x ray and blood test,( having had to pay the bill first) and once again Direct Line paid up in full.
I can't fault them for paying up, but my premiums have risen considerably over the past 3 years.I pay nearly £60/month now for 2 cats. And the time you have to wait to be reimbursed for a claim is generally around 6 weeks.
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