AA Extortion

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Briggs44's review of AA Pet Insurance

“AA Extortion”

★★☆☆☆

written by Briggs44 on 25/08/2014

£44 a month for my French Mastiff and for the first year-1 ear infection & 1 stomach upset -off I went to the vet. AA cannot be faulted for reimbursing me - but my new premiums for Year2 are £99/month. Originally told it was because I'd made a claim, then due to rising costs, then "it's not our fault it's the underwriters...)-they cannot justify so make excuses. Advised to downgrade my coverage to make it £64/month! I took out lifetime coverage and didn't expect the AA to be taking advantage so extremely. Completely unreasonable, unfair and misleading on initial take-up as not advised about this impact.

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The Aa's Response to Briggs44's Review

Written on: 27/08/2014

Hello Briggs44, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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Briggs44's reply to The Aa's Comment

Written on: 27/08/2014

Yes of course I have. I've spoken to 3 different contacts and have been advised to go through a formal complaint before heading towards the Financial Svcs Council, and also written a complaint to them via their website. I still have no justification of this ridiculous hike other than excuses that it is the "underwriters" fault. My contract is with AA not underwriters and the bureaucracy is unnecessary

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