written by Pugman145 on 29/03/2015
My dog has unfortunately had a eplileptic fit and was treated and now seems to be ok.However i have been informed that because it is now seen as an existing ailment it will not be covered after 12months. I was also charged another excess as it rolled over into a new 12 month policy.I would have thought as i am already a customer and had continued with Animal friends this wouldnt have been charged.I could understand if i was a new client.
I will seriously not consider renewing when it is due again.
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