Hidden terms

Animal Friends Pet Insurance - www.animalfriends.co.uk
★★★★☆
4.4
87.0% of users recommend this
  • Customer service

  • Value For Money

Pugman145's review of Animal Friends Pet Insurance - www.animalfriends.co.uk

“Hidden terms”

★★★☆☆

written by Pugman145 on 29/03/2015

My dog has unfortunately had a eplileptic fit and was treated and now seems to be ok.However i have been informed that because it is now seen as an existing ailment it will not be covered after 12months. I was also charged another excess as it rolled over into a new 12 month policy.I would have thought as i am already a customer and had continued with Animal friends this wouldnt have been charged.I could understand if i was a new client.
I will seriously not consider renewing when it is due again.

  • Yes

    Have you made a claim?

  • Customer service

  • Value For Money

Was this review helpful? 0 0