written by BrileyPeacock201 on 20/08/2014
My dog required immediate vet treatment due to swallowing a foreign object. Animal friends wouldn't give pre authorisation meaning my vet wouldn't go ahead with the operation until I paid just over £1000. Then Animal Friends told me they wouldn't pay. I appealed the decision asking them to look at it again, sent supporting letter from my vet waited almost 2 months to be told no again as I had accident only. I even highlit the section where they define an accident as swallowing a foreign object! At this point total treatment cost around £1200. I had to put this on credit cards with a crazy interest rate as I though my insurance would cover me! In the end I complained to the financial ombudsman and they paid the claim agreeing with what the vet originally told them, minus the excess and 35% because of my dogs age! My vet even told me he would never recommend them. How they've won awards I'll never know! My policy is now cancelled with them.Definately not "Animal Friends".
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